title: How to improve patient care by learning from mistakes.
abstract: Mistakes made in healthcare settings and the challenges to staff that arise from them can harm service users, consume time and money, and often receive bad publicity. However, by learning from these mistakes and meeting these challenges, practitioners can improve the quality of the care they provide. This article explores what is meant by mistakes and challenges in the context of health care. It suggests that front line managers are best placed to prevent and learn from mistakes, and thereby improve care for patients.
authors.affiliation: Great Western Ambulance Service NHS Trust. james.brady@gwas.nhs.uk
authors.forename: Mike
authors.initials: M
authors.lastname: Brady
mesh_terms: D003657:Decision Making; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control*; D015279:Organizational Culture; D058996:Quality Improvement; D012308:Risk Management / Q000458:organization & administration*