title: Impact of unit practice councils on culture and outcomes.
abstract: This article describes positive outcomes in culture, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, employee engagement, and clinical quality as a result of using shared governance, specifically unit practice councils (UPC) or staff councils, to implement Relationship-Based Care (RBC).
authors.affiliation: Creative Health Care Management, Chicago, Illinois, USA. swessel@chcm.com
authors.forename: Susan
authors.initials: S
authors.lastname: Wessel
mesh_terms: D006801:Humans; D007324:Institutional Management Teams / Q000458:organization & administration*; D009741:Nursing Staff, Hospital / Q000458:organization & administration; D019982:Organizational Case Studies; D015279:Organizational Culture; D018802:Patient-Centered Care / Q000458:organization & administration*; D016730:Program Development; D058996:Quality Improvement / Q000458:organization & administration*; D019984:Quality Indicators, Health Care; D014481:United States