title: Reducing appointment no-shows: going from theory to practice.
abstract: Addiction appointment no-shows adversely impact clinical outcomes and healthcare productivity. During 2007-2010, 67 treatment organizations in the Strengthening Treatment Access and Retention program were asked to reduce their no-show rates by using practices taken from no-show research and theory. These treatment organizations reduced outpatient no-show rates from 37.4% to 19.9% (p = .000), demonstrated which practices they preferred to implement, and which practices were most effective in reducing no-show rates. This study provides an applied synthesis of addiction treatment no-show research and suggests future directions for no-show research and practice.
authors.affiliation: University of Wisconsin-Madison, Madison, Wisconsin 53706, USA. todd.molfenter@chess.wisc.edu
authors.forename: Todd
authors.initials: T
authors.lastname: Molfenter
mesh_terms: D006801:Humans; D010045:Outpatients / Q000523:psychology / Q000706:statistics & numerical data*; D010342:Patient Acceptance of Health Care / Q000523:psychology / Q000706:statistics & numerical data*; D010352:Patient Dropouts / Q000706:statistics & numerical data*; D016320:Substance Abuse Treatment Centers / Q000379:methods*