title: The 15 steps challenge: a toolkit for good care.
abstract: An initiative to improve ward efficiency brought about the 15 Steps Challenge, which analyses the care provided from the patient's perspective. This toolkit has now been harnessed to offer senior staff evidence of how well their healthcare setting is adhering to Care Quality Commission standards and is aligned with other local and national initiatives that are aimed at improving the patient experience.
authors.affiliation: NHS Institute for Innovation and Improvement. productivecare@institute.nhs.uk
authors.forename: Lynn
authors.initials: L
authors.lastname: Callard
authors.forename: Alice
authors.initials: A
authors.lastname: Williams
mesh_terms: D004739:England; D006801:Humans; D020380:Needs Assessment; D019982:Organizational Case Studies; D010358:Patient Participation; D058996:Quality Improvement; D019984:Quality Indicators, Health Care; D013222:State Medicine