title: The design of scenario-based training from the resilience engineering perspective: a study with grid electricians.
abstract: Although scenario-based training (SBT) can be an effective means to help workers develop resilience skills, it has not yet been analyzed from the resilience engineering (RE) perspective. This study introduces a five-stage method for designing SBT from the RE view: (a) identification of resilience skills, work constraints and actions for re-designing the socio-technical system; (b) design of template scenarios, allowing the simulation of the work constraints and the use of resilience skills; (c) design of the simulation protocol, which includes briefing, simulation and debriefing; (d) implementation of both scenarios and simulation protocol; and (e) evaluation of the scenarios and simulation protocol. It is reported how the method was applied in an electricity distribution company, in order to train grid electricians. The study was framed as an application of design science research, and five research outputs are discussed: method, constructs, model of the relationships among constructs, instantiations of the method, and theory building. Concerning the last output, the operationalization of the RE perspective on three elements of SBT is presented: identification of training objectives; scenario design; and debriefing.
authors.affiliation: DEPROT/UFRGS, Brazil. Electronic address: saurin@ufrgs.br.
authors.forename: Tarcisio Abreu
authors.initials: TA
authors.lastname: Saurin
authors.affiliation: Industrial Engineering and Transportation Department (DEPROT), Federal University of Rio Grande do Sul (UFRGS), Av. Osvaldo Aranha, 99, 5 andar, CEP 90035-190 Porto Alegre, RS, Brazil. Electronic address: priscilawachs@ig.com.br.
authors.forename: Priscila
authors.initials: P
authors.lastname: Wachs
authors.affiliation: DEPROT/UFRGS, Brazil. Electronic address: angelawrighi@yahoo.com.br.
authors.forename: Angela Weber
authors.initials: AW
authors.lastname: Righi
authors.affiliation: PUCRS (Pontifícia Universidade Católica do Rio, Grande do Sul), Porto Alegre, RS, Brazil. Electronic address: ehenriqson@pucrs.br.
authors.forename: Eder
authors.initials: E
authors.lastname: Henriqson
mesh_terms: D000062:Accidents, Occupational / Q000517:prevention & control*; D000223:Adaptation, Psychological; D000328:Adult; D055615:Electrical Equipment and Supplies; D004738:Engineering / Q000193:education*; D006801:Humans; D007318:Inservice Training; D008297:Male; D008875:Middle Aged; D011361:Professional Competence; D011795:Surveys and Questionnaires; D013598:Systems Theory
keywords: Design science research; Electricians; Resilience engineering; Scenario-based training; Training