title: Reframing communication with physicians as sensemaking: moving the conversation along.
abstract: Poor communication between physicians and nurses is one of the most common causes of adverse events for hospitalized patients and a major root cause of sentinel events. Physician and nurse perspectives on what constitutes good communication differ. This article describes sensemaking as a cognitive process that builds consensus by getting nurses and physicians to answer these questions: What is happening here? What should we do about it? Sensemaking goes beyond communication, requiring that diverse opinions are brought to bear on a situation framed by salient cues.
authors.affiliation: Division of Nursing Business and Health Systems, University of Michigan School of Nursing, Ann Arbor, MI 48109, USA. mmanojlo@umich.edu
authors.forename: Milisa
authors.initials: M
authors.lastname: Manojlovich
mesh_terms: D001291:Attitude of Health Personnel; D003144:Communication Barriers; D003299:Cooperative Behavior; D003463:Cues; D003657:Decision Making; D006801:Humans; D033183:Interdisciplinary Communication; D007400:Interprofessional Relations; D009730:Nursing Assessment; D010347:Patient Care Planning / Q000458:organization & administration; D010348:Patient Care Team / Q000458:organization & administration; D019555:Physician-Nurse Relations; D012649:Self Concept; D017749:Total Quality Management