title: Brazilian laboratory indicators program.
abstract: BACKGROUND
  This paper describes the evolution, structure, operation and some outcomes of the Brazilian Laboratory Indicators Program created by the Brazilian Society of Clinical Pathology/Laboratory Medicine (Sociedade Brasileira de Patologia Clínica/Medicina Laboratorial, or SBPC/ML), in partnership with ControlLab, a Brazilian Company that provides services for proficiency testing, internal control, calibration, and training indicators for clinical laboratories.
  
  
  METHODS
  This web-based program is confidential for all participants. It contains 61 indicators categorized into three groups. Program operation and data analysis methods are described and indicators are reported in box plot format, with grouping varying in accordance with the profiles of the participating laboratories. Three indicators were selected as examples of program effectiveness in 2011: hemolysis, blood re-collection and productivity.
  
  
  RESULTS
  Participants profile, examples of three indicators for the year 2011 (hemolysis, blood re-collection and productivity) and exploratory research conducted in 2012 on the implementation of the program are presented. Data related to laboratories participating in the program from 2006 to 2011 were collected and graphically represented.
  
  
  CONCLUSIONS
  The Brazilian Laboratory Indicators Program brings important benefits for participants, contributing to the improvement of existing health systems in Brazil.
authors.affiliation: Fleury Group, São Paulo, Brazil. wilson.shcolnik@grupofl eury.com.br
authors.forename: Wilson
authors.initials: W
authors.lastname: Shcolnik
authors.forename: Carla Albuquerque
authors.initials: CA
authors.lastname: de Oliveira
authors.forename: Adriana Sá
authors.initials: AS
authors.lastname: de São José
authors.forename: César Alex
authors.initials: CA
authors.lastname: de Oliveira Galoro
authors.forename: Mario
authors.initials: M
authors.lastname: Plebani
authors.forename: David
authors.initials: D
authors.lastname: Burnett
mesh_terms: D019985:Benchmarking; D001800:Blood Specimen Collection; D001938:Brazil; D019411:Clinical Laboratory Techniques / Q000592:standards*; D006461:Hemolysis; D006801:Humans