title: Telephone follow-up for the management of thyrotoxicosis: a patient satisfaction survey.
abstract: We conducted a postal survey to assess patient satisfaction with our use of telephone follow-up for the management of thyrotoxicosis. Patients were asked to answer nine questions using the five-point Likert scale. They could also make comments and suggestions for improvement. Over a 17-month period, 135 patients with thyrotoxicosis were followed up by telephone (32 males and 103 females, aged 17-85 years). Eighty-two completed questionnaires were returned (61% response rate). More than 90% of responders strongly agreed or agreed that they were comfortable with telephone follow-up, that it saved them time, that it met their needs and that they would use the telephone follow-up service again. Twelve percent of responders felt that telephone follow-up was not as good as conventional face-to-face consultation. The survey shows that the use of telephone follow-up for the management of thyrotoxicosis is acceptable to most patients, as long as it is mixed with face-to-face consultations.
authors: Department of Diabetes and Endocrinology, Peterborough City Hospital, Bretton Gate, Peterborough PE3 9GZ, UK.
authors: Charlotte
authors: C
authors: Davies
authors: Prashanth
authors: P
authors: Vas
authors: Samson O
authors: SO
authors: Oyibo
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D006306:Health Surveys; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D019114:Remote Consultation / Q000379:methods* / Q000592:standards; D011795:Surveys and Questionnaires; D013689:Telephone; D013971:Thyrotoxicosis / Q000175:diagnosis / Q000628:therapy; D055815:Young Adult