title: Pediatric caregiver attitudes and technologic readiness toward electronic follow-up communication in an urban community emergency department.
abstract: OBJECTIVE
  Follow-up of pediatric patients after an emergency department (ED) visit is important for monitoring changes in patient health and informing patients of test results conducted during the visit. The telephone has been the standard method of communication, but contact rates are poor. We conducted a survey to assess pediatric caregiver attitudes toward and access to alternate electronic communication modalities after a pediatric ED encounter.
  
  
  METHODS
  Participants (n=102) were recruited from an urban community ED and completed a 35-item questionnaire in this cross-sectional study.
  
  
  RESULTS
  The majority of pediatric caregivers have Internet access in their home (72%), although less than half check e-mail daily (46%). A larger percentage owns a cell phone (90%) and checks text messages daily (87%). The majority agree that more doctors should communicate by e-mail (70%), and nearly half (45%) would like to receive test results by text message.
  
  
  CONCLUSIONS
  Caregivers of children have access to the Internet and mobile phone technologies, and many would be interested in communicating with healthcare providers following an ED visit. Cell phone and text-messaging technologies appear to be more available than e-mail and may serve as an underutilized contact method. A combination of modalities directed by caregiver preferences may improve ED follow-up contact rates.
authors.affiliation: Department of Pediatrics, Johns Hopkins Bayview Medical Center, Baltimore, Maryland 21224, USA. rdudas@jhmi.edu
authors.forename: Robert A
authors.initials: RA
authors.lastname: Dudas
authors.forename: Jonathan Nicholas
authors.initials: JN
authors.lastname: Pumilia
authors.forename: Michael
authors.initials: M
authors.lastname: Crocetti
mesh_terms: D000293:Adolescent; D000328:Adult; D015142:Baltimore; D017028:Caregivers / Q000523:psychology*; D002648:Child; D002675:Child, Preschool; D003266:Continuity of Patient Care; D003430:Cross-Sectional Studies; D004636:Emergency Service, Hospital; D007722:Health Knowledge, Attitudes, Practice; D006786:Hospitals, Urban; D006801:Humans; D007223:Infant; D008875:Middle Aged; D011795:Surveys and Questionnaires; D017216:Telemedicine; D059015:Wireless Technology / Q000706:statistics & numerical data*; D055815:Young Adult