title: Developing a patient-centered ISHAPED handoff with patient/family and parent advisory councils.
abstract: Our hospital system used Lean strategies to develop a new process for the change-of-shift bedside handoff titled ISHAPED (I = Introduce, S = Story, H = History, A = Assessment, P = Plan, E = Error Prevention, and D = Dialogue). Several teams collaborated with a Parent Advisory Council and a Patient/Family Advisory Council to design a study to explore patient perceptions of the handoff. The findings from the study along with recommendations from the councils were used to develop education modules on implementing patient-centered handoffs.
authors.affiliation: Inova, Falls Church, Virginia 22042, USA. maryann.friesen@inova.org
authors.forename: Mary Ann
authors.initials: MA
authors.lastname: Friesen
authors.forename: Anna
authors.initials: A
authors.lastname: Herbst
authors.forename: Jeanine Warisse
authors.initials: JW
authors.lastname: Turner
authors.forename: Karen Gabel
authors.initials: KG
authors.lastname: Speroni
authors.forename: James
authors.initials: J
authors.lastname: Robinson
mesh_terms: D026683:Advisory Committees / Q000458:organization & administration; D005190:Family; D006801:Humans; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D010290:Parents; D062209:Patient Handoff / Q000458:organization & administration*; D010358:Patient Participation; D018802:Patient-Centered Care / Q000379:methods / Q000458:organization & administration*