[The balanced scorecard--applications in a radiology department].
The balanced scorecard (BSC) represents a comprehensive management tool for organizations with the aim to focus all activities on a chosen strategy. Targets for various perspectives of the environment such as the customer, financial, process, and potential perspective are linked with concrete measures, and cause-effect relationships between the objectives are analyzed. This article shows that the BSC can also be used for the comprehensive control of a radiology department and thus provides a meaningful contribution in organizing the various diagnostic and treatment services, the management of complex clinical environment and can be of help with the tasks in research and teaching.
Klinik für diagnostische und interventionelle Radiologie, Charité-Universitätsmedizin Berlin, Berlin. martin.maurer@charite.de
M H
MH
Maurer
U
U
Teichgräber
T J
TJ
Kröncke
B
B
Hamm
A J
AJ
Lemke
D003362:Cost-Benefit Analysis / Q000458:organization & administration; D003695:Delivery of Health Care / Q000191:economics / Q000458:organization & administration; D003953:Diagnosis-Related Groups; D003952:Diagnostic Imaging / Q000191:economics; D017598:Efficiency, Organizational; D005858:Germany; D006801:Humans; D009313:National Health Programs / Q000458:organization & administration; D009937:Organizational Objectives / Q000191:economics; D011872:Radiology Department, Hospital / Q000191:economics / Q000458:organization & administration*