title: Health systems supports for community case management of childhood illness: lessons from an assessment of early implementation in Malawi.
abstract: BACKGROUND
  National community-based health worker (CBHW) programs often face challenges in ensuring that these remote workers are adequately trained, equipped and supervised. As governments increasingly deploy CBHWs to improve access to primary health care, there is an urgent need to assess how well health systems are supporting CBHWs to provide high quality care.
  
  
  METHODS
  This paper presents the results of a mixed-methods assessment of selected health systems supports (supervision, drug supply, and job aids) for a national community case management (CCM) program for childhood illness in Malawi during the first year of implementation. We collected data on the types and levels of drug supply and supervision through a cross-sectional survey of a random sample of Health Surveillance Assistants (HSAs) providing CCM services in six districts. We then conducted in-depth interviews and focus group discussions with program managers and HSAs, respectively, to gain an understanding of the barriers and facilitating factors for delivering health systems supports for CCM.
  
  
  RESULTS
  Although the CCM training and job aid were well received by stakeholders, HSAs who participated in the first CCM training sessions often waited up to 4 months before receiving their initial supply of drugs and first supervision visits. One year after training began, 69% of HSAs had all essential CCM drugs in stock and only 38% of HSAs reported a CCM supervision visit in the 3 months prior to the survey. Results of the qualitative assessment indicated that drug supply was constrained by travel distance and stock outs at health facilities, and that the initial supervision system relied on clinicians who were able to spend only limited time away from clinical duties. Proactive district managers trained and enrolled HSAs' routine supervisors to provide CCM supervision.
  
  
  CONCLUSIONS
  Malawi's CCM program is promising, but health systems supports must be improved to ensure consistent coverage and quality. Mixed-methods implementation research provided the Ministry of Health with actionable feedback that it is using to adapt program policies and improve performance.
authors: Jennifer A
authors: JA
authors: Callaghan-Koru
authors: Kate
authors: K
authors: Gilroy
authors: Adnan A
authors: AA
authors: Hyder
authors: Asha
authors: A
authors: George
authors: Humphreys
authors: H
authors: Nsona
authors: Angella
authors: A
authors: Mtimuni
authors: Bernie
authors: B
authors: Zakeyo
authors: Josiah
authors: J
authors: Mayani
authors: Cristina V
authors: CV
authors: Cardemil
authors: Jennifer
authors: J
authors: Bryce
mesh_terms: D019090:Case Management / Q000458:organization & administration; D002648:Child; D003153:Community Health Services / Q000379:methods / Q000458:organization & administration / Q000592:standards; D003150:Community Health Workers / Q000193:education / Q000458:organization & administration / Q000592:standards; D003430:Cross-Sectional Studies; D017144:Focus Groups; D006801:Humans; D007407:Interviews as Topic; D008295:Malawi; D011785:Quality Assurance, Health Care / Q000379:methods
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