title: Innovative assistive technology in Finnish public elderly-care services: a focus on productivity.
abstract: OBJECTIVE
  The study investigates ways in which technology use may help municipalities improve productivity in elderly-care services. A case study of Finnish elderly-care services provides responses concerning impacts, decisions and options in technology use.
  
  
  METHODS
  The research data were collected during a 'smart home pilot' implemented in four housing service units. Over 60 assistive devices were introduced in the smart homes used during short-term housing periods.
  
  
  METHODS
  Both customers and care staff's experiences as well as processes related to the use of assistive devices were investigated on the basis of survey questionnaires, interviews and feedback.
  
  
  RESULTS
  Assistive device-related operational processes were investigated with the help of concepts of 'resource focus', 'lost motion' and 'intermediate storage'. Four central operational processes were identified. Design and desirability as well as costs, such as opportunity costs of assistive devices were also a focus. Significant factors related to productivity were disclosed in this way.
  
  
  CONCLUSIONS
  Technology use versus productivity needs to be 'circled' from the points of view of individual users, workplaces, service processes, and larger technology options. There must be long-term patience to introduce technology properly into use to produce positive impacts on productivity. Customers and care staff have an interlinked, vital role to play as decision-makers' informants.
authors.affiliation: Lappeenranta University of Technology, Lahti School of Innovation, Saimaankatu 11, 15140 Lahti, Finland. Tel.: +358 40 588 1400; E-mail: helina.melkas@lut.fi.
authors.forename: Helinä
authors.initials: H
authors.lastname: Melkas
mesh_terms: D000368:Aged; D000369:Aged, 80 and over; D001290:Attitude; D002947:Cities; D004526:Efficiency; D004867:Equipment Design; D005260:Female; D005387:Finland; D006299:Health Services for the Aged; D016852:Housing for the Elderly; D006801:Humans; D062069:Inventions; D008297:Male; D008875:Middle Aged; D010865:Pilot Projects; D012656:Self-Help Devices / Q000191:economics