title: ED redesign improves patient flow, satisfaction.
abstract: Sycamore Medical Center's Lean project to improve patient flow in the emergency department resulted in an increase in patient satisfaction scores and a decrease in patients who left without being seen. A multidisciplinary team analyzed how patients arrive, how they are treated, and how they are triaged. The team examined the work of all emergency department staff and made changes to optimize their time. The team created a set of essential care orders the hospital can use if the patient is stable and can go to the floor.
mesh_terms: D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D033183:Interdisciplinary Communication; D009820:Ohio; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D010360:Patient Transfer / Q000458:organization & administration*; D017749:Total Quality Management / Q000379:methods*; D016312:Treatment Refusal