title: Making things right: the art of the apology at work.
authors.affiliation: Stephanie@stephaniestephens.com
authors.forename: Stephanie
authors.initials: S
authors.lastname: Stephens
mesh_terms: D001698:Biomedical Engineering / Q000458:organization & administration*; D003142:Communication; D004645:Empathy; D007400:Interprofessional Relations