title: [Patients' view of nursing care: a literature review].
abstract: OBJECTIVE
  To know patients'vision about nursing care, to explore what the patient perceives and expresses on the care of nursing and to identify which are the potential areas for improvement.
  
  
  METHODS
  A narrative review was conducted in which a synthesis of the information, a codification and a thematic analysis of primary studies were carried out in order to categorize the emerging themes of the reviewed literature. For this purpose, a search was conducted in the databases CINAHL, CUIDEN, MEDLINE and Cochrane Library, from 1990 to 2011.
  
  
  RESULTS
  Seven principal categories were identified: personal qualities of the nurse, individualized care, affective Implication, communication skills, "I am in good hands", knowledge and technical skills and the role of the nurse.
  
  
  CONCLUSIONS
  From the patients' statements, positive aspects could be extracted about nursing care but also different ideas were identified that should be modified. It is important to include regularly in practice patients' views of the care that they receive, since they can better evaluate the reality of the nurse role.
  
  
  CONCLUSIONS
  To provide a holistic and individualized care to the person, it is necessary to include her vision about the received care. This is the way to evaluate the quality of the care and to verify whether health care assistance corresponds with users' demands.
authors.affiliation: Facultad de Enfermería, Universidad de Navarra. molizarraga@unav.es
authors.forename: Maddi
authors.initials: M
authors.lastname: Olano-Lizarraga
authors.forename: Cristina G
authors.initials: CG
authors.lastname: Vivar
mesh_terms: D001294:Attitude to Health; D006801:Humans; D009732:Nursing Care; D010361:Patients / Q000523:psychology