title: High reliability: truly achieving healthcare quality and safety.
authors.affiliation: The Joint Commission, Oakbrook Terrace, Illinois, USA.
authors.forename: Ann Scott
authors.initials: AS
authors.lastname: Blouin
mesh_terms: D007857:Leadership; D008332:Management Quality Circles / Q000458:organization & administration*; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000379:methods*