Workplace violence: impact, causes, and prevention.
OBJECTIVE
Using a variety of sources, the author explores the complex reasons for aggression and violence in workplace settings, as well as suggesting means of prevention and intervention.


METHODS
Literature Review.


RESULTS
Studies indicate workplace violence affects more than half of U.S. organizations, yet nearly 70 percent have no programs or policies to deal with this problem. Research indicates that aggressive behavior of a psychological nature often precedes physical violence in the workforce, yet employers regularly ignore warning signs even when reported by employees. Costs to U.S. employers are estimated in the millions due to employee absences, medical costs, theft, and costs related to litigation.


CONCLUSIONS
Organizations with cultures which support fair working conditions and zero-tolerance for workplace aggression have been shown to help mitigate workplace violence.
Conflict Analysis and Resolution Department, NOVA Southeastern University Graduate School of Humanities and Social Sciences, Fort Lauderdale, FL, USA. dbobbie@nova.edu
Bobbie L
BL
Dillon
D000374:Aggression / Q000523:psychology*; D003617:Dangerous Behavior; D006801:Humans; D007318:Inservice Training; D007857:Leadership; D009786:Occupational Health Services / Q000592:standards; D015279:Organizational Culture; D010559:Personnel Management; D018570:Risk Assessment; D014481:United States; D014754:Violence / Q000517:prevention & control / Q000706:statistics & numerical data; D017132:Workplace / Q000191:economics / Q000523:psychology*