title: Do videos improve website satisfaction and recall of online cancer-related information in older lung cancer patients?
abstract: OBJECTIVE
  This study investigated the effects of personalized audiovisual information in addition to text on website satisfaction and recall of cancer-related online information in older lung cancer patients.
  
  
  METHODS
  An experiment using a 3 (condition: text only vs. text with nonpersonalized video vs. text with personalized video) by 2 (age patient: younger [<65 yrs] vs. older [≥65 yrs]) between-subjects factorial design was conducted. Patients were randomly assigned to one of the three information conditions stratified by age group.
  
  
  RESULTS
  Patients were more satisfied with the comprehensibility, attractiveness, and the emotional support from the website when information was presented as text with personalized video compared to text only. Text with personalized video also outperformed text with nonpersonalized video regarding emotional support from the website. Furthermore, text with video improved patients' recall of cancer-related information as compared to text only. Older patients recalled less information correctly than younger patients, except when we controlled for Internet use.
  
  
  CONCLUSIONS
  Text with personalized audiovisual information can enhance website satisfaction and information recall. Internet use plays an important role in explaining recall of information.
  
  
  CONCLUSIONS
  The results of this study can be used to develop effective health communication materials for cancer patients.
authors.affiliation: Amsterdam School of Communication Research/ASCoR, University of Amsterdam, Amsterdam, The Netherlands. n.bol@uva.nl
authors.forename: Nadine
authors.initials: N
authors.lastname: Bol
authors.forename: Ellen M A
authors.initials: EM
authors.lastname: Smets
authors.forename: M Mattijs
authors.initials: MM
authors.lastname: Rutgers
authors.forename: Jacobus A
authors.initials: JA
authors.lastname: Burgers
authors.forename: Hanneke C J M
authors.initials: HC
authors.lastname: de Haes
authors.forename: Eugène F
authors.initials: EF
authors.lastname: Loos
authors.forename: Julia C M
authors.initials: JC
authors.lastname: van Weert
mesh_terms: D000328:Adult; D000367:Age Factors; D000375:Aging; D005260:Female; D006801:Humans; D020407:Internet; D008175:Lung Neoplasms / Q000523:psychology*; D008297:Male; D011939:Mental Recall; D008875:Middle Aged; D010353:Patient Education as Topic / Q000379:methods*; D017060:Patient Satisfaction; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D014743:Videotape Recording
keywords: Aging; Cancer-related information; Comprehension; Modality effect; Patients; Personalization effect; Recall; Website satisfaction; e-Health