title: An audit questionnaire that examines specifically the management of technical activities clauses in ISO 15189.
abstract: The aim of this study was to design an audit questionnaire that focuses on the management of the technical activities in a Diagnostic Pathology Laboratory. The ISO 15189 Standard is written in such a way that it continually moves back and forth from topics where the auditor needs to question bench level staff, to topics where the auditor needs to question Technical Management Staff. This makes for a disjointed audit process - both Bench Staff and Technical Managers are repeatedly interrupted. The solution was to do a clause by clause analysis of the Standard and assign the major responsibility for the compliance to each clause to either Technical Managers or Bench Staff. The Clauses were then grouped under four topic headings regardless of whether they were a Section 4 or Section 5 Clause. Two questionnaires have emerged - the one described in this work and one directed primarily towards the activities of bench staff. There are 95 questions and it takes approximately two hours to complete.
authors.affiliation: Pathology Services, Royal Hobart Hospital, Hobart, Tasmania 7000 Australia.
authors.forename: T F
authors.initials: TF
authors.lastname: Hartley
keywords: Audit; ISO 15189; Questionnaire; Technical Management