Children's experience regarding the quality of their hospital stay: the development of an assessment questionnaire for children.
A questionnaire assessing the satisfaction of children with their hospital stay has been developed and tested with 136 children (aged 6-12 years) at 2 Swiss hospital sites. Three out of 4 children were satisfied overall with their hospital stay. Their relationships with the professional medical staff, explanations they received, games they played, and environment, all received positive evaluations. The most critical points were pain, fear, and the absence of relatives. Ninety percent of the children appreciated that their opinions were sought. These results reinforce the importance of having questionnaires available for the children to consider their opinions to enhance the quality of care.
Haute Ecole de Santé La Source Lausanne, HES-SO University of Applied Sciences Western Switzerland, Switzerland. m.chappuis@ecolelasource.ch
Marianne
M
Chappuis
Christine
C
Vannay-Bouchiche
Marion
M
Flückiger
Michèle
M
Monnier
Federico
F
Cathieni
Rui
R
Terra
Chantal
C
Piot-Ziegler
D002648:Child; D002673:Child, Hospitalized / Q000523:psychology*; D004644:Emotions; D005260:Female; D006801:Humans; D008297:Male; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D010371:Pediatric Nursing / Q000592:standards; D010372:Pediatrics / Q000592:standards; D010817:Physician-Patient Relations; D002666:Psychology, Child; D011787:Quality of Health Care; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires / Q000592:standards*; D013557:Switzerland