title: Patient satisfaction in three clinics managing long-term conditions.
abstract: People with long-term conditions are frequent visitors to outpatient clinics. In order that they get the best out of their visits, the health professionals taking care of them need to understand their experiences and work towards service improvements. A survey of 3 clinics (HIV, rheumatology, diabetes) was undertaken using a set of three simple, open questions. A total of 147 people responded that, above all, care, attention, friendliness and efficiency were their most valued experiences. Shorter waiting times and cheaper car parking came up most frequently as sources of dissatisfaction. The study concludes that there were no distinct differences in the experiences of the patients in each clinic. All care needs were relatively simple and, on the whole, met.
authors.affiliation: Centre for Health and Social Care Research, Birmingham City University, UK.
authors.forename: Lucy M
authors.initials: LM
authors.lastname: Land
authors.forename: Paresh
authors.initials: P
authors.lastname: Jobanputra
authors.forename: Jonathan
authors.initials: J
authors.lastname: Webber
authors.forename: Jonathan D C
authors.initials: JD
authors.lastname: Ross
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000554:Ambulatory Care Facilities / Q000458:organization & administration / Q000592:standards*; D003920:Diabetes Mellitus / Q000451:nursing* / Q000628:therapy; D015658:HIV Infections / Q000451:nursing* / Q000628:therapy; D006801:Humans; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D015397:Program Evaluation; D012216:Rheumatic Diseases / Q000451:nursing* / Q000628:therapy; D011795:Surveys and Questionnaires; D055815:Young Adult