title: Collaborative development of knowledge-based support systems: a case study.
abstract: We investigate a user-driven collaborative knowledge engineering and interaction design process. The outcome is a knowledge-based support application tailored to physicians in the local dementia care community. The activity is organized as a part of a collaborative effort between different organizations to develop their local clinical practice. Six local practitioners used the generic decision-support prototype system DMSS-R developed for the dementia domain during a period and participated in evaluations and re-design. Additional two local domain experts and a domain expert external to the local community modeled the content and design of DMSS-R by using the modeling system ACKTUS. Obstacles and success factors occurring when enabling the end-users to design their own tools are detected and interpreted using a proposed framework for improving care through the use of clinical guidelines. The results are discussed.
authors.affiliation: Department of Computing Science, Umeå University, Umeå, Sweden. helena@cs.umu.se
authors.forename: Helena
authors.initials: H
authors.lastname: Lindgren
authors.forename: Patrik J
authors.initials: PJ
authors.lastname: Winnberg
authors.forename: Chunli
authors.initials: C
authors.lastname: Yan
mesh_terms: D016022:Case-Control Studies; D003299:Cooperative Behavior; D020000:Decision Support Systems, Clinical; D003704:Dementia / Q000175:diagnosis* / Q000628:therapy*; D003936:Diagnosis, Computer-Assisted / Q000379:methods*; D006801:Humans; D051188:Knowledge Bases; D013548:Sweden; D013813:Therapy, Computer-Assisted / Q000379:methods*