title: Testing the prospective evaluation of a new healthcare system.
abstract: Research into health ICT adoption suggests that the failure to understand the clinical workplace has been a major contributing factor to the failure of many computer-based clinical systems. We suggest that clinicians and administrators need methods for envisioning future use when adopting new ICT. This paper presents and evaluates a six-stage "prospective evaluation" model that clinicians can use when assessing the impact of a new electronic patient information system on a Specialist Outpatients Department (SOPD). The prospective evaluation model encompasses normative, descriptive, formative and projective approaches. We show that this combination helped health informaticians to make reasonably accurate predictions for technology adoption at the SOPD. We suggest some refinements, however, to improve the scope and accuracy of predictions.
authors.affiliation: National ICT Australia, Brisbane, Queensland, Australia.
authors.forename: Birgit
authors.initials: B
authors.lastname: Planitz
authors.forename: Penelope
authors.initials: P
authors.lastname: Sanderson
authors.forename: Clinton
authors.initials: C
authors.lastname: Freeman
authors.forename: Tania
authors.initials: T
authors.lastname: Xiao
authors.forename: Adi
authors.initials: A
authors.lastname: Botea
authors.forename: Cristina Beltran
authors.initials: CB
authors.lastname: Orihuela
mesh_terms: D001292:Attitude to Computers; D005069:Evaluation Studies as Topic; D005544:Forecasting; D006739:Hospital Administration; D006801:Humans; D008490:Medical Informatics; D016347:Medical Records Systems, Computerized; D017146:Models, Organizational; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration*; D011446:Prospective Studies; D012984:Software; D014187:Transportation of Patients; D057188:Workflow