title: [Improvement of the outpatient clinics after the implementation of an automated robot for delivery].
abstract: OBJECTIVE
  To discover the improvements in logistics, management and satisfaction of the patients after the implantation of a robot of dispensation (RAD) in the external consultations of Pharmacy.
  
  
  METHODS
  Pre-post design: implantation of RAD. The study was conducted on a third level hospital. A new circuit of drugs was designed due to a change of location of the external consultations. Modifications on the pharmacy pro grams were implemented for the integration with RAD. The immobilized stock was measured, difference among the real-virtual existences for anti-retroviral drugs; measured as a per centage of the total and the index of rotation of the stock. Satisfaction surveys of 2007-2011 were compared after the realization of the different changes in the consultations.
  
  
  RESULTS
  The circuit of drugs as well as the computer changes made were efficient for the maintenance of the stock of drugs. The immobilized stock decreased 2.209.935,77€ during the pe riod of the study. The index of rotation decreased from 1.87 to 0.79. The robot has reduced the waiting to less than 10 minutes in 90% with regard to the previous surveys.
  
  
  CONCLUSIONS
  The incorporation of RAD in the consultations has meant improvements in the logistic, in the management and in.
authors: C
authors: C
authors: García Collado
authors: A
authors: A
authors: Madrid Paredes
authors: A
authors: A
authors: Jiménez Morales
authors: M Á
authors: MÁ
authors: Calleja Hernández
mesh_terms: D004864:Equipment and Supplies; D006801:Humans; D008510:Medication Systems, Hospital; D009934:Organization and Administration; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration*; D010607:Pharmacy Service, Hospital / Q000458:organization & administration*; D012371:Robotics