New measures to improve patients' experiences of care.
This article outlines a new guidance and quality standard for patient experience. It focuses on the generic patient experience and is aimed at all clinical and non-clinical staff providing services for adults in NHS settings. The guidance focuses on improving the patient experience and has been developed by the National Clinical Guideline Centre as part of a National Institute for Health and Clinical Excellence-commissioned portfolio of work. To support this aim, it includes quality statements that provide benchmarks against which staff can measure the care they deliver.
National Clinical Guideline Centre, Royal College of Physicians. liz.avital@rcplondon.ac.uk
Liz
L
Avital
Melanie
M
Gager
Annette
A
Gibb
D019985:Benchmarking; D006801:Humans; D018802:Patient-Centered Care / Q000592:standards*; D058996:Quality Improvement; D019984:Quality Indicators, Health Care; D006113:United Kingdom