title: [2011 Shanghai customer satisfaction report of DSA/X-ray equipment's after-service].
abstract: To improve the manufacturer's medical equipment after-sale service, the fifth Shanghai zone customer satisfaction survey was launched by the end of 2011. The DSA/X-ray equipment was setup as an independent category for the first time. From the survey we can show that the DSA/X-ray equipment's CSI is higher than last year, the customer satisfaction scores of preventive maintenance and service contract are lower than others, and CSI of local brand is lower than imported brand.
authors: Medical Equipment Dept., Shanghai 6th People's Hospital Affiliated to Shanghai Jiao Tong University, Shanghai 200233. libin2001@hotmail.com
authors: Bin
authors: B
authors: Li
authors: Jianguo
authors: J
authors: Qian
authors: Shaoping
authors: S
authors: Cao
authors: Yunxin
authors: Y
authors: Zheng
authors: Zitian
authors: Z
authors: Xu
authors: Lijun
authors: L
authors: Wang
mesh_terms: D003258:Consumer Behavior; D011358:Product Surveillance, Postmarketing / Q000706:statistics & numerical data*; D011786:Quality Control; D011859:Radiography / Q000295:instrumentation / Q000592:standards*