title: Socio-technical systems and interaction design - 21st century relevance.
abstract: This paper focuses on the relationship between the socio-technical system and the user-technology interface. It looks at specific aspects of the organisational context such as multiple user roles, job change, work processes and workflows, technical infrastructure, and the challenges they present for the interaction designer. The implications of trends such as more mobile and flexible working, the use of social media, and the growth of the virtual organisation, are also considered. The paper also reviews rapidly evolving technologies such as pervasive systems and artificial intelligence, and the skills that workers will need to engage with them.
authors.affiliation: Design School, Loughborough University, Loughborough LE11 3TU, United Kingdom. Electronic address: m.c.maguire@lboro.ac.uk.
authors.forename: Martin
authors.initials: M
authors.lastname: Maguire
mesh_terms: D001185:Artificial Intelligence; D003256:Community Participation; D003258:Consumer Behavior; D006801:Humans; D019451:Information Management; D007256:Information Systems / Q000458:organization & administration*; D012380:Role; D061108:Social Media; D012961:Sociology; D012985:Software Design; D018511:Systems Integration; D013672:Technology; D014584:User-Computer Interface; D057188:Workflow
keywords: Interaction design; Socio-technical systems; User experience design