title: The right tool for the right job: the value of alternative patient experience measures.
abstract: Patient-reported experience of care predicts health care outcomes. Fourteen US and Canadian practices intercalated a standard ambulatory care Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey within their usual Internet-based survey to compare results from the Internet survey, Internet CAHPS survey, and a mailed CAHPS survey. They found that practice performance rankings obtained via the multi-item CAHPS survey were equivalent to a single measure captured by the Internet survey.
authors.affiliation: North Kingston Family Practice, North Kingston, Rhode Island (Dr Ho); Hanover Continuity Clinic, Hanover, New Hampshire (Dr Swartz); and the Dartmouth Institute, Lebanon, New Hampshire (Dr Wasson).
authors.forename: Lynn
authors.initials: L
authors.lastname: Ho
authors.forename: Adam
authors.initials: A
authors.lastname: Swartz
authors.forename: John H
authors.initials: JH
authors.lastname: Wasson
mesh_terms: D002170:Canada; D003256:Community Participation; D003365:Costs and Cost Analysis; D055317:Evidence-Based Practice; D019538:Health Care Surveys / Q000191:economics* / Q000295:instrumentation; D006801:Humans; D020407:Internet; D017060:Patient Satisfaction; D011177:Postal Service / Q000191:economics; D011320:Primary Health Care; D014481:United States