title: The Francis report: a call to arms.
authors.affiliation: Emergency Department, Addenbrooke's NHS Trust, Cambridge, UK. Susan.robinson@addenbrookes.nhs.uk
authors.forename: Susan M
authors.initials: SM
authors.lastname: Robinson
authors.forename: Ruth
authors.initials: R
authors.lastname: Brown
mesh_terms: D004636:Emergency Service, Hospital / Q000592:standards*; D004645:Empathy; D004739:England; D006801:Humans; D011787:Quality of Health Care / Q000592:standards*; D013222:State Medicine / Q000592:standards*
keywords: Emergency Department Management