title: Hochschild (2003) - the managed heart: the recognition of emotional labour in public service work.
authors.affiliation: College of Human & Health Sciences, Swansea University, Singleton Park, Swansea, SA2 8PP, United Kingdom. a.m.williams@swansea.ac.uk
authors.forename: Angela
authors.initials: A
authors.lastname: Williams
mesh_terms: D004506:Education, Nursing / Q000458:organization & administration; D006801:Humans; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000523:psychology*; D009742:Nursing Theory; D011582:Psychological Theory; D013315:Stress, Psychological / Q000517:prevention & control*; D013338:Students, Nursing / Q000523:psychology