title: Measuring health care process quality with software quality measures.
abstract: Existing quality models focus on some specific diseases, clinics or clinical areas. Although they contain structure, process, or output type measures, there is no model which measures quality of health care processes comprehensively. In addition, due to the not measured overall process quality, hospitals cannot compare quality of processes internally and externally. To bring a solution to above problems, a new model is developed from software quality measures. We have adopted the ISO/IEC 9126 software quality standard for health care processes. Then, JCIAS (Joint Commission International Accreditation Standards for Hospitals) measurable elements were added to model scope for unifying functional requirements. Assessment (diagnosing) process measurement results are provided in this paper. After the application, it was concluded that the model determines weak and strong aspects of the processes, gives a more detailed picture for the process quality, and provides quantifiable information to hospitals to compare their processes with multiple organizations.
authors.affiliation: Informatics Institute, Middle East Technical University, Ankara, Turkey. e113535@metu.edu.tr
authors.forename: Ozkan
authors.initials: O
authors.lastname: Yildiz
authors.forename: Onur
authors.initials: O
authors.lastname: Demirörs
mesh_terms: D000465:Algorithms; D003695:Delivery of Health Care / Q000592:standards*; D008962:Models, Theoretical; D017410:Practice Guidelines as Topic; D011785:Quality Assurance, Health Care / Q000379:methods*; D012984:Software; D014421:Turkey