title: Efficacy of an over-the-counter intervention follow-up program in community pharmacies.
abstract: OBJECTIVE
  To evaluate whether patient adherence to appropriate self-care advice from a pharmacist or professional year 4 (PY4) advanced pharmacy practice experience (APPE) student provides satisfactory symptom relief.
  
  
  METHODS
  Two community pharmacies in the same chain in Massachusetts from mid-December 2009 to June 2010.
  
  
  METHODS
  Pharmacists and PY4 APPE students offered a follow-up phone call to patients who were seeking or had accepted the offer for self-care advice for themselves or others for whom they are primary caregivers.
  
  
  METHODS
  Patients were provided detailed counseling documented on an over-the-counter (OTC) intervention document, administered a point-of-care survey, offered a follow-up phone call(s), and then administered a follow-up survey.
  
  
  METHODS
  Patient demographics, point-of-care survey assessing current use and perceived benefit from a pharmacist's consultation, intervention document assessing potential medication-related problems, and follow-up telephone survey assessing patient adherence to advice, symptom relief, and satisfaction with the service.
  
  
  RESULTS
  Of the 207 patients offered a follow-up phone call, 83 accepted. Of these, 54 completed one call and 9 completed two calls. Of those who completed one phone call and claimed complete adherence to advice provided, 38 (82.6%) experienced great symptom relief. Three patients followed advice only partially and experienced the same level of improvement. More than 75% of patients classified the follow-up as "very helpful," felt that it led to greater symptom improvement, and would like to see this service offered all of the time.
  
  
  CONCLUSIONS
  Pharmacist intervention in OTC therapy is widely accepted and can lead to improved patient outcomes.
authors: Walgreens Patient Care Center, 20 Weston St., Waltham, MA 02453, USA. neetaroo@aol.com
authors: Nicole
authors: N
authors: Bosse
authors: Matthew
authors: M
authors: Machado
authors: Amee
authors: A
authors: Mistry
mesh_terms: D000293:Adolescent; D000328:Adult; D003157:Community Pharmacy Services; D005260:Female; D005500:Follow-Up Studies; D006801:Humans; D008297:Male; D008404:Massachusetts; D008875:Middle Aged; D010349:Patient Compliance; D010353:Patient Education as Topic; D010594:Pharmacies; D010595:Pharmacists; D012017:Referral and Consultation; D012648:Self Care; D013339:Students, Pharmacy; D055815:Young Adult