Engaging patients to improve the healthcare experience.
Spectrum Health suggests five considerations for engaging patients and their family members in process improvement initiatives effectively to create a better patient experience: Recruit patients who will provide the type of feedback required to warrant inclusion on a patient advisory council. Create a strong infrastructure for the councils. Ensure the councils always enjoy fresh input from new patient participants. Set clearly defined goals and implementation plans for the councils. Measure the impact.
Spectrum Health, Grand Rapids, Mich, USA. kris.white@spectrumhealth.org
Kristine
K
White
D003695:Delivery of Health Care; D006801:Humans; D010358:Patient Participation / Q000379:methods*; D017060:Patient Satisfaction; D014481:United States