title: [Not Available].
abstract: BACKGROUND
  The evaluation of quality care in surgical service is a basic management tool and it is part of the health services contract. The study of patient opinion on health care received is an important aspect in the evaluation of quality care.
  
  
  OBJECTIVE
  The aim of this study is to find out patient opinion on the satisfaction of the surgical care received.
  
  
  METHODS
  Cross-sectional study. Period of the study: January- December 2007. Opinions on the level of satisfaction level were obtained through a questionnaire. A SERCAL adapted model was used to define the variables on patient satisfaction with the surgery service.
  
  
  RESULTS
  The mean score on overall satisfaction of the service was of 9.31 (0-10 scale). The personalised, guaranteed care offered by health professionals and the room, were very positively evaluated. The information received, pain relief and the hospital stay were evaluated as adequate. The confidence in the surgery service was 96.7%. Knowing the names of the health staff and the food were the worse valued factors.
  
  
  CONCLUSIONS
  Results of the study show an adequate level of satisfaction with the health care; nevertheless areas of improvement are detected where action is needed (identification of staff, coordination and food).
authors.affiliation: Servicio de Cirugía General Y Digestiva. Hospital Central De La Cruz Roja San José, Santa Adela. Madrid. España.
authors.forename: Josué
authors.initials: J
authors.lastname: Carvajal Balguera
authors.forename: Sonia
authors.initials: S
authors.lastname: García de Sanjosé
authors.forename: Mayte
authors.initials: M
authors.lastname: Márquez Asencio
authors.forename: Isabel
authors.initials: I
authors.lastname: Hernández Lorca
authors.forename: Mercedes
authors.initials: M
authors.lastname: Martín-García Almenta
authors.forename: Carlos M
authors.initials: CM
authors.lastname: Cerquella Hernández