title: [Application of risk management in nursing management of head and neck oncology].
abstract: OBJECTIVE
  To study the effect of risk management in nursing management of head and neck oncology.
  
  
  METHODS
  In 2010, risk management was applied to the nursing management of head and neck oncology through risk identification, increasing awareness of risk management, defining risk management responsibilities, strengthening the capacity of specialist nurses and emergency response, and strengthening risk control measures. Patients' satisfaction, care complaints, nursing risk occurrence, nurse praised visits between 2009 and 2010 were compared.
  
  
  RESULTS
  There were significant differences comparing 2009 with 2010 in patient satisfaction, care complaints, nursing risk occurs, nurse praised visits in head and neck oncology (P<0.05).
  
  
  CONCLUSIONS
  Application of risk management in nursing management will relieve care complaints and nursing risk occurrences, improve patients' satisfaction. It is worth to further promote in the clinical nursing management.
authors.affiliation: Dept. of Head and Neck Oncology, West China School of Stomatology, Sichuan University, Chengdu 610041, China.
authors.forename: Xiaoqin
authors.initials: X
authors.lastname: Bi
mesh_terms: D006801:Humans; D008297:Male; D009859:Oncology Nursing; D017060:Patient Satisfaction; D012308:Risk Management