title: 'Bad apples': time to redefine as a type of systems problem?
authors.affiliation: Department of Medicine, University of Toronto, Sunnybrook Health Sciences Centre, Toranto, Ontario, Canada.
authors.forename: Kaveh G
authors.initials: KG
authors.lastname: Shojania
authors.affiliation: Department of Health Sciences, University of Leicester, University of Leicester, Leicester, UK.
authors.forename: Mary
authors.initials: M
authors.lastname: Dixon-Woods
mesh_terms: D002983:Clinical Competence / Q000592:standards*; D006801:Humans; D015279:Organizational Culture; D061214:Patient Safety / Q000592:standards*; D017060:Patient Satisfaction; D028743:Professional Misconduct; D058996:Quality Improvement; D019984:Quality Indicators, Health Care / Q000592:standards*; D011787:Quality of Health Care / Q000592:standards*; D013597:Systems Analysis; D013997:Time Factors
keywords: Quality improvement; quality measurement; safety culture