title: Patient experience. Telling tales could cut complaints.
authors: Both Sides NOW.
authors: Ian
authors: I
authors: McDowell
mesh_terms: D000739:Anecdotes as Topic; D006779:Hospitals, Public; D006801:Humans; D017060:Patient Satisfaction / Q000191:economics; D011787:Quality of Health Care; D013222:State Medicine; D006113:United Kingdom