title: The waiting room "wait": from annoyance to opportunity.
authors.affiliation: University of Toronto, Ontario, Candada. heathersherwin@hotmail.com
authors.forename: Heather N
authors.initials: HN
authors.lastname: Sherwin
authors.forename: Megan
authors.initials: M
authors.lastname: McKeown
authors.forename: Michael F
authors.initials: MF
authors.lastname: Evans
authors.forename: Onil K
authors.initials: OK
authors.lastname: Bhattacharyya
mesh_terms: D003695:Delivery of Health Care / Q000379:methods*; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010824:Physicians' Offices / Q000592:standards*; D058007:Physicians, Primary Care / Q000592:standards*; D011795:Surveys and Questionnaires; D014850:Waiting Lists; D016526:Workload