title: From the other side.
authors.affiliation: NHS Lothian Health Board, UK.
authors.forename: Melanie
authors.initials: M
authors.lastname: Hornett
mesh_terms: D000369:Aged, 80 and over; D001601:Bereavement; D004645:Empathy; D006761:Hospitals; D006801:Humans; D011369:Professional-Patient Relations; D011787:Quality of Health Care; D012606:Scotland