title: Enhancing the primary care team to provide redesigned care: the roles of practice facilitators and care managers.
abstract: Efforts to redesign primary care require multiple supports. Two potential members of the primary care team-practice facilitator and care manager-can play important but distinct roles in redesigning and improving care delivery. Facilitators, also known as quality improvement coaches, assist practices with coordinating their quality improvement activities and help build capacity for those activities-reflecting a systems-level approach to improving quality, safety, and implementation of evidence-based practices. Care managers provide direct patient care by coordinating care and helping patients navigate the system, improving access for patients, and communicating across the care team. These complementary roles aim to help primary care practices deliver coordinated, accessible, comprehensive, and patient-centered care.
authors: Mathematica Policy Research, Princeton, Washington, DC 20002, USA. etaylor@mathematica-mpr.com
authors: Erin Fries
authors: EF
authors: Taylor
authors: Rachel M
authors: RM
authors: Machta
authors: David S
authors: DS
authors: Meyers
authors: Janice
authors: J
authors: Genevro
authors: Deborah N
authors: DN
authors: Peikes
mesh_terms: D019090:Case Management / Q000458:organization & administration*; D003266:Continuity of Patient Care / Q000458:organization & administration; D018166:Health Care Reform / Q000458:organization & administration*; D006801:Humans; D010348:Patient Care Team / Q000458:organization & administration*; D011320:Primary Health Care / Q000458:organization & administration*; D024382:Professional Role; D058996:Quality Improvement / Q000458:organization & administration*; D014481:United States