title: Users' perspectives of key factors to implementing electronic health records in Canada: a Delphi study.
abstract: BACKGROUND
  Interoperable electronic health record (EHR) solutions are currently being implemented in Canada, as in many other countries. Understanding EHR users' perspectives is key to the success of EHR implementation projects. This Delphi study aimed to assess in the Canadian context the applicability, the importance, and the priority of pre-identified factors from a previous mixed-methods systematic review of international literature.
  
  
  METHODS
  A three-round Delphi study was held with representatives of 4 Canadian EHR user groups defined as partners of the implementation process who use or are expected to use EHR in their everyday activity. These groups are: non-physician healthcare professionals, health information professionals, managers, and physicians. Four bilingual online questionnaire versions were developed from factors identified by the systematic review. Participants were asked to rate the applicability and the importance of each factor. The main outcome measures were consensus and priority. Consensus was defined a priori as strong (≥ 75%) or moderate (≥ 60-74%) according to user groups' level of agreement on applicability and importance, partial (≥ 60%) when participants agreed only on applicability or importance, or as no consensus (< 60%). Priority for decision-making was defined as factors with strong consensus with scores of 4 or 5 on a five-point Likert scale for applicability and importance.
  
  
  RESULTS
  Three Delphi rounds were completed by 64 participants. Levels of consensus of 100%, 64%, 64%, and 44% were attained on factors submitted to non-physician healthcare professionals, health information professionals, managers, and physicians, respectively. While agreement between and within user groups varied, key factors were prioritized if they were classified as strong (≥ 75% from questionnaire answers of user groups), for decision-making concerning EHR implementation. The 10 factors that were prioritized are perceived usefulness, productivity, motivation, participation of end-users in the implementation strategy, patient and health professional interaction, lack of time and workload, resources availability, management, outcome expectancy, and interoperability.
  
  
  CONCLUSIONS
  Amongst all factors influencing EHR implementation identified in a previous systematic review, ten were prioritized through this Delphi study. The varying levels of agreement between and within user groups could mean that users' perspectives of each factor are complex and that each user group has unique professional priorities and roles in the EHR implementation process. As more EHR implementations in Canada are completed it will be possible to corroborate this preliminary result with a larger population of EHR users.
authors.affiliation: Institut de réadaptation en déficience physique de Québec, Québec, Canada.
authors.forename: Carrie Anna
authors.initials: CA
authors.lastname: McGinn
authors.forename: Marie-Pierre
authors.initials: MP
authors.lastname: Gagnon
authors.forename: Nicola
authors.initials: N
authors.lastname: Shaw
authors.forename: Claude
authors.initials: C
authors.lastname: Sicotte
authors.forename: Luc
authors.initials: L
authors.lastname: Mathieu
authors.forename: Yvan
authors.initials: Y
authors.lastname: Leduc
authors.forename: Sonya
authors.initials: S
authors.lastname: Grenier
authors.forename: Julie
authors.initials: J
authors.lastname: Duplantie
authors.forename: Anis Ben
authors.initials: AB
authors.lastname: Abdeljelil
authors.forename: France
authors.initials: F
authors.lastname: Légaré
mesh_terms: D000288:Administrative Personnel; D001291:Attitude of Health Personnel; D001292:Attitude to Computers; D002170:Canada; D032921:Consensus; D020000:Decision Support Systems, Clinical; D003697:Delphi Technique; D017598:Efficiency, Organizational; D057286:Electronic Health Records / Q000458:organization & administration* / Q000592:standards; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006284:Health Plan Implementation; D006801:Humans; D008297:Male; D015279:Organizational Culture; D009936:Organizational Innovation; D011795:Surveys and Questionnaires; D000078329:Workforce