title: Are GP patients' needs being met? Unfulfilled information needs among native-Dutch and Turkish-Dutch patients.
abstract: OBJECTIVE
  This study aims to assess unfulfilled information needs of native-Dutch and Turkish-Dutch general practitioner (GP) patients in the Netherlands. In addition, the relation between perceived and recorded information provision by GPs is studied.
  
  
  METHODS
  Unfulfilled information needs of native-Dutch (N=117) and Turkish-Dutch patients (N=74) were assessed through pre- and post-consultation questionnaires. Audiotapes of GP consultations were made to code GPs' information provision.
  
  
  RESULTS
  Turkish-Dutch patients experience more unfulfilled information needs than native-Dutch patients, in particular those who identify equally with Dutch and Turkish culture. Overall, perceived information provision is hardly related to recorded information provision.
  
  
  CONCLUSIONS
  GPs insufficiently provide Turkish-Dutch patients and, to a lesser extent, native-Dutch patients as well, the information they need.
  
  
  CONCLUSIONS
  GPs should be trained in giving adequate, tailored information to patients with various ethnic and cultural backgrounds.
authors.affiliation: Amsterdam School of Communication Research ASCoR, University of Amsterdam, Amsterdam, The Netherlands. s.schinkel1@uva.nl
authors.forename: Sanne
authors.initials: S
authors.lastname: Schinkel
authors.forename: Barbara C
authors.initials: BC
authors.lastname: Schouten
authors.forename: Julia C M
authors.initials: JC
authors.lastname: van Weert
mesh_terms: D000069:Acculturation; D000328:Adult; D000368:Aged; D003466:Cultural Characteristics; D054521:Cultural Competency; D003695:Delivery of Health Care / Q000208:ethnology; D005260:Female; D058006:General Practice / Q000458:organization & administration*; D058005:General Practitioners / Q000523:psychology*; D019538:Health Care Surveys; D006301:Health Services Needs and Demand; D006801:Humans; D058980:Information Literacy; D008297:Male; D008875:Middle Aged; D020380:Needs Assessment; D009426:Netherlands; D010361:Patients / Q000523:psychology*; D010465:Perception; D010817:Physician-Patient Relations; D012017:Referral and Consultation / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires; D013637:Tape Recording; D014421:Turkey / Q000208:ethnology; D055815:Young Adult