title: Managing patients and their expectations.
authors.forename: Hugh
authors.initials: H
authors.lastname: Harvie
mesh_terms: D001294:Attitude to Health; D003142:Communication; D003729:Dental Care; D003812:Dentist-Patient Relations; D034462:Dissent and Disputes; D004645:Empathy; D006801:Humans; D010347:Patient Care Planning; D016896:Treatment Outcome