title: Three nursing interventions' impact on HCAHPS scores.
abstract: Staff on a 28-bed surgical unit in a suburban 461-bed medical center implemented 3 interventions to improve patient satisfaction. This quality improvement study investigated the effects of nurse manager rounding, postdischarge phone follow-up, and improved discharge teaching skills on patients' ratings of their care. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey scores demonstrated a steady upward trend over 18 months following implementation of the changes.
authors.affiliation: 6 South Adult Surgical, AnMed Health, Anderson, SC 29621, USA. bryan.kennedy@anmedhealth.org
authors.forename: Bryan
authors.initials: B
authors.lastname: Kennedy
authors.forename: Janet B
authors.initials: JB
authors.lastname: Craig
authors.forename: Margaret
authors.initials: M
authors.lastname: Wetsel
authors.forename: Elaine
authors.initials: E
authors.lastname: Reimels
authors.forename: Jennifer
authors.initials: J
authors.lastname: Wright
mesh_terms: D000328:Adult; D003266:Continuity of Patient Care / Q000592:standards*; D005260:Female; D019538:Health Care Surveys; D006761:Hospitals / Q000592:standards*; D006801:Humans; D008297:Male; D009718:Nurse Administrators; D009723:Nurse-Patient Relations; D009730:Nursing Assessment; D009741:Nursing Staff, Hospital / Q000592:standards*; D010353:Patient Education as Topic; D010359:Patient Readmission / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D058996:Quality Improvement; D013022:South Carolina; D013689:Telephone; D014481:United States