title: From NHS Choices to the integrated customer service platform.
abstract: In 2013 the NHS Commissioning Board launches its new integrated customer service platform. The new service utilises the full range of channels (web, telephone, apps etc) to provide access to information to support transparency, participation and transactions. Digital health services have proven benefits in informed choice, shared decision making and patient participation.
authors: Bob
authors: B
authors: Gann
authors: Maria J
authors: MJ
authors: Grant
mesh_terms: D063025:Health Information Management / Q000458:organization & administration; D006801:Humans; D007255:Information Services / Q000458:organization & administration*; D010353:Patient Education as Topic / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom