title: Managing expectations: "what do you mean?".
abstract: Sometimes the outcomes or results that patients or colleagues expect are unrealistic. Pharmacists must know how to manage expectations and tailor information specifically to those who need it. Managing expectations means communicating so that all involved have a clear understanding of what to expect-and when to expect it. It also requires keeping communications open. Key points for success include initiating an open dialogue, making the process collaborative, promising only what can realistically be delivered, and documenting plans in clear ways.
authors: University of Connecticut School of Pharmacy, Storrs, Connecticut Arlington, Virginia, USA.
authors: Jeannette Y
authors: JY
authors: Wick
mesh_terms: D003142:Communication; D003376:Counseling; D006801:Humans; D010595:Pharmacists