title: Empowering patients: How mobile apps are influencing the future of health plan customer loyalty.
authors.affiliation: Kony Solutions.
authors.forename: Aygun
authors.initials: A
authors.lastname: Suleymanova
mesh_terms: D040421:Cell Phone; D034201:Computers, Handheld; D005544:Forecasting; D006801:Humans; D058991:Patient Protection and Affordable Care Act; D017060:Patient Satisfaction; D011209:Power, Psychological; D012984:Software; D014481:United States; D014584:User-Computer Interface