Quality improvement activity in radiology reading and reporting in a rural setting hospital in Indonesia.
The Republic of Indonesia is an archipelago country, which is located between Asia and Australia. With a population of more than 200 million people, Indonesia only has about 600 Radiologists, whose majority resides in urban areas. In such a challenging situation, the Siloam Hospitals Group (SHG) established a strategy to improve its remote hospitals' Radiologists' quality care standard of patient safety. Although the strategy has produced a positive result, resistance towards cultural change was unavoidable throughout the strategy implementation. By learning from several resources and experiences, SHG's leaders tried to develop a strategy improvement towards better processes, particularly in recognizing and solving interpersonal conflicts.
Siloam Hospitals Group, Indonesia.
Grace
G
Frelita
Christlyn
C
Wongso
Marganda Dapot Asi
MD
Pasaribu
D003220:Conflict, Psychological; D006780:Hospitals, Rural; D006801:Humans; D007214:Indonesia; D007857:Leadership; D015279:Organizational Culture; D061214:Patient Safety; D058996:Quality Improvement / Q000458:organization & administration*; D011872:Radiology Department, Hospital / Q000592:standards*