title: The effect of lean systems on person-centred care.
abstract: The drive to increase efficiency and reduce costs in the NHS has led many organisations to adopt lean management systems. However, the focus on standardisation makes it difficult to meet patients' individual needs and denies health professionals the opportunity to exercise their skills and professional judgement.
authors.affiliation: Tees, Esk and Wear Valleys Foundation Trust.
authors.forename: John
authors.initials: J
authors.lastname: Kelly
mesh_terms: D006801:Humans; D009013:Morale; D018802:Patient-Centered Care; D013222:State Medicine; D006113:United Kingdom