title: Pursuing the perfect patient experience.
abstract: Adapting the principles and tools of the Toyota Production System to healthcare in the form of the Virginia Mason Production System has enabled Virginia Mason Medical Center to transform itself as an organization. Virginia Mason has worked persistently for more than a decade to apply Toyota methods to eliminate waste, improve safety and quality, and provide the community it serves with the highest-quality healthcare at the lowest cost. We have made great progress in this pursuit.
authors.affiliation: Virginia Mason Medical Center, USA.
authors.forename: Gary S
authors.initials: GS
authors.lastname: Kaplan
mesh_terms: D057189:Checklist; D004059:Diffusion of Innovation; D019982:Organizational Case Studies; D015279:Organizational Culture; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards; D017749:Total Quality Management / Q000379:methods*; D014768:Virginia