title: [Development and application of hospital customer service center platform].
abstract: This paper introduces the construction and application of the platform of client service center in the general hospital and discusses how to provide patients with an entire service including service before clinic, on clinic and after clinic. It can also provide references for a new service mode for clinic service.
authors.affiliation: WuXi People's Hospital, Affiliated to NanJing Medical University, WuXi, JiangSu Province, 214000. minyachen@126.com
authors.forename: Minya
authors.initials: M
authors.lastname: Chen
authors.forename: Konglin
authors.initials: K
authors.lastname: Zheng
authors.forename: Yong
authors.initials: Y
authors.lastname: Xia
mesh_terms: D002497:Centralized Hospital Services / Q000379:methods* / Q000458:organization & administration; D006739:Hospital Administration / Q000379:methods; D017060:Patient Satisfaction; D010361:Patients; D012985:Software Design