title: Knowing the people planning: measuring change in mental health services.
abstract: This article describes the underlying philosophy of knowing the people planning (KPP) and gives an example of a practical approach to measure people's recovery in terms of consumer identified outcomes leading to the improvement in the effectiveness of mental health and addiction services in Hawke's Bay. KPP provided a valuable approach to planning service delivery by measuring key variables of service delivery based on consumer determined key features and a means to describe the quality improvements implemented in services in Hawke's Bay. Practitioners were directly involved; the key was to identify gaps and work with stakeholders to create solutions to facilitate better and improved recovery outcomes.
authors.affiliation: Hawkes Bay District Health Board, PO Box 9014, Hastings 4156, New Zealand. kim.henneker@hawkesbaydhb.govt.nz
authors.forename: Kim E
authors.initials: KE
authors.lastname: Henneker
authors.forename: Kirk
authors.initials: K
authors.lastname: Reed
mesh_terms: D054869:Clinical Audit; D004651:Employment; D006798:Housing; D006801:Humans; D001523:Mental Disorders / Q000628:therapy*; D008605:Mental Health Services / Q000458:organization & administration* / Q000592:standards / Q000639:trends; D020380:Needs Assessment; D009520:New Zealand; D011369:Professional-Patient Relations; D055502:Secondary Prevention; D012944:Social Support