title: Can incident reporting improve safety? Healthcare practitioners' views of the effectiveness of incident reporting.
abstract: OBJECTIVE
  Recent critiques of incident reporting suggest that its role in managing safety has been over emphasized. The objective of this study was to examine the perceived effectiveness of incident reporting in improving safety in mental health and acute hospital settings by asking staff about their perceptions and experiences.
  
  
  METHODS
  Qualitative research design using documentary analysis and semi-structured interviews.
  
  
  METHODS
  Two large teaching hospitals in London; one providing acute and the other mental healthcare.
  
  
  METHODS
  Sixty-two healthcare practitioners with experience of reporting and analysing incidents.
  
  
  RESULTS
  Incident reporting was perceived as having a positive effect on safety, not only by leading to changes in care processes but also by changing staff attitudes and knowledge. Staff discussed examples of both instrumental and conceptual uses of the knowledge generated by incident reports. There are difficulties in using incident reports to improve safety in healthcare at all stages of the incident reporting process. Differences in the risks encountered and the organizational systems developed in the two hospitals to review reported incidents could be linked to the differences we found in attitudes to incident reporting between the two hospitals.
  
  
  CONCLUSIONS
  Incident reporting can be a powerful tool for developing and maintaining an awareness of risks in healthcare practice. Using incident reports to improve care is challenging and the study highlighted the complexities involved and the difficulties faced by staff in learning from incident data.
authors: Florence Nightingale School of Nursing and Midwifery, King's College London, London, UK. janet.anderson@kcl.ac.uk
authors: Janet E
authors: JE
authors: Anderson
authors: Naonori
authors: N
authors: Kodate
authors: Rhiannon
authors: R
authors: Walters
authors: Anneliese
authors: A
authors: Dodds
mesh_terms: D001291:Attitude of Health Personnel; D006784:Hospitals, Teaching; D006801:Humans; D008131:London; D019221:Mandatory Reporting; D008505:Medical Staff, Hospital / Q000523:psychology*; D061214:Patient Safety; D036301:Qualitative Research; D058996:Quality Improvement; D012308:Risk Management