Measuring workload for tuberculosis service provision at primary care level: a methodology.
We developed and piloted a methodology to establish TB related work load at primary care level for clinical and laboratory staff. Workload is influenced by activities to be implemented, time to perform them, their frequency and patient load. Of particular importance is the patient pathway for diagnosis and treatment and the frequency of clinic visits. Using observation with checklists, clocking, interviews and review of registers, allows assessing the contribution of different factors on the workload.
Development Policy and Practice, Royal Tropical Institute (KIT), P,O, Box 95001, Amsterdam 1090 HA, The Netherlands. l.blok@kit.nl.
Lucie
L
Blok
Susan
S
van den Hof
Sayoki G
SG
Mfinanga
Amos
A
Kahwa
Esther
E
Ngadaya
Liesbeth
L
Oey
Marjolein
M
Dieleman