title: Satisfaction degree evaluation of Elena Venizelou-Alexandra's Maternity Clinic patients.
abstract: The concept of health care users' satisfaction is a complicated issue that is constantly differentiated and adapted. Aim of this study is to evaluate the satisfaction degree of the patients of Alexandra Maternity Clinic and to determine their total perception concerning the quality of health services it offers. A suitably designed questionnaire was used so as to collect all the necessary information. Although the patients seem to be satisfied with the quality of health services in total, some organizational issues, such as bureaucracy, need to be solved.
authors.affiliation: Laboratory of Health Informatics, Faculty of Nursing, National and Kapodistrian University of Athens, Greece.
authors.forename: Charalampos
authors.initials: C
authors.lastname: Balis
authors.forename: Aspasia
authors.initials: A
authors.lastname: Goula
authors.forename: Maria-Aggeliki
authors.initials: MA
authors.lastname: Stamouli
authors.forename: Alexia
authors.initials: A
authors.lastname: Kokkinou
mesh_terms: D000293:Adolescent; D000328:Adult; D003695:Delivery of Health Care / Q000706:statistics & numerical data*; D005260:Female; D006115:Greece / Q000453:epidemiology; D006771:Hospitals, Maternity / Q000706:statistics & numerical data*; D006801:Humans; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D055815:Young Adult