title: Measuring patients satisfaction: a cross sectional study to improve quality of care at a tertiary care hospital.
abstract: OBJECTIVE
  To measure the satisfaction of patients attending the OPD in SKIMS tertiary hospital of Soura, India.
  
  
  METHODS
  Pre-structured questionnaire was framed and data collected from consenting patients attending the OPD of SKIMS hospital. The data were analyzed using SPSS version 12.
  
  
  METHODS
  OPD section of SKIMS hospital, Soura, India.
  
  
  RESULTS
  Four hundred (400) OPD patients were included in the study to know their perceptions towards the said hospital, reason for choosing the hospital, perception towards registration process, basic amenities and perception towards doctors and other staff. The major reason for choosing the health facility was skilled doctors. Majority of patients were satisfied with the facilities available as well as with the behaviour of doctors and other health staff.
  
  
  CONCLUSIONS
  The health care delivered at this institute can be improved more and more once the organization, measures the delivery of quality of care on and ongoing basis and continually making small changes to improve the individual processes.
authors.affiliation: syed.arshadhussain@yahoo.co.in
authors.forename: Syed
authors.initials: S
authors.lastname: Arshad
authors.forename: H
authors.initials: H
authors.lastname: Andrabi
authors.lastname: Hamid
authors.lastname: Shamila
authors.forename: Shah
authors.initials: S
authors.lastname: Masooda
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001291:Attitude of Health Personnel; D002648:Child; D002675:Child, Preschool; D003430:Cross-Sectional Studies; D005260:Female; D019538:Health Care Surveys; D006782:Hospitals, Special / Q000592:standards; D006784:Hospitals, Teaching / Q000592:standards; D006801:Humans; D007194:India; D007223:Infant; D007231:Infant, Newborn; D008297:Male; D008875:Middle Aged; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D057240:Patient Preference; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011787:Quality of Health Care / Q000592:standards*; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D055815:Young Adult