title: [A new Emergency Department case management model for nonurgent patients].
abstract: Emergency Department visits for nonurgent conditions are very widespread and new strategies to provide timely and appropriate medical care for these patients are required. The "Fondazione IRCCS Ca 'Grande" Hospital in Milan, in collaboration with the local health authorities have evaluated a new case management model in which patients classed as nonurgent at triage are diverted to a "continuity of care" outpatient office within the emergency department. This model, based on the integration of hospital and community-based primary healthcare, was effective and led to a significant reduction in waiting times in the ED and to a more appropriate use of resources.
authors.affiliation: Fondazione IRCCS Ca'Granda Ospedale Policlinico, Via Francesco Sforza. marcella.longo@policlinico.mi.it
authors.forename: Marcella
authors.initials: M
authors.lastname: Longo
authors.forename: Anna
authors.initials: A
authors.lastname: Pavan
authors.forename: Matteo
authors.initials: M
authors.lastname: Patriarca
authors.forename: Laura
authors.initials: L
authors.lastname: Speccher
authors.forename: Paolo
authors.initials: P
authors.lastname: Grillo
authors.forename: Valter
authors.initials: V
authors.lastname: Monzani
authors.forename: Fernando
authors.initials: F
authors.lastname: Porro
authors.forename: Paola
authors.initials: P
authors.lastname: Bosco
authors.forename: Onorina
authors.initials: O
authors.lastname: Passeri
authors.forename: Luigi
authors.initials: L
authors.lastname: Macchi
mesh_terms: D019090:Case Management / Q000458:organization & administration*; D003266:Continuity of Patient Care / Q000458:organization & administration; D003953:Diagnosis-Related Groups; D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000706:statistics & numerical data; D006300:Health Services Misuse / Q000517:prevention & control; D006786:Hospitals, Urban / Q000458:organization & administration; D006801:Humans; D007558:Italy; D008962:Models, Theoretical; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration*; D010865:Pilot Projects; D012189:Retrospective Studies; D017748:Time Management; D014218:Triage / Q000458:organization & administration