title: Protecting a plastic surgeon's reputation: damage control for dishonest online reviews.
authors.affiliation: Vanderbilt University School of Medicine, Nashville, Tenn. (Mueller) Plasticos Foundation, Huntington Beach, Calif. (Glassett) Law Offices of Sean M. Burke, Irvine, Calif. (Burke) Pacific Center for Plastic Surgery, University of California Irvine, University of Southern California, Irvine, and, Plasticos Foundation, Huntington Beach, Calif. (Nichter).
authors.forename: Melissa A
authors.initials: MA
authors.lastname: Mueller
authors.forename: Tim S
authors.initials: TS
authors.lastname: Glassett
authors.forename: Sean M
authors.initials: SM
authors.lastname: Burke
authors.forename: Larry S
authors.initials: LS
authors.lastname: Nichter
mesh_terms: D008192:Deception; D017060:Patient Satisfaction; D061108:Social Media; D013518:Surgery, Plastic
references.citation: Kadry B, Chu LF, Kadry B, Gammas D, Macario A. Analysis of 4999 online physician ratings indicates that most patients give physicians a favorable rating. J Med Internet Res. 2011;13:e95.
references.citation: Segal J, Sacopulos MJ, Rivera DJ. Legal remedies for online defamation of physicians. J Leg Med. 2009;30:349–388.
references.citation: Lagu T, Hannon NS, Rothberg MB, Lindenauer PK. Patients' evaluations of health care providers in the era of social networking: An analysis of physician-rating websites. J Gen Intern Med. 2010;25:942–946.
references.citation: Gao GG, McCullough JS, Agarwal R, Jha AK. A changing landscape of physician quality reporting: Analysis of patients' online ratings of their physicians over a 5-year period. J Med Internet Res. 2012;14:e38.
references.citation: Segal J, Sacopulos M, Sheets V, Thurston I, Brooks K, Puccia R. Online doctor reviews: Do they track surgeon volume, a proxy for quality of care? J Med Internet Res. 2012;14:e50.