title: Development and process evaluation of a Web-based responsible beverage service training program.
abstract: BACKGROUND
  Responsible beverage service (RBS) training designed to improve the appropriate service of alcohol in commercial establishments is typically delivered in workshops. Recently, Web-based RBS training programs have emerged. This report describes the formative development and subsequent design of an innovative Web-delivered RBS program, and evaluation of the impact of the program on servers' knowledge, attitudes, and self-efficacy.
  
  
  METHODS
  Formative procedures using focus groups and usability testing were used to develop a Web-based RBS training program. Professional alcohol servers (N = 112) who worked as servers and/or mangers in alcohol service settings were recruited to participate. A pre-post assessment design was used to assess changes associated with using the program.
  
  
  RESULTS
  Participants who used the program showed significant improvements in their RBS knowledge, attitudes, and self-efficacy.
  
  
  CONCLUSIONS
  Although the current study did not directly observe and determine impact of the intervention on server behaviors, it demonstrated that the development process incorporating input from a multidisciplinary team in conjunction with feedback from end-users resulted in creation of a Web-based RBS program that was well-received by servers and that changed relevant knowledge, attitudes, and self-efficacy. The results also help to establish a needed evidence base in support of the use of online RBS training, which has been afforded little research attention.
authors.affiliation: Oregon Research Institute, 1715 Franklin Blvd, Eugene, OR 97403, USA. briand@ori.org
authors.forename: Brian G
authors.initials: BG
authors.lastname: Danaher
authors.forename: Jack
authors.initials: J
authors.lastname: Dresser
authors.forename: Tracy
authors.initials: T
authors.lastname: Shaw
authors.forename: Herbert H
authors.initials: HH
authors.lastname: Severson
authors.forename: Milagra S
authors.initials: MS
authors.lastname: Tyler
authors.forename: Elisabeth D
authors.initials: ED
authors.lastname: Maxwell
authors.forename: Steve M
authors.initials: SM
authors.lastname: Christiansen
mesh_terms: D000328:Adult; D000434:Alcoholic Beverages; D000435:Alcoholic Intoxication / Q000175:diagnosis / Q000517:prevention & control; D003258:Consumer Behavior; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D007318:Inservice Training / Q000379:methods*; D020407:Internet; D008297:Male; D008875:Middle Aged; D015397:Program Evaluation; D020377:Self Efficacy