title: Patient experience: How to get the journey right from start to finish.
authors.affiliation: NHS Institute for Innovation and Improvement.
authors.forename: Sam
authors.initials: S
authors.lastname: Hudson
mesh_terms: D006760:Hospitalization; D006779:Hospitals, Public / Q000458:organization & administration; D006801:Humans; D015279:Organizational Culture; D017060:Patient Satisfaction; D013222:State Medicine; D006113:United Kingdom