title: Keeping score on cleanliness. How to improve your HCAHPS ratings. Interview by Bob Kehoe.
authors.forename: Deirdre
authors.initials: D
authors.lastname: Mylod
mesh_terms: D003428:Cross Infection / Q000517:prevention & control; D006797:Housekeeping, Hospital / Q000592:standards*; D010362:Patients' Rooms; D058996:Quality Improvement / Q000458:organization & administration; D014481:United States