title: [Definition and control of the processes involved in the quality management].
abstract: The aim of this article is to describe the processes involved in the organisation and function of the medical laboratory to fulfill the needs of the users. The knowledge of the different interfaces and relationship is a condition for the control of the processes according to the quality management system.
authors.forename: A
authors.initials: A
authors.lastname: Daunizeau
keywords: ISO 15189; accreditation; process management; quality management system