title: Communication and cultural interaction in health promotion strategies to migrant populations in Italy: the cross-cultural phone counselling experience.
abstract: BACKGROUND
  In the last 10 years migration processes have progressively increased worldwide and in Italy about 5 millions of residing migrants are estimated. To meet health needs of these new residents, effective relational and communication tools, which allow a reciprocal intercultural interaction within health care structures, are therefore necessary.
  
  
  OBJECTIVE
  This article faces the main features of the relational-communication processes associated with health promotion and care in the migrant population in Italy to the aim of identifying the key and critical points within the interaction between different cultures, focusing on the role of specific professional figures, including cultural mediators and health educators.
  
  
  RESULTS
  Within the activity of HIV phone counselling operated by Psycho-sociobehavioural, Communication and Training Operating Unit of National Institute of Health in Italy, an intercultural approach was successfully experienced in a project targeted to migrants (2007-2008). Specifically, the presence of cultural mediators answering in the languages of main migrants' groups allowed the increase of calls from migrant people and of the information provided.
authors.affiliation: Dipartimento di Malattie Infettive, Parassitarie ed Immunomediate, Istituto Superiore di Sanità, Rome, Italy. filippo.taglieri@guest.iss.it
authors.forename: Filippo Maria
authors.initials: FM
authors.lastname: Taglieri
authors.forename: Anna
authors.initials: A
authors.lastname: Colucci
authors.forename: Donatella
authors.initials: D
authors.lastname: Barbina
authors.forename: Emanuele
authors.initials: E
authors.lastname: Fanales-Belasio
authors.forename: Anna Maria
authors.initials: AM
authors.lastname: Luzi
mesh_terms: D000328:Adult; D003142:Communication; D003376:Counseling; D003466:Cultural Characteristics; D005260:Female; D006293:Health Promotion / Q000639:trends*; D006297:Health Services Accessibility; D006801:Humans; D007558:Italy; D007802:Language; D008297:Male; D013689:Telephone; D014171:Transients and Migrants / Q000706:statistics & numerical data*; D055815:Young Adult