title: Patient satisfaction in a context-aware hospital guidance system.
abstract: This paper presents the design of a system for a context-aware guidance service for hospital outpatients. Many patients have difficulties in knowing what to do and where to go due to the complexity of hospital-related processes and building structures. The intelligent hospital of the future will evolve in a smart way to automatically provide patients' smart mobile devices with relevant guidance information regarding their tasks, location, and process. In this study, we developed a context-aware-based hospital digital guidance system and evaluated ser satisfaction with respect to outpatient visits. From our pilot experiments with 15 outpatients, they were satisfied with the service. We believe that such a smart system would be a promising model for developing the intelligent hospitals of the future.
authors.affiliation: Center for Medical Informatics, Seoul National University Bundang Hospital, Gyeonggi-do, Korea.
authors.forename: Eunhye
authors.initials: E
authors.lastname: Kim
authors.forename: Sooyoung
authors.initials: S
authors.lastname: Yoo
authors.forename: Hwang
authors.initials: H
authors.lastname: Hee
authors.forename: Hyunchul
authors.initials: H
authors.lastname: Park
authors.forename: Gunhee
authors.initials: G
authors.lastname: Kim
authors.forename: Sungdo
authors.initials: S
authors.lastname: Ha
mesh_terms: D000553:Ambulatory Care / Q000379:methods* / Q000706:statistics & numerical data*; D001364:Awareness; D040362:Geographic Information Systems / Q000458:organization & administration*; D006739:Hospital Administration / Q000379:methods*; D010045:Outpatients / Q000706:statistics & numerical data*; D010355:Patient Identification Systems / Q000379:methods*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D056910:Republic of Korea