The right attitude.
Setting explicit standards for the behaviour of nurses is one of the ten priorities for action identified by Nursing Standard's Care campaign. Some employers are turning to customer care models in an attempt to ensure that staff always exhibit the right attitude. Others are asking nurses to take a pledge to deliver quality care.
Erin
E
Dean
D006801:Humans; D009723:Nurse-Patient Relations; D009726:Nurses / Q000600:supply & distribution; D017060:Patient Satisfaction; D011787:Quality of Health Care; D006113:United Kingdom