title: Your people make the difference between good and great patient care.
authors.forename: Susan L
authors.initials: SL
authors.lastname: Turney
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000592:standards*; D011216:Practice Management, Medical / Q000458:organization & administration* / Q000592:standards; D011369:Professional-Patient Relations; D011787:Quality of Health Care; D000078329:Workforce