title: Not so random: patient complaints and 'frequent flier' doctors.
authors.forename: Ron
authors.initials: R
authors.lastname: Paterson
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D010817:Physician-Patient Relations; D010818:Practice Patterns, Physicians' / Q000592:standards*; D011787:Quality of Health Care
keywords: Patient safety; Patient satisfaction; Patient-centred care