title: Progression in understanding and implementing the cultural and linguistic appropriate services standards: five-year follow-up at an academic center.
abstract: In 2001, 14 national standards on Culturally and Linguistically Appropriate Services (CLAS) in health care were issued by the US Department of Health and Human Services Office of Minority Health to guide outcomes specific to disparities affecting patients with limited English proficiency. Additionally, demographic changes are rapidly occurring throughout the United States leading to more culturally and racially diverse communities, which have increased language barriers in the health care environment. This nonrandomized, cross-sectional study assessed changes and attitudes and applications of CLAS in an academic health care setting over a 5-year period (2006 to 2011). Results indicated that, in 2006, 72.6% participants reported they were "not at all familiar with CLAS" in comparison with 28.8% in 2011. In 2006, 16.5% participants strongly agreed to the question, "I know how to work with medical interpreters" compared with 24.9% in 2011. The same trend is seen with the question, "I use medical interpreters when I have a Spanish-speaking patient," in 2006, 25.5% strongly agreed in comparison with 35.4% in 2011. This study suggests that significant improvements occurred in the use of medical interpreters and understanding of CLAS as a result of educational activities implemented from 2006 to 2011.
authors: School of Rural Public Health, Texas A&M University, College Station, TX, USA. gcarrillo@srph.tamhsc.edu
authors: Genny Carrillo
authors: GC
authors: Zuniga
authors: Yoon-Ho
authors: YH
authors: Seol
authors: Bonnie
authors: B
authors: Dadig
authors: W Kent
authors: WK
authors: Guion
authors: Vivian
authors: V
authors: Rice
mesh_terms: D000046:Academic Medical Centers / Q000458:organization & administration / Q000592:standards*; D001291:Attitude of Health Personnel; D003430:Cross-Sectional Studies; D054521:Cultural Competency; D005500:Follow-Up Studies; D006801:Humans; D008913:Minority Groups; D019303:Multilingualism; D014481:United States; D014483:United States Dept. of Health and Human Services / Q000592:standards*