title: Veteran satisfaction with RN voice-mail greeting.
abstract: Voice-mail communication is often used to convey information between the registered nurse (RN) and the Veteran. Using a pretest-posttest design, this study examined whether implementation of a standardized voice-mail greeting had an impact on Veteran satisfaction and the number of messages left on the RN voice-mail. Veterans were more satisfied and there was a significant decrease in RN voice-mail messages post-implementation. This study highlights effects of the voice-mail greeting and has implications for other health care settings.
authors.affiliation: Clement J. Zablocki VA Medical Center, Milwaukee, WI 53295, USA. josephine.mancuso@va.gov
authors.forename: Josephine M
authors.initials: JM
authors.lastname: Mancuso
authors.forename: Eva
authors.initials: E
authors.lastname: Manchester
authors.forename: Lynette
authors.initials: L
authors.lastname: Zamborini
authors.forename: Barbara
authors.initials: B
authors.lastname: Knippel
authors.forename: Gina
authors.initials: G
authors.lastname: Hart
authors.forename: Sandra
authors.initials: S
authors.lastname: Radtke
authors.forename: Vicki
authors.initials: V
authors.lastname: Haberman
mesh_terms: D000328:Adult; D000367:Age Factors; D039604:Answering Services / Q000592:standards; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D015146:Midwestern United States; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D012015:Reference Standards; D014728:Veterans