title: Quality indicators in laboratory medicine: a fundamental tool for quality and patient safety.
abstract: OBJECTIVE
  The identification of reliable quality indicators (QIs) is a crucial step in enabling users to quantify the quality of laboratory services. The current lack of attention to extra-laboratory factors is in stark contrast with the body of evidence pointing to the multitude of errors that continue to occur in the pre- and post-analytical phases.
  
  
  METHODS
  Different QIs and terminologies are currently used and, therefore, there is the need to harmonize proposed QIs.
  
  
  RESULTS
  A model of quality indicators (MQI) has been consensually developed by a group of clinical laboratories according to a project launched by a working group of the International Federation of Clinical Chemistry and Laboratory Medicine (IFCC). The model includes 57 QIs related to key processes (35 pre-, 7 intra- and 15 post-analytical phases) and 3 to support processes.
  
  
  CONCLUSIONS
  The developed MQI and the data collected provide evidence of the feasibility of the project to harmonize currently available QIs, but further efforts should be done to involve more clinical laboratories and to collect a more consistent amount of data.
authors.affiliation: Department of Laboratory Medicine, University-Hospital, Padova, Italy. mario.plebani@unipd.it
authors.forename: Mario
authors.initials: M
authors.lastname: Plebani
authors.forename: Laura
authors.initials: L
authors.lastname: Sciacovelli
authors.forename: Mariela
authors.initials: M
authors.lastname: Marinova
authors.forename: Jessica
authors.initials: J
authors.lastname: Marcuccitti
authors.forename: Maria Laura
authors.initials: ML
authors.lastname: Chiozza
mesh_terms: D006801:Humans; D007753:Laboratories / Q000592:standards*; D019300:Medical Errors; D061214:Patient Safety / Q000592:standards*; D019984:Quality Indicators, Health Care / Q000592:standards*