title: Moving from a "smack down" to a "speak up" culture. Organization's transformational journey improves staff patient satisfaction.
authors.affiliation: University of Michigan Health System, Ann Arbor, USA. sdwyer@med.umich.edu
authors.forename: Shon
authors.initials: S
authors.lastname: Dwyer
authors.forename: Linda
authors.initials: L
authors.lastname: Larin
mesh_terms: D006801:Humans; D007588:Job Satisfaction; D008505:Medical Staff, Hospital / Q000523:psychology*; D008824:Michigan; D019982:Organizational Case Studies; D015279:Organizational Culture; D009936:Organizational Innovation; D017060:Patient Satisfaction