title: Let's talk conflict: using mediation in healthcare security disputes.
abstract: Healthcare security administrators face weekly, if not daily challenges and conflict. This article considers that security leaders must anticipate disputes in highly complex healthcare systems. When disputes cannot be resolved by organizational efforts, security administrators may be in a position to recommend or participate in mediation. Here the concept of mediation is introduced to healthcare security leaders as a viable means to resolve disputes with patients, visitors, and the community. This includes a description of the facilitative versus evaluative mediation processes, as well as pragmatic guidance when preparing for mediation.
authors.affiliation: Meriter Hospital, Madison, WI, USA.
authors.forename: Brad
authors.initials: B
authors.lastname: Armstrong
mesh_terms: D003159:Community-Institutional Relations; D034462:Dissent and Disputes; D058016:Health Facility Administration / Q000379:methods* / Q000592:standards; D006801:Humans; D007400:Interprofessional Relations; D017008:Negotiating / Q000379:methods*; D011369:Professional-Patient Relations; D017751:Safety Management / Q000379:methods* / Q000458:organization & administration; D012637:Security Measures