title: Marketing information goods and services in medical libraries and information centers.
abstract: Marketing is one of the essential parts of any business corporation in the modern management. One can see the difference between corporations in gaining their goals, considering their marketing methods. Gaining more advantage or acquiring more funds can be of reasons for marketing, but these are not all the reasons. Perhaps the most important reason for marketing is increasing the customer satisfaction. This, in turn, leads to more willingness in payment and using services. Nowadays, due to rapid growth in ICT, changes in budgets, rapid growth in development and use of knowledge, variety of users and their needs, marketing has become an important factor in any library activities. Libraries are now more responsible in this regard, because marketing is now an important tool in improving users' satisfaction in using library services. Hence, marketing is now very important for libraries to survive in the increasing pressures of competitive conditions of the information market. This article is tapping on issues such as information marketing, principles of marketing, marketing techniques, developing markets, and marketing skills. Some recommendations are also presented for marketing in libraries.
authors.affiliation: Department of Medical Library and Information Science, Faculty of Medical Information and Management, Isfahan University of Medical Sciences, Isfahan, I.R. of Iran.
authors.forename: Hasan
authors.initials: H
authors.lastname: Ashrafi-Rizi
authors.forename: Zahra
authors.initials: Z
authors.lastname: Kazempour
keywords: Customer satisfaction; Information marketing; information centers; information goods; information services; libraries