title: Patient Reported Experience Measures (PREMs) in chronic heart failure.
abstract: BACKGROUND
  Patient Reported Experience Measures (PREMs) is an essential tool for assessing the quality of chronic disease management. The optimal method for delivering a PREMs survey however is unknown. This study reports two methods for assessing PREMs in patients with chronic heart failure (CHF).
  
  
  METHODS
  A bespoke online and postal survey delivered to community-based CHF patients in Scotland.
  
  
  RESULTS
  A total of 121 patients (73 postal and 48 online) completed the survey. The online cohort were younger, had less contact with a CHF nurse, were more likely to see a CHF doctor and seemed less satisfied with the quality of clinical services. The postal cohort returned fewer negative comments (20 [27.4%] vs 28 [58.3%]; p<0.0001). Several recurring themes were identified.
  
  
  CONCLUSIONS
  There are differences in participation rates and responses between postal and online surveys; the accuracy of the feedback gathered using these methods is therefore difficult to determine. Clinicians should consider offering a range of options to enable patients to reflect and 'voice' their opinions regarding clinical services.
authors.affiliation: University of Aberdeen, School of Medicine and Dentistry, UK.
authors.forename: E
authors.initials: E
authors.lastname: Lagha
authors.forename: A
authors.initials: A
authors.lastname: Noble
authors.forename: A
authors.initials: A
authors.lastname: Smith
authors.forename: M A
authors.initials: MA
authors.lastname: Denvir
authors.forename: S J
authors.initials: SJ
authors.lastname: Leslie
mesh_terms: D000367:Age Factors; D000368:Aged; D000369:Aged, 80 and over; D002908:Chronic Disease; D003153:Community Health Services / Q000592:standards*; D019468:Disease Management; D005260:Female; D019538:Health Care Surveys / Q000379:methods*; D006297:Health Services Accessibility; D006333:Heart Failure / Q000451:nursing / Q000628:therapy*; D006801:Humans; D020407:Internet; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012606:Scotland