title: [Relationship health care professional-patient from personalistic perspective. To know how to communicate is like ethical imperative].
abstract: The ability to communicate with patients is part of health care practice and contributes to the humanization of such care and to the objectives. With basic coaching tools and personalized attention, the life of the patient can be transformed from the first moments of intervention.  Beyond words, patient, in all their multidimensionality, need to be comforted and fell that they are being taken care of. The health care professionals transmits information verbally and non-verbally. ″Positive″ consultations are described as warm, friendly, firm and reassuring, and there exists an emphatic response to the cognitive and emotional concerns of the patient. The opposite approach involves the assumption of roles and a lack of empathy (paternalism, servility, authoritarianism, laissez-faire, etc.).  The ability to communicate is an ethical need in health care training. A personalized perspective, open to transcendence, is especially suitable in the health field, where communication must take into account the complex reality that the patient is living.
authors: Servicio de Farmacia, Hospital Arnau de Vilanova, Calle de San Clemente, 12. 46015 Valencia. montaner_mar@gva.es
authors: M Carmen
authors: MC
authors: Montaner Abasolo
authors: Enrique
authors: E
authors: Soler Company
mesh_terms: D003142:Communication; D004645:Empathy; D006801:Humans; D028723:Personhood; D011369:Professional-Patient Relations / Q000941:ethics*