title: Putting the 'rap' in 'rapport'.
authors.affiliation: San Diego EMS-Rural/Metro of San Diego and San Diego Fire-Rescue Department, USA.
authors.forename: Anne-Marie
authors.initials: AM
authors.lastname: Jensen
authors.forename: James
authors.initials: J
authors.lastname: Dunford
mesh_terms: D002140:California; D019090:Case Management / Q000458:organization & administration*; D034201:Computers, Handheld; D004631:Emergency Medical Service Communication Systems; D004632:Emergency Medical Services / Q000458:organization & administration*; D006301:Health Services Needs and Demand; D006801:Humans; D020407:Internet; D011159:Population Surveillance / Q000379:methods*; D014584:User-Computer Interface