title: Experiences from the implementation of a comprehensive development plan for user involvement in a mental health hospital: A qualitative case study.
abstract: BACKGROUND
  Few studies have investigated user involvement initiatives in whole organizations. The aim was to explore the experiences of professionals and user representatives taking part in the implementation of a user involvement plan.
  
  
  METHODS
  A qualitative study in a mental health hospital included interviews and observational data.
  
  
  CONCLUSIONS
  Three different stories emerged. The first described the implementation as a success. The second described the implementation as a success, but after overcoming several obstacles. The third described that the development plan had limited impact.
  
  
  CONCLUSIONS
  Close attention should be made to decision-making and resource allocation when implementing user involvement.
authors.affiliation: Norwegian University of Science and Technology, Trondheim, Norway marit.b.rise@ntnu.no.
authors.forename: Marit B
authors.initials: MB
authors.lastname: Rise
authors.affiliation: Norwegian University of Science and Technology, Trondheim, Norway.
authors.forename: Marit
authors.initials: M
authors.lastname: Solbjør
authors.affiliation: Norwegian University of Science and Technology, Trondheim, Norway.
authors.forename: Aslak
authors.initials: A
authors.lastname: Steinsbekk
mesh_terms: D005260:Female; D006778:Hospitals, Psychiatric / Q000458:organization & administration*; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D009664:Norway; D010358:Patient Participation; D016730:Program Development; D036301:Qualitative Research
keywords: User involvement; mental health services; organizational change; patient participation; user participation