title: Long-term effect of communication training on the relationship between physicians' self-efficacy and performance.
abstract: OBJECTIVE
  To examine the long term impact of a communication skills intervention on physicians' communication self-efficacy and the relationship between reported self-efficacy and actual performance.
  
  
  METHODS
  62 hospital physicians were exposed to a 20-h communication skills course according to the Four Habits patient-centered approach in a crossover randomized trial. Encounters with real patients before and after the intervention (mean 154 days) were videotaped, for evaluation of performance using the four habits coding scheme. Participants completed a questionnaire about communication skills self-efficacy before the course, immediately after the course, and at 3 years follow-up. Change in self-efficacy and the correlations between performance and self-efficacy at baseline and follow-up were assessed.
  
  
  RESULTS
  Communication skills self-efficacy was not correlated to performance at baseline (r=-0.16; p=0.22). The association changed significantly (p=0.01) and was positive at follow-up (r=0.336, p=0.042). The self-efficacy increased significantly (effect size d=0.27). High performance after the course and low self-efficacy before the course were associated with larger increase in communication skills self-efficacy.
  
  
  CONCLUSIONS
  A communication skills course led to improved communication skills self-efficacy more than 3 years later, and introduced a positive association between communication skills self-efficacy and performance not present at baseline.
  
  
  CONCLUSIONS
  Communication skills training enhances physicians' insight in own performance.
authors: Institute of Clinical Medicine, Campus Ahus, University of Oslo, Oslo, Norway. pal.gulbrandsen@medisin.uio.no
authors: Pål
authors: P
authors: Gulbrandsen
authors: Bård Fossli
authors: BF
authors: Jensen
authors: Arnstein
authors: A
authors: Finset
authors: Danielle
authors: D
authors: Blanch-Hartigan
mesh_terms: D000328:Adult; D003142:Communication; D018592:Cross-Over Studies; D005260:Female; D006801:Humans; D008297:Male; D010819:Physician's Role; D010817:Physician-Patient Relations; D010820:Physicians / Q000523:psychology*; D020377:Self Efficacy