title: The power of empathy:  listening, processing, and staying out of the way.
authors.affiliation: CCM Commission for Case Manager Certification, Mt. Laurel, NJ 08054, USA. ccmchq@ccmcertification.org
authors.forename: Kathryn M
authors.initials: KM
authors.lastname: Serbin
mesh_terms: D019090:Case Management; D003142:Communication; D004645:Empathy; D006801:Humans; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000523:psychology*