Unsatisfactory experience of care.
This article describes the poor standards of care experienced by the author's mother on admission to hospital. There was little respect for her dignity and staff made no attempt to acknowledge the common problems experienced by older people, such as poor sight and hearing. The author, a former nurse, says that good leadership can make a difference and calls for greater sensitivity in care.
More House School, Farnham, Surrey. nick.lipley@rcnpublishing.co.uk
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Jacques
D000368:Aged; D004739:England; D005260:Female; D016330:Frail Elderly; D006760:Hospitalization; D006801:Humans; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000458:organization & administration / Q000592:standards*; D015279:Organizational Culture; D028723:Personhood; D011787:Quality of Health Care