title: [Distribution of patients' complaints presented to the law court of the Israel Dental Association according to themes, dental area profession and the results].
abstract: The purpose of this study was to review the distribution of patients' complains presented to the law court of the Israel Dental Association in Tel Aviv district, according to their topics, dental areas and results. 260 complaint cases filed between 2000 and July 2008 were reviewed. only 186 cases, to which an arbitration proceeding conducted full appeal only, were taken into account . Dentists, who encountered many complaints, were classified according to their country of graduation, as specialists or general dentists. The complaints were classified according to their specific dental field, year of complaint, to the number of arbitrations each year, to the number of appeals each year, to the entity who submitted the appeal, to the difference between the verdict in the District compared to the national ruling, to the distribution of complaints by gender and to the frequency of complaints by anonymous doctors. The distribution of complaints in accordance with topics was as follows: 30% in oral rehabilitation 13.5% in Dental prosthesis, 12.4% in implants, in endodontics 5.3%, 3.7% in maxillofacial surgery, 3.2% on ethics, 2.7% in orthodontics, 1.1% in periodontology 0.5 % in pedodontics and 28% in combined dental domains. 92.5% of complaints filed against dentists who were not experts. 7.5% of the complaints were filed against s specialists. Specialists in the field of oral rehabilitation encountered the largest number of complaints, i.c. 30%. Approximately 35.2% of complaints filed against dentists who have completed their studies in Eastern European countries and 24.9% against the Israeli graduates. 63% of referrals to the Court from Tel Aviv district for which a full arbitration procedure / appeals were presented by women whereas only 37% were presented by men. An analysis of the findings in the difference between the verdicts in the District compared to the national ruling it showed a tendency to aggravation of punishment. (P = 0.003) The Greatest number of appeals was filed in 2001, mostly by patients. In 2004, the greatest number of appeals were filed mostly by dentists. Most appeals have been filed over the years by patients. Against a small number of doctors several complaints were filed. The majority of complaints that were filed in a specific period against one doctor was 6.
authors.affiliation: Dept. of Oral Pathology and Oral Medicine, Maurice and Gabriela Goldshleger School of Dental Medicine, Tel Aviv University, Tel aviv, Israel.
authors.forename: E
authors.initials: E
authors.lastname: Halperin
authors.forename: I
authors.initials: I
authors.lastname: Kaffe
authors.forename: M
authors.initials: M
authors.lastname: Gordon
mesh_terms: D003813:Dentistry / Q000592:standards / Q000706:statistics & numerical data*; D005260:Female; D005792:General Practice, Dental / Q000331:legislation & jurisprudence / Q000592:standards / Q000706:statistics & numerical data*; D006801:Humans; D007557:Israel; D007879:Legislation, Dental / Q000706:statistics & numerical data; D008297:Male; D012953:Societies, Dental; D013039:Specialties, Dental / Q000706:statistics & numerical data