title: A case study: the evolution of a "facilitator model" liaison program in an academic medical library.
abstract: OBJECTIVE
  What type of liaison program would best utilize both librarians and other library staff to effectively promote library services and resources to campus departments?
  
  
  METHODS
  The case is an academic medical center library serving a large, diverse campus.
  
  
  METHODS
  The library implemented a "facilitator model" program to provide personalized service to targeted clients that allowed for maximum staff participation with limited subject familiarity. To determine success, details of liaison-contact interactions and results of liaison and department surveys were reviewed.
  
  
  RESULTS
  Liaisons successfully recorded 595 interactions during the program's first 10 months of existence. A significant majority of departmental contact persons (82.5%) indicated they were aware of the liaison program, and 75% indicated they preferred email communication.
  
  
  CONCLUSIONS
  The "facilitator model" provides a well-defined structure for assigning liaisons to departments or groups; however, training is essential to ensure that liaisons are able to communicate effectively with their clients.
authors.affiliation: Jon.Crossno@UTSouthwestern.edu
authors.forename: Jon E
authors.initials: JE
authors.lastname: Crossno
authors.forename: Claudia H
authors.initials: CH
authors.lastname: DeShay
authors.forename: Mary Ann
authors.initials: MA
authors.lastname: Huslig
authors.forename: Helen G
authors.initials: HG
authors.lastname: Mayo
authors.forename: Emily F
authors.initials: EF
authors.lastname: Patridge
mesh_terms: D000046:Academic Medical Centers / Q000458:organization & administration*; D019985:Benchmarking / Q000458:organization & administration*; D003142:Communication; D006801:Humans; D007255:Information Services / Q000458:organization & administration; D015274:Interdepartmental Relations; D007993:Libraries, Medical / Q000458:organization & administration*; D017146:Models, Organizational; D019982:Organizational Case Studies; D009936:Organizational Innovation; D009937:Organizational Objectives; D024382:Professional Role; D015397:Program Evaluation; D013781:Texas