A prenotification letter increased initial response, whereas sender did not affect response rates.
OBJECTIVE
To find ways to improve response rates of medical and health surveys. We investigated whether a prenotification letter instead of a second reminder and varying senders of the questionnaires would affect response rates.


METHODS
We present the results of two studies. In the first study, four groups were compared that either received a prenotification letter (group 1 and 2) or a second reminder letter (group 3 and 4); received the questionnaire from either a research institute (group 1 and 3) or a health insurance company (HIC; group 2 and 4). In the second study, we compared two groups that received the questionnaire sent by either a HIC or a hospital. Response rates, response speed, respondent characteristics, item nonresponse, and mean scores on quality aspects and global ratings were compared.


RESULTS
Response rates did not differ significantly between groups. Prenotification groups returned their questionnaires faster. No other significant differences were found for response speed, respondent characteristics, item nonresponse, or mean scores.


CONCLUSIONS
A prenotification letter does only increase initial response speed and does not increase total response rates. A prenotification letter should be considered when quick response is desirable. Varying senders had no effect on response rates.
Patient Centered Care, Netherlands Institute for Health Services Research, PO Box 1568, 3500 BN Utrecht, The Netherlands. l.koopman@nivel.nl
Laura
L
Koopman
Lea C G
LC
Donselaar
Jany J
JJ
Rademakers
Michelle
M
Hendriks
D000293:Adolescent; D000328:Adult; D000368:Aged; D015709:Correspondence as Topic; D004522:Educational Status; D005260:Female; D006304:Health Status; D006306:Health Surveys / Q000379:methods*; D006801:Humans; D008297:Male; D008875:Middle Aged; D017010:Reminder Systems; D018401:Sample Size; D011795:Surveys and Questionnaires; D013997:Time Factors; D055815:Young Adult