title: Providing social support in a persuasive context: forms of social support reported by organ procurement coordinators.
abstract: Eighty-five organ procurement coordinators (OPCs) completed face-to-face interviews designed to elicit the emotional and instrumental social support strategies communicated to potential donor families throughout the request for deceased organ donation. OPCs identified six forms of emotional support and eight forms of instrumental support, with greater reported use of instrumental support strategies. In terms of instrumental support, OPCs most frequently ensured in-hospital comfort (61.2%) or met the nutritional needs of family members (51.8%). With respect to emotional support, OPCs most often expressed sympathy (31.8%) to families and provided support in the form of physical contact (27.1%) with family members. Identifying the forms of social support used by OPCs is a first step toward understanding the strategies that are more (or less) effective in achieving persuasive and support goals.
authors: a Department of Communication , University at Buffalo-The State University of New York.
authors: Ashley E
authors: AE
authors: Anker
authors: Jessica E
authors: JE
authors: Akey
authors: Thomas Hugh
authors: TH
authors: Feeley
mesh_terms: D004644:Emotions; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D010565:Persuasive Communication; D011368:Professional-Family Relations; D012944:Social Support; D020458:Third-Party Consent / Q000706:statistics & numerical data*; D014019:Tissue Donors; D009927:Tissue and Organ Procurement / Q000379:methods*; D014481:United States