title: 'How do you rate us'?
abstract: A trust that used to perform poorly in patient surveys has turned itself around by taking a strategic approach to implementing change based on patient feedback and ideas from staff. Carefully placed additional staff have made a big difference to patient care and staff stress levels.
authors.forename: Claire
authors.initials: C
authors.lastname: Laurent
mesh_terms: D005246:Feedback; D006292:Health Priorities; D006779:Hospitals, Public / Q000458:organization & administration*; D009936:Organizational Innovation; D010564:Personnel, Hospital; D013222:State Medicine; D006113:United Kingdom