title: Quality nursing care and opportunities for improvement: insights from patients and family members.
abstract: A study was undertaken to delineate patients' and families' experiences and perceptions associated with their nurse-patient therapeutic relationships and nursing care. Data were analyzed using a directed content analysis approach. Two key themes emerged: patients and family members described primarily receiving excellent nursing care and to a lesser extent substandard care. Study findings have implications for nurse leaders to enhance nurses' therapeutic relationships with patients and family members and patient-centered care within their organizations.
authors.affiliation: Keenan Research Centre of the Li Ka Shing Knowledge Institute, St. Michael's Hospital, Toronto, Ontario, Canada. jeffsl@smh.toronto.on.ca
authors.forename: Lianne
authors.initials: L
authors.lastname: Jeffs
authors.forename: Susan
authors.initials: S
authors.lastname: Beswick
authors.forename: Kirsten
authors.initials: K
authors.lastname: Martin
authors.forename: Heather
authors.initials: H
authors.lastname: Campbell
authors.forename: Donald N
authors.initials: DN
authors.lastname: Rose
authors.forename: Ella
authors.initials: E
authors.lastname: Ferris
mesh_terms: D000328:Adult; D001291:Attitude of Health Personnel; D005190:Family / Q000523:psychology*; D005260:Female; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D008297:Male; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital / Q000523:psychology / Q000592:standards*; D018802:Patient-Centered Care / Q000592:standards*; D011787:Quality of Health Care