title: Development, implementation, and evaluation of the Apollo model of pediatric rehabilitation service delivery.
abstract: This article presents the experience of a rehabilitation program that undertook the challenge to reorganize its services to address accessibility issues and improve service quality. The context in which the reorganization process occurred, along with the relevant literature justifying the need for a new service delivery model, and an historical perspective on the planning; implementation; and evaluation phases of the process are described. In the planning phase, the constitution of the working committee, the data collected, and the information found in the literature are presented. Apollo, the new service delivery model, is then described along with each of its components (e.g., community, group, and individual interventions). Actions and lessons learnt during the implementation of each component are presented. We hope by sharing our experiences that we can help others make informed decisions about service reorganization to improve the quality of services provided to children with disabilities, their families, and their communities.
authors.affiliation: School of Rehabilitation, Université de Montréal, Montreal, Quebec, Canada. chantal.camden@usherbrooke.ca
authors.forename: Chantal
authors.initials: C
authors.lastname: Camden
authors.forename: Bonnie
authors.initials: B
authors.lastname: Swaine
authors.forename: Sylvie
authors.initials: S
authors.lastname: Tétreault
authors.forename: Sophie
authors.initials: S
authors.lastname: Bergeron
authors.forename: Carole
authors.initials: C
authors.lastname: Lambert
mesh_terms: D000293:Adolescent; D002547:Cerebral Palsy / Q000534:rehabilitation; D002648:Child; D019058:Community Networks; D003695:Delivery of Health Care / Q000458:organization & administration*; D002658:Developmental Disabilities / Q000534:rehabilitation; D006297:Health Services Accessibility; D006801:Humans; D007806:Language Disorders / Q000534:rehabilitation; D017146:Models, Organizational; D019957:Motor Skills Disorders / Q000534:rehabilitation; D058996:Quality Improvement; D011792:Quebec; D012046:Rehabilitation / Q000458:organization & administration