title: [Comprehending the work process].
authors.affiliation: Myconsult GmbH. groening@myconsult-team.de
authors.forename: Yvonne
authors.initials: Y
authors.lastname: Groening
authors.forename: Moritz Hünnies Genannt
authors.initials: MH
authors.lastname: Stemann
mesh_terms: D000368:Aged; D005161:Facility Regulation and Control / Q000458:organization & administration; D005858:Germany; D006707:Homes for the Aged / Q000458:organization & administration*; D006801:Humans; D009735:Nursing Homes / Q000458:organization & administration*; D058996:Quality Improvement / Q000458:organization & administration*; D019984:Quality Indicators, Health Care / Q000458:organization & administration*