Do you know your equine practice clients?
A healthy group of loyal clients is of the utmost importance for a healthy practice.Knowing the clients’ expectations and making every effort to exceed them when clients meet with the veterinarian or visit the clinic will result in continued client satisfaction. Clients will show loyalty to a veterinarian when they perceive that the care provided to them suits them and their animal and exceeds their expectations.
Medi-Productions, SAS, 5, rue Sainte Claire, 87000 Limoges, France. pmoreau@mediproductions.com
Philippe
P
Moreau
D000818:Animals; D006736:Horses; D006801:Humans; D007398:Interpersonal Relations; D017060:Patient Satisfaction; D010465:Perception; D018634:Veterinarians / Q000523:psychology*; D014730:Veterinary Medicine / Q000592:standards*