title: Blackpool sees the start of a revolution.
abstract: An acute trust in Blackpool has embarked on a major project to examine every aspect of the patient experience, from the quality of nursng care to how easily patients can find their way around the hospital. Clinical staff and managers hope to make a big difference by getting 'many little things' right. This means understanding the emotional 'crunch points' that matter to patients.
authors.forename: Alison
authors.initials: A
authors.lastname: Moore
mesh_terms: D006784:Hospitals, Teaching / Q000458:organization & administration; D006801:Humans; D015279:Organizational Culture; D009936:Organizational Innovation; D011209:Power, Psychological; D011787:Quality of Health Care; D013222:State Medicine; D006113:United Kingdom