title: [Access to primary healthcare services: still a way to go].
abstract: This study seeks to evaluate accessibility to the Basic Units of the Family Health Strategy (ESF-UB) and Traditional Basic Units (BU-T) in the city of Recife in 2009. Data were collected through three instruments: a roadmap for systematic observation of the units and questionnaires for users and professional units. This is a descriptive cross-sectional study using a quantitative approach, and 1180 users, 61 doctors and 56 nurses were interviewed. The results showed good ties and recognition of users whereby primary healthcare is seen as the access portal to the health system. In the comparison between ESF-UB and UB-T, evaluations are always more favorable to the family healthcare strategy, though with relatively insignificant differences. The overall result revealed widespread dissatisfaction with the difficulty of obtaining drugs and taking tests, and also with the waiting times and access to specialized care. This showed the existence of organizational problems that may constitute barriers limiting accessibility to basic healthcare services for users.
authors.affiliation: Departamento de Saúde Coletiva, Centro de Pesquisas Aggeu Magalhães, Fundação Oswaldo Cruz, Campus da UFPE, Av. Moraes Rego s/n Atrás da Biblioteca da Saúde, Cidade Universitária, 50670-420 Recife PE, Brazil. antoniodacruz@gmail.com
authors.forename: Antônio da Cruz Gouveia
authors.initials: Ada C
authors.lastname: Mendes
authors.forename: Gabriella Morais Duarte
authors.initials: GM
authors.lastname: Miranda
authors.forename: Karla Erika Gouveia
authors.initials: KE
authors.lastname: Figueiredo
authors.forename: Petra Oliveira
authors.initials: PO
authors.lastname: Duarte
authors.forename: Betise Mery Alencar Sousa Macau
authors.initials: BM
authors.lastname: Furtado
mesh_terms: D001938:Brazil; D003430:Cross-Sectional Studies; D006297:Health Services Accessibility / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D011320:Primary Health Care