title: Developing a physician engagement agreement at The Ottawa Hospital: a collaborative approach.
abstract: The Ottawa Hospital (TOH) is focused on providing safe, high-quality care to its patients. TOH has identified physician engagement as a critical factor for improving the quality of care they provide. The physician engagement strategy developed at TOH involved a qualitative inquiry into the impediments and facilitators of engagement. Using concurrent focus groups, researchers collected and analyzed the physicians' perspective regarding engagement. A systematic analysis of the verbal data was used to construct a statement of mutual understanding between the physicians and the hospital (physician engagement agreement). The process of developing this agreement is the focus of this article.
authors.affiliation: Performance Measurement Department, The Ottawa Hospital, Ottawa, Ontario, Canada.
authors.forename: Chris G
authors.initials: CG
authors.lastname: Scott
authors.forename: Anne
authors.initials: A
authors.lastname: Thériault
authors.forename: Shaun
authors.initials: S
authors.lastname: McGuire
authors.forename: André
authors.initials: A
authors.lastname: Samson
authors.forename: Christine
authors.initials: C
authors.lastname: Clement
authors.forename: Jim R
authors.initials: JR
authors.lastname: Worthington
mesh_terms: D003299:Cooperative Behavior; D005260:Female; D017144:Focus Groups; D018578:Hospital-Physician Relations; D006801:Humans; D008297:Male; D008505:Medical Staff, Hospital / Q000458:organization & administration*; D017008:Negotiating; D009864:Ontario; D010557:Personnel Administration, Hospital; D011787:Quality of Health Care