title: Topics all important to healthcare providers and organizations who wish to improve patient safety and processes within their environments.
authors.forename: Kay
authors.initials: K
authors.lastname: Downey-Ennis
mesh_terms: D003142:Communication; D019981:Health Care Sector / Q000458:organization & administration*; D007722:Health Knowledge, Attitudes, Practice; D006282:Health Personnel; D006801:Humans; D061214:Patient Safety; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D058996:Quality Improvement / Q000458:organization & administration*