title: The value of good grades.
abstract: Adding patient ratings and costs to quality metrics reshapes a system's goals.
authors.affiliation: Christiana Care Health System, Wilmington, DE, USA. rlaskowski@christianacare.org
authors.forename: Robert J
authors.initials: RJ
authors.lastname: Laskowski
authors.forename: Sharon
authors.initials: S
authors.lastname: Anderson
mesh_terms: D019985:Benchmarking / Q000379:methods*; D003691:Delaware; D003695:Delivery of Health Care / Q000592:standards; D017048:Health Care Costs; D009096:Multi-Institutional Systems; D019982:Organizational Case Studies; D010358:Patient Participation; D012945:Social Values; D014481:United States