title: Honest apologies inspire trust.
authors.affiliation: Lockton Companies, USA.
authors.forename: David A
authors.initials: DA
authors.lastname: Jones
mesh_terms: D001291:Attitude of Health Personnel; D061347:Forgiveness; D006801:Humans; D007398:Interpersonal Relations; D019300:Medical Errors / Q000523:psychology; D009735:Nursing Homes; D012308:Risk Management / Q000379:methods*; D035502:Trust