title: Health service performance and productivity.
authors.forename: Keith
authors.initials: K
authors.lastname: Hurst
mesh_terms: D001071:Appointments and Schedules; D017598:Efficiency, Organizational; D006235:Hand Disinfection; D006801:Humans; D010561:Personnel Staffing and Scheduling / Q000458:organization & administration; D011787:Quality of Health Care / Q000458:organization & administration*