title: How staff surveys have prompted improvements on the wards.
abstract: An ongoing survey tool, the Person Centred Nursing Index (PCNI), measures factors that affect nurses' job satisfaction. Results can be used to improve work environment and patient-centred care. This article describes how establishing the survey requires co-operation between managers overseeing the project and ward-based nurse leaders. It explores two examples of how nurse leaders have used the information to gain insight into how staff perceive their work and to address concerns raised.
authors.affiliation: Sydney Children's Hospitals Network, New South Wales, Australia.
authors.forename: Chris
authors.initials: C
authors.lastname: White
authors.forename: Val
authors.initials: V
authors.lastname: Wilson
mesh_terms: D001291:Attitude of Health Personnel; D001315:Australia; D003299:Cooperative Behavior; D003625:Data Collection / Q000706:statistics & numerical data*; D006270:Health Facility Administrators / Q000458:organization & administration*; D006776:Hospitals, Pediatric / Q000458:organization & administration; D006801:Humans; D007588:Job Satisfaction; D009741:Nursing Staff, Hospital / Q000523:psychology*; D015279:Organizational Culture; D018802:Patient-Centered Care; D010934:Planning Techniques; D058996:Quality Improvement; D017132:Workplace