title: Hospital leaders create 'the culture of always'. Hospital leaders look at HCAHPS as a way to improve the patient-centered culture.
authors.forename: Gabriel
authors.initials: G
authors.lastname: Perna
mesh_terms: D006740:Hospital Administrators; D006801:Humans; D007857:Leadership; D015279:Organizational Culture; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D014481:United States