title: [Assessing employees' perceptions of risk factors for job stress using context-specific methods: the case of call-center workers].
abstract: The Italian Advisory Committee on work-related stress has outlined a step-by-step approach which considerably limits workers' participation in the first phases of the assessment procedure. Albeit cost-effective, such approach neglects the relevance of employees' perception in correctly identifying likely risk factors for job stress. Results of the present study, considering call center workers, points to the need of adopting subjective instruments for job stress assessment that are context-specific, whereas using generic job stress models only (such as Job Demand-Control and Effort Reward/Imbalance) may not permit the identfication of risk factors that are peculiar to the work settings under investigation.
authors: Dipartimento di Medicina del Lavoro Clinica del Lavoro L. Devoto, Università degli Studi di Milano, Italy. paul.conway@unimi.it
authors: Paul Maurice
authors: PM
authors: Conway
authors: Tatiana
authors: T
authors: Aquilina
authors: Paolo
authors: P
authors: Campanini
authors: Donatella
authors: D
authors: Camerino
authors: Silvia
authors: S
authors: Punzi
authors: Giuseppe Paolo
authors: GP
authors: Fichera
authors: Laura
authors: L
authors: Francioli
authors: Luca
authors: L
authors: Neri
authors: Giovanni
authors: G
authors: Costa
mesh_terms: D000328:Adult; D001294:Attitude to Health; D003430:Cross-Sectional Studies; D005260:Female; D015277:Hotlines; D006801:Humans; D008297:Male; D009784:Occupational Diseases / Q000209:etiology; D012307:Risk Factors; D013315:Stress, Psychological / Q000209:etiology