title: Building and testing a patient-centric electronic bedside communication center.
abstract: In this article, the authors describe the development and pilot testing of an electronic bedside communication center (eBCC) prototype to improve access to health information for hospitalized adults and their family caregivers. Focus groups were used to identify improvements for the initial eBCC prototype developed by the research team. Face-to-face bedside interviews and questions were presented while patients used the eBCC for usability testing to drive further development. Qualitative methods within an iterative, participatory approach supported the development of an eBCC prototype that was considered both easy to use and helpful for accessing tailored patient information during an inpatient hospitalization to receive acute care.
authors.affiliation: Harvard Medical School, MA, USA. pdykes@partners.org
authors.forename: Patricia C
authors.initials: PC
authors.lastname: Dykes
authors.forename: Diane L
authors.initials: DL
authors.lastname: Carroll
authors.forename: Ann C
authors.initials: AC
authors.lastname: Hurley
authors.forename: Angela
authors.initials: A
authors.lastname: Benoit
authors.forename: Frank
authors.initials: F
authors.lastname: Chang
authors.forename: Rachel
authors.initials: R
authors.lastname: Pozzar
authors.forename: Christine A
authors.initials: CA
authors.lastname: Caligtan
mesh_terms: D022126:Access to Information; D010865:Pilot Projects; D019095:Point-of-Care Systems; D012984:Software