Assessment and improvement of the Italian healthcare system: first evidence from a pilot national performance evaluation system.
The Italian National Health System (NHS), established in 1978, follows a model similar to the Beveridge model developed by the British NHS (Beveridge 1942; Musgrove 2000). Like the British NHS, healthcare coverage for the Italian population is provided and financed by the government through taxes. Universal coverage provides uniform healthcare access to citizens and is the characteristic usually considered the added value of a welfare system financed by tax revenues. Nonetheless, in Italy the strong policy of decentralization, which has been taking place since the early 1990s, has gradually shifted powers from the state to the 21 Italian regions. Consequently, the state now retains limited supervisory control and continues to have overall responsibility for the NHS in order to ensure uniform and essential levels of health services across the country. In this context, it has become essential, both for the ministry and for regions, to adopt a common performance evaluation system (PES). This article reports the definition, implementation, and first evidences of a pilot PES at a national level. It shows how this PES can be viewed as a strategic tool supporting the Ministry of Health (MoH) in ensuring uniform levels of care for the population and assisting regional managers to evaluate performance in benchmarking. Finally, lessons for other health systems, based on the Italian experience, are provided.
Laboratorio Management e Sanità, Istituto di Management, Scuola Superiore Sant'Anna, Pisa.
Sabina
S
Nuti
Chiara
C
Seghieri
Milena
M
Vainieri
Silvia
S
Zett
D003695:Delivery of Health Care / Q000592:standards*; D007558:Italy; D010865:Pilot Projects; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000458:organization & administration*