title: [Not Available].
abstract: OBJECTIVE
  To study user expectations on the portfolio of services and the care provided in the hospital San Juan de Dios del Aljarafe; to find out which aspects of the care provided are the most and least valued by the users; to provide more knowledge on the portfolio of services to the general public.
  
  
  METHODS
  We carried out a cross-sectional study in which 66 users of the Aljarafe healthcare district took part. They were divided into 9 focus groups according to age.
  
  
  RESULTS
  We collected 148 responses on expectations that were classified into 8 subjects and 20 categories. The most common responses were: to have medical information on demand for patients and relatives, to get to know all the services provided by the hospital and to receive a friendly and humane treatment from the professionals. In terms of accessibility, the most common responses were: to have minimum waiting lists, to have a better bus service, to improve the management of appointments and that all medical specialties are offered. Other aspects mentioned were: appropriate cleanliness of the premises, single and comfortable rooms and patient follow-up and coordination between primary care and specialised care.
  
  
  CONCLUSIONS
  Among the types of expectations expressed by users, we identified aspects that produce great satisfaction (such as single rooms and friendly treatment), aspects that are well valued but need to be improved (such as those concerning waiting lists, performance of diagnostic tests and management of appointments) and aspects that are clearly improvable (such as transport, information, knowledge about the portfolio of services and the offer of medical specialties).
authors.affiliation: Servicio de Prevención, Calidad y Medio Ambiente. Hospital San Juan de Dios del Aljarafe. Sevilla. España. Electronic address: vruiz@aljarafe.sjd.es.
authors.forename: Victoria
authors.initials: V
authors.lastname: Ruiz Romero
authors.forename: Manuel
authors.initials: M
authors.lastname: García Berral
authors.forename: Estrella Suárez
authors.initials: ES
authors.lastname: Del Cerro
authors.forename: Blas García
authors.initials: BG
authors.lastname: Vargas-Machuca
authors.forename: Manuel Ángel
authors.initials: MÁ
authors.lastname: Pérez Lorente