title: The quality of health care on neurosurgical wards--work of a therapeutic team.
abstract: OBJECTIVE
  The aim of the work was to get to learn opinions of patients from Kuyavian Pomeranian Voivodeship about the quality of the medical services they had been provided in regard to the work of the therapeutic team.
  
  
  METHODS
  The research was carried out in five neurosurgical wards in Kuyavian Pomeranian Voivodeship. 455 patients underwent the research. The anonymous questionnaire--Patient's Satisfaction Questionnaire--based on available standard tools was used as a survey instrument. Permission to carry out the research was given by the Bioethics Committee of Collegium Medicum in Bydgoszcz at Nicolaus Copernicus University in Toruń. The obtained results were statistically analysed using a programme called Statistica version 6,0. Statistical hypotheses were verified according to a level of relevance p < or = 0.05.
  
  
  RESULTS
  Ward III received the highest grade--an average of 4.67, ward V - the lowest - 3.91 average (p < 0.0001). One of the criteria by which the nurses were evaluated was how well the patients were informed about the performed procedures--ward I--an average of 4.85; ward V--an average of 4.19; (p < 0.05). As far as devoting time to the patients is concerned, the highest average for the doctors was 4.80 (ward IV), the lowest - 3.92 (ward V) (p < 0.05).
  
  
  CONCLUSIONS
  1. The patients of the neurosurgical wards evaluated positively the quality of the care they were provided with. 2. The high level of satisfaction was visible most of all among the patients treated in the neurosurgical wards of teaching hospitals. 3. The doctors and nurses received the lowest grades for giving poor information about further treatment.
authors.affiliation: Neurological and Neurosurgical Nursing Department, Collegium Medicum in Bydgoszcz, Nicolaus Copernicus University, Toruń, Poland. zpielnin@cm.umk.pl
authors.forename: Robert
authors.initials: R
authors.lastname: Slusarz
authors.forename: Renata
authors.initials: R
authors.lastname: Jabłońska
authors.forename: Agnieszka
authors.initials: A
authors.lastname: Królikowska
mesh_terms: D006801:Humans; D010348:Patient Care Team; D011787:Quality of Health Care