title: User satisfaction with maritime telemedicine.
abstract: We assessed the satisfaction of onboard caregivers with the maritime telehealth service provided by the Centre de Consultations Médicales Maritimes (CCMM). We conducted a survey of captains and caregivers by email. Of the 385 surveys sent out, 165 (43%) were completed. Eighty four percent of responders (n = 110) thought that waiting time was satisfactory or very satisfactory, and 97% (n = 128) were satisfied or very satisfied with their relationship with the remote physician. Thirty eight per cent of participants (n = 50) considered that the physician understood the medical problem very well; understanding was good in 58% of cases (n = 76) and bad in only 4% of cases (n = 5). Sixty two per cent of participants (n = 83) sent pictures before consultation. The respondents were also satisfied with the telephone advice overall, the competence of the physicians providing the advice, the length of time spent waiting, the verbal prescription and the medical advice given. Onboard caregivers were generally well satisfied with the maritime teleconsultations and the advice provided by the CCMM physicians.
authors.affiliation: Service d'aide médicale urgente, Centre de Consultations Médicales Maritimes, Pôle de Médecine d'urgence, Hôpitaux Universitaires de Toulouse, CHU Purpan, Toulouse, France. dehours.e@chu-toulouse.fr
authors.forename: Emilie
authors.initials: E
authors.lastname: Dehours
authors.forename: Baptiste
authors.initials: B
authors.lastname: Vallé
authors.forename: Vincent
authors.initials: V
authors.lastname: Bounes
authors.forename: Claire
authors.initials: C
authors.lastname: Girardi
authors.forename: Julien
authors.initials: J
authors.lastname: Tabarly
authors.forename: François
authors.initials: F
authors.lastname: Concina
authors.forename: Michel
authors.initials: M
authors.lastname: Pujos
authors.forename: Jean-Louis
authors.initials: JL
authors.lastname: Ducassé
mesh_terms: D000328:Adult; D017028:Caregivers / Q000523:psychology; D002983:Clinical Competence; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009326:Naval Medicine / Q000379:methods*; D017060:Patient Satisfaction; D019114:Remote Consultation / Q000592:standards*; D011795:Surveys and Questionnaires