title: [The prevention of complaints concerning quality of medical services: the role of communicative skills of medical personnel].
abstract: The effective monitoring and prevention of complaints are obligatory elements of management of medical institution. The training of physicians to communicative skills has and additional positive potential in the process of prevention of occurrence of complaints. The training of physicians to communicative skills following procedure of patient-centered counseling makes it possible to significantly decrease number of complaints about quality of medical care in ambulatory medical institution. The training technology is to be convenient for simultaneous training of large amount of physicians.
authors: I N
authors: IN
authors: Denisov
authors: A G
authors: AG
authors: Reze
authors: A V
authors: AV
authors: Volnukhin
mesh_terms: D000553:Ambulatory Care / Q000458:organization & administration / Q000592:standards; D002983:Clinical Competence; D003142:Communication; D003695:Delivery of Health Care / Q000592:standards; D006801:Humans; D018802:Patient-Centered Care / Q000592:standards; D010817:Physician-Patient Relations; D010820:Physicians / Q000592:standards; D011787:Quality of Health Care