title: Patient experiences of an extended role in healthcare: comparing emergency care practitioners (ECPs) with usual providers in different emergency and urgent care settings.
abstract: BACKGROUND
  This study compared patient experiences of care provided by emergency care practitioners (ECPs) and usual providers in different emergency and urgent care settings.
  
  
  METHODS
  A self-completed postal questionnaire study as part of a pragmatic quasi experimental trial in five paired sites with intervention (ECP) services matched with control (usual provider) services.
  
  
  RESULTS
  A greater percentage of ECP patients reported being very satisfied with overall care in all five pairs of sites. In three pairs, these percentage differences were statistically significant.
  
  
  CONCLUSIONS
  Users of ECP services were more likely to be highly satisfied with overall care than usual provider patients in the study settings.
authors.affiliation: School of Health and Related Research (ScHARR), University of Sheffield, Sheffield, UK.
authors.forename: Colin
authors.initials: C
authors.lastname: O'Keeffe
authors.affiliation: School of Health and Related Research (ScHARR), University of Sheffield, Sheffield, UK.
authors.forename: Suzanne
authors.initials: S
authors.lastname: Mason
authors.affiliation: School of Health and Related Research (ScHARR), University of Sheffield, Sheffield, UK.
authors.forename: Emma
authors.initials: E
authors.lastname: Knowles
mesh_terms: D016022:Case-Control Studies; D004632:Emergency Medical Services / Q000458:organization & administration* / Q000592:standards; D004634:Emergency Medical Technicians; D016529:Emergency Nursing / Q000458:organization & administration; D006801:Humans; D009722:Nurse Practitioners; D017060:Patient Satisfaction; D024382:Professional Role; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires
keywords: paramedics, extended roles; prehospital care; prehospital care, advanced practitioner