title: "Heartsink" patients.
authors.forename: Nelsa
authors.initials: N
authors.lastname: Ciapponi
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D005260:Female; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010820:Physicians / Q000523:psychology*; D016312:Treatment Refusal / Q000523:psychology*