title: Effect of emotional dissonance on organizational citizenship behavior: testing the stressor-strain-outcome model.
abstract: In this study, the stressor-strain-outcome (SSO) model developed by Koeske and Koeske was adopted to examine the mediating effect of burnout between emotional dissonance and organizational citizenship behavior (OCB). The study involved 264 full-time Chinese school teachers (82 men, 16 women, and 22 individuals whose genders were not specified; mean age = 34.4 years and SD = 8.09 years). Correlation analysis showed that emotional dissonance is positively related to all three burnout dimensions (i.e., emotional exhaustion, depersonalization, and lack of personal accomplishment). Emotional dissonance is also negatively related to OCB toward individuals. Results from structural equation modeling support the SSO model, which states that emotional dissonance first leads to burnout and then to lower OCB. The limitations and implications to the school management, such as provision of emotional regulation training and strengthening of the social network system, were also discussed.
authors.affiliation: Lingnan University, Department of Sociology and Social Policy, 3/F Dorothy Wong Bldg., Tuen Mun, Hong Kong, 852 Hong Kong. cheungyuelok@gmail.com
authors.forename: Francis Yue-Lok
authors.initials: FY
authors.lastname: Cheung
authors.forename: Ray Yu-Hin
authors.initials: RY
authors.lastname: Cheung
mesh_terms: D000328:Adult; D002055:Burnout, Professional / Q000523:psychology*; D003073:Cognitive Dissonance; D004644:Emotions; D005178:Faculty; D005260:Female; D006723:Hong Kong; D006801:Humans; D007318:Inservice Training; D008297:Male; D008960:Models, Psychological; D016134:Organizational Policy; D010558:Personnel Loyalty; D012917:Social Adjustment; D012944:Social Support; D013315:Stress, Psychological / Q000150:complications; D011795:Surveys and Questionnaires