title: The patient-centered medical home: a case study in transforming the military health system.
abstract: This case study describes the Military Health System's (MHS) patient-centered medical home (PCMH) initiative and how it is being delivered across the MHS by the Army, Navy, and Air Force. The MHS, an integrated delivery model that includes both military treatment facilities and civilian providers and health care institutions, is transforming its primary care platforms from the traditional acute, episodic system to the PCMH model of care to maximize patient experience, satisfaction, health care quality, and readiness and to control cost growth. Preliminary performance measures are analyzed to assess the impact of PCMH implementation on the core primary care processes of the MHS. This study also discusses lessons learned and recommendations for improving health care performance through the PCMH care model.
authors.affiliation: Office of the Assistant Secretary of Defense (Health Affairs), 7700 Arlington Boulevard, Falls Church, VA 22042, USA.
authors.forename: Ronald P
authors.initials: RP
authors.lastname: Hudak
authors.forename: Regina
authors.initials: R
authors.lastname: Julian
authors.forename: John
authors.initials: J
authors.lastname: Kugler
authors.forename: Kevin
authors.initials: K
authors.lastname: Dorrance
authors.forename: Sean
authors.initials: S
authors.lastname: Lynch
authors.forename: Michael
authors.initials: M
authors.lastname: Dinneen
authors.forename: Paula
authors.initials: P
authors.lastname: Evans
authors.forename: Timothy
authors.initials: T
authors.lastname: Kosmatka
authors.forename: Maureen
authors.initials: M
authors.lastname: Padden
authors.forename: Mark
authors.initials: M
authors.lastname: Reeves
mesh_terms: D003266:Continuity of Patient Care / Q000458:organization & administration; D006297:Health Services Accessibility / Q000458:organization & administration; D006801:Humans; D008887:Military Medicine / Q000458:organization & administration*; D017146:Models, Organizational; D019982:Organizational Case Studies; D018802:Patient-Centered Care / Q000458:organization & administration*; D017064:Process Assessment, Health Care; D058996:Quality Improvement / Q000458:organization & administration; D014481:United States