title: The six elements of customer service: Achieving a sustained, organizationwide commitment to excellence improves customer and employee satisfaction.
authors: Gail Scott & Associates, Meadowbrook, PA, USA. gscott@gailscottassociates.com
authors: Gail
authors: G
authors: Scott
mesh_terms: D003258:Consumer Behavior; D058016:Health Facility Administration; D007588:Job Satisfaction; D015279:Organizational Culture; D014481:United States