title: Health care interactional suffering in palliative care.
abstract: A secondary analysis of 2 qualitative studies was conducted to explore the experiences of suffering caused by interactions with health care providers in the hospital setting. Interview transcripts from 20 palliative care patients and 15 palliative care informal caregivers in University Malaya Medical Centre were thematically analyzed. The results of health care interactional suffering were associated with themes of attention, understanding, communication, competence, and limitation. These 5 themes may serve as a framework for the improvement in interaction skills of health care providers in palliative care.
authors.affiliation: 1Department of Medicine, Faculty of Medicine, University Malaya Medical Center, Kuala Lumpur, Malaysia.
authors.forename: Tan Seng
authors.initials: TS
authors.lastname: Beng
authors.forename: Ng Chong
authors.initials: NC
authors.lastname: Guan
authors.forename: Lim Ee
authors.initials: LE
authors.lastname: Jane
authors.forename: Loh Ee
authors.initials: LE
authors.lastname: Chin
mesh_terms: D000368:Aged; D017028:Caregivers / Q000523:psychology / Q000706:statistics & numerical data; D003142:Communication; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D010166:Palliative Care / Q000523:psychology / Q000592:standards / Q000706:statistics & numerical data; D011369:Professional-Patient Relations; D036301:Qualitative Research; D013315:Stress, Psychological / Q000453:epidemiology* / Q000209:etiology
keywords: Malaysia; health care interactions; palliative care; psychosocial issues; suffering; thematic analysis