Prepurchase examination in ambulatory equine practice.
Prepurchase examination provides a significant opportunity for veterinarians to offer an important professional service to the equine industry. When the service is performed competently and ethically, prospective buyers and sellers will recommend the examining veterinarian to fellow horse owners and professionals. To become comfortable with and skilled at performing prepurchase examinations, a veterinarian must understand the operational challenges associated with this service-and master them. Veterinarians performing prepurchase examinations should address the needs and manage the expectations of the prospective buyer, treat the seller and all parties with professional courtesy, be familiar with the intended use of the horse, competently perform a thorough physical examination, and pay close attention to the medical record and report. Communicate clearly with all parties before, during, and after the examination. Feedback from staff and colleagues is critical to improving and refining the services offered. The veterinarian should work with staff to evaluate the processes used to deliver the prepurchase examination experience to clients and consult with mentors who are skilled in performing these services. Sharing your ideas for improving prepurchase examination with equine colleagues is a service to the veterinary profession and to the horse. Performing a prepurchase examination in the way described may sound like a "tall order," but once patient care and service goals have been established, staff has been trained, and the process has been defined-the challenges become opportunities. The rewards include satisfied clients, reduced liability risk, increased profitability, and the satisfaction of having performed an interesting, valuable task to the best of one’s abilities.
Werner Equine, LLC, 20 Godard Road, North Granby, CT 06060, USA. hwwvmd@wernerequine.com
Harry W
HW
Werner
D000553:Ambulatory Care; D000818:Animals; D003132:Commerce; D003258:Consumer Behavior; D006734:Horse Diseases / Q000175:diagnosis*; D006736:Horses; D006801:Humans; D007794:Lameness, Animal / Q000175:diagnosis; D010808:Physical Examination / Q000662:veterinary*; D011446:Prospective Studies; D014730:Veterinary Medicine / Q000379:methods*