title: Examining selected patient outcomes and staff satisfaction in a primary care clinic at a military treatment facility after implementation of the patient-centered medical home.
abstract: BACKGROUND
  The patient-centered medical home (PCMH) model is a holistic multidisciplinary approach to providing care in the primary care setting. Provider-led teams engage the patient and family in their own health care plan. It is linked to improve continuity of care and enhance access.
  
  
  OBJECTIVE
  This article describes comparison outcomes in access to care, emergency department (ED) utilization, and population health management 2 fiscal years before and after implementation of the PCMH. Staff satisfaction was measured after implementation.
  
  
  METHODS
  A mixed study design approach was elected. De-identified aggregate data were mined from the Command's Business Report portal, from the pay-for-performance-based "Get to Goal" report, and through an anonymous voluntary questionnaire survey providing both qualitative and quantitative data interpretation.
  
  
  RESULTS
  Access to care increased by 7%, ED utilization decreased by 75.3%, and population health/healthcare effectiveness data and information set (HEDIS) measures improved overall. Seventy-five percent of the staff who volunteered to be surveyed was satisfied with the PCMH.
  
  
  CONCLUSIONS
  After 2 years of implementation, the PCMH was associated with improvement in access to care, reduction of ED visits, improvement in population health/HEDIS measures, and a high degree of staff satisfaction.
authors.affiliation: Naval Hospital Pensacola, 6000 West Highway 98, Pensacola, FL 32512 USA.
authors.forename: Assanatu I
authors.initials: AI
authors.lastname: Savage
authors.forename: Todd
authors.initials: T
authors.lastname: Lauby
authors.forename: Joseph F
authors.initials: JF
authors.lastname: Burkard
mesh_terms: D003266:Continuity of Patient Care / Q000458:organization & administration; D057225:Data Mining; D004636:Emergency Service, Hospital / Q000706:statistics & numerical data; D006297:Health Services Accessibility / Q000458:organization & administration; D006801:Humans; D008887:Military Medicine / Q000458:organization & administration* / Q000592:standards; D017063:Outcome Assessment, Health Care; D018802:Patient-Centered Care / Q000458:organization & administration / Q000592:standards; D014481:United States