Optimizing your reception area.
Through the optimization of reception areas (waiting rooms), physicians can improve the medical experiences of their patients. A qualitative investigation identified issues relevant to improving the quality of the reception area and was used to develop a thorough questionnaire. Most patients were satisfied with accessibility, reception area conditions, and performance of doctors and nurses. The main reasons for dissatisfaction were due to remediable points. No correlations were found between patient satisfaction and age, sex, or religion. A 36-item checklist for satisfaction with reception areas is offered as a useful tool for health quality self-assessment.
Technion (Israel Institute of Technology) and Elisha Hospital, Haifa, Israel. ramila@netvision.net.il
Jesse
J
Lachter
Ann
A
Raldow
Niki
N
Molin
D005160:Facility Design and Construction; D006801:Humans; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000458:organization & administration*; D018907:Privacy; D011787:Quality of Health Care; D011795:Surveys and Questionnaires