title: Impressing patients while improving HCAHPS.
authors.affiliation: VNA Care Network and Hospice, Worcester, MA, USA.
authors.forename: Laura
authors.initials: L
authors.lastname: Long
mesh_terms: D000328:Adult; D003142:Communication; D019538:Health Care Surveys; D006272:Health Facility Environment / Q000592:standards; D006761:Hospitals / Q000592:standards*; D006801:Humans; D059065:Medication Reconciliation; D009732:Nursing Care / Q000458:organization & administration / Q000592:standards*; D015279:Organizational Culture; D059408:Pain Management / Q000451:nursing; D010351:Patient Discharge / Q000592:standards; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012051:Reimbursement Mechanisms; D014481:United States