title: Food crisis coverage by social and traditional media: A case study of the 2008 Irish dioxin crisis.
abstract: The world of communication has changed significantly in the last decade as a result of the evolution of social media. Food crisis managers and communicators should be cognizant of the messages presented to the public by all media channels during a crisis. Using the 2008 Irish dioxin contamination incident as an example, a quantitative content analysis was carried out to investigate the relationship between social and traditional media. Messages published in printed newspapers (n = 141), blogs and forums (n = 107), and Twitter (n = 68) were analysed to investigate sourcing practice, story topic and use of tone. Results revealed that traditional media relied on diverse offline sources in reporting a wide range of topics. In comparison, social media responded faster and diminished faster, using offline and online media news messages as the primary sources in reporting very limited topics. No significant difference was found in the presence of negative tone across media.
authors.affiliation: University College Dublin, Ireland.
authors.forename: Liran
authors.initials: L
authors.lastname: Shan
authors.affiliation: University College Dublin, Ireland.
authors.forename: Aine
authors.initials: A
authors.lastname: Regan
authors.affiliation: University College Dublin, Ireland; University College Cork, Ireland.
authors.forename: Aoife
authors.initials: A
authors.lastname: De Brún
authors.affiliation: Brunel University, UK.
authors.forename: Julie
authors.initials: J
authors.lastname: Barnett
authors.affiliation: Delft University of Technology, The Netherlands.
authors.forename: Maarten C A
authors.initials: MC
authors.lastname: van der Sanden
authors.affiliation: University College Dublin, Ireland.
authors.forename: Patrick
authors.initials: P
authors.lastname: Wall
authors.affiliation: University College Dublin, Ireland aine.mcconnon@ucd.ie.
authors.forename: Aine
authors.initials: A
authors.lastname: McConnon
mesh_terms: D004147:Dioxins / Q000506:poisoning*; D005506:Food Contamination; D059022:Food Safety; D006801:Humans; D007494:Ireland; D009524:Newspapers as Topic; D061108:Social Media; D006113:United Kingdom
chemical_list: D004147:Dioxins
keywords: content analysis; crisis communication; food safety; social media; traditional media