title: "It takes a lot of courage". Children and young people's experiences of complaints procedures.
authors.forename: Ros
authors.initials: R
authors.lastname: Godson
mesh_terms: D000293:Adolescent; D016497:Adolescent Health Services; D002648:Child; D002662:Child Health Services; D004739:England; D006297:Health Services Accessibility; D006801:Humans; D010344:Patient Advocacy; D013222:State Medicine