title: [Health professional operators at dispatch centres shall ensure identification of cardiac arrest and initiate counselling by telephone].
abstract: Denmark has introduced health professional operators (HPO) at the dispatch centres to ensure early identification of cardiac arrest and earlier initiation of cardiopulmonary resuscitation (CPR) to improve survival. Communicative skills and personal competences are important, and the HPOs' medical background will probably lead to better triage of patients. Their use of a protocol, leads to a more frequent recognition of cardiac arrest and contributes to better CPR guidance. A common national training for all the HPOs' has been implemented and future guidance might include video-transmission.
authors.affiliation: Dansk Institut for Medicinsk Simulation, Herlev Hospital. monika_afzali@hotmail.com
authors.forename: Monika
authors.initials: M
authors.lastname: Afzali
authors.forename: Anne
authors.initials: A
authors.lastname: Lippert
authors.forename: Doris
authors.initials: D
authors.lastname: Ostergaard
mesh_terms: D016887:Cardiopulmonary Resuscitation / Q000379:methods*; D002983:Clinical Competence; D019091:Critical Pathways; D004631:Emergency Medical Service Communication Systems / Q000458:organization & administration*; D004632:Emergency Medical Services / Q000458:organization & administration*; D006282:Health Personnel / Q000193:education; D006801:Humans; D058687:Out-of-Hospital Cardiac Arrest / Q000175:diagnosis / Q000401:mortality / Q000628:therapy*; D024382:Professional Role; D019114:Remote Consultation / Q000379:methods*