title: Positive feedback: how ES departments can improve their HCAHPS scores.
authors.affiliation: UPMC Health Plan, Pittsburgh, USA. hodnikrm@upmc.edu
authors.forename: Robert M
authors.initials: RM
authors.lastname: Hodnik
mesh_terms: D014487:Centers for Medicare and Medicaid Services, U.S.; D006797:Housekeeping, Hospital / Q000592:standards*; D006801:Humans; D017053:Infection Control / Q000592:standards*; D011786:Quality Control; D012051:Reimbursement Mechanisms; D014481:United States