title: Culture change improves ED throughput.
abstract: Following a revamp of emergency department procedures, wait time for patients to see a provider dropped to 20 minutes and patients are typically triaged into a bed in three to four minutes at Bronson Methodist Hospital in Kalamazoo, MI. A dedicated team of providers is responsible for a particular set of beds and specific kinds of patients. A triage nurse evaluates patients and assigns them to a team. Case managers work with physicians on medical necessity 24-7.
mesh_terms: D019090:Case Management; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D016519:Hospitals, Religious; D006801:Humans; D008824:Michigan; D019982:Organizational Case Studies; D015279:Organizational Culture; D024382:Professional Role