title: Taking a new tack, MetroHealth System welcomes super-utilizers of the ED, equips them with care coordinators.
abstract: MetroHealth System in Cleveland, OH, has developed the Red Carpet Care program to address patients who keep coming back to the ED for care, often because they have complex needs that could be met better in other care settings. The program takes a welcoming approach toward these patients, and pairs them with care coordinators to help them better navigate the health care system. The program is just getting started, but it builds on earlier efforts at MetroHealth that have reduced ED utilization by 39% among super-utilizing patients. ED providers identify candidates for the Red Carpet Care program when they come to the ED for care. In consultation with a patient's care providers, program managers assemble care plans for program participants that can be quickly pulled up on the health system's electronic medical record system when these patients come to the ED for care. Nurse practitioners serve as contact persons for program participants to quickly link these individuals to needed resources.
mesh_terms: D003266:Continuity of Patient Care / Q000458:organization & administration*; D004636:Emergency Service, Hospital / Q000706:statistics & numerical data*; D006297:Health Services Accessibility; D006801:Humans; D017146:Models, Organizational; D009820:Ohio; D019982:Organizational Case Studies