Communication skills training increases self-efficacy of health care professionals.
BACKGROUND
Despite the knowledge of good communication as a precondition for optimal care and treatment in health care, serious communication problems are still experienced by patients as well as by health care professionals. An orthopedic surgery department initiated a 3-day communication skills training course for all staff members expecting an increase in patient-centeredness in communication and more respectful intercollegial communication. The aim of this study was to investigate the impact of this training course on participants' self-efficacy with a focus on communication with both colleagues and patients.


METHODS
The study was designed as an effectiveness study with the training course implemented in a real-world context. The staff members attended a 3-day training course in patient-centered communication and communication with colleagues. The effect of the training was evaluated by means of a questionnaire filled out before, immediately after, and 6 months after the course.


RESULTS
Of the 181 participants, 177 answered the questionnaire before, 165 immediately after, and 150 six months after the course. The mean score for self-efficacy in communication with patients increased from 6.68 to 7.88 (p < .001) and in communication with colleagues from 6.85 to 7.84 (p < .001) immediately following the training course. The effect was still present 6 months after the course was completed.


CONCLUSIONS
Although the study was conducted in a real-world setting with many competing demands, a communication course produced an increase in self-efficacy. This result was observed for doctors, nurses, nursing assistants, and medical secretaries.
Department of Orthopaedic Surgery, Kolding Hospital, Denmark. birgitte.noergaard@slb.regionsyddanmark.dk
Birgitte
B
Nørgaard
Jette
J
Ammentorp
Kirsten
K
Ohm Kyvik
Poul-Erik
PE
Kofoed
D000328:Adult; D001291:Attitude of Health Personnel; D002983:Clinical Competence / Q000706:statistics & numerical data*; D003142:Communication; D057186:Comparative Effectiveness Research; D003718:Denmark; D017598:Efficiency, Organizational; D005260:Female; D006801:Humans; D007400:Interprofessional Relations; D008297:Male; D008505:Medical Staff, Hospital / Q000193:education* / Q000523:psychology / Q000706:statistics & numerical data; D008875:Middle Aged; D009937:Organizational Objectives; D010817:Physician-Patient Relations; D020377:Self Efficacy; D012944:Social Support; D011795:Surveys and Questionnaires