title: In service/support debate, throwing rocks won't help.
authors.affiliation: Baylor Healthcare System, USA. Kenneth.Maddock@BaylorHealth.edu
authors.forename: Kenneth E
authors.initials: KE
authors.lastname: Maddock
mesh_terms: D004282:Documentation / Q000639:trends*; D019544:Equipment Failure Analysis / Q000379:methods*; D004864:Equipment and Supplies; D008283:Maintenance / Q000458:organization & administration*; D020416:Outsourced Services / Q000639:trends*; D014481:United States