title: [First, listen well, then act].
authors.forename: Stella
authors.initials: S
authors.lastname: Geerligs
mesh_terms: D000818:Animals; D006801:Humans; D020399:Practice Management; D011361:Professional Competence; D018634:Veterinarians / Q000523:psychology*; D014730:Veterinary Medicine / Q000458:organization & administration* / Q000639:trends