Using patient satisfaction as a basis for reimbursement: political, financial, and philosophical implications.
Patient satisfaction has always been important; however, basing monetary value on patients' perceptions is causing a strenuous debate in health care. Hospital administrators and providers alike are scrambling to implement measures to improve patients' experiences of care and avoid cuts in revenue.
Veterans Affairs (VA) Central California Healthcare System, USA. dlzamora@usfca.edu
Debra
D
Zamora
D006761:Hospitals / Q000592:standards*; D006801:Humans; D006278:Medicare / Q000331:legislation & jurisprudence* / Q000639:trends*; D009741:Nursing Staff, Hospital / Q000592:standards*; D017060:Patient Satisfaction / Q000331:legislation & jurisprudence*; D010684:Philosophy; D011787:Quality of Health Care; D012051:Reimbursement Mechanisms / Q000331:legislation & jurisprudence / Q000639:trends; D014481:United States