title: An innovative process for engaging hospital leaders.
abstract: hospital in northern Arizona got rid of 36 degree feedback and installed a new evaluation system that raised patient satisfaction scores and boosted employee engagement.
authors.affiliation: Verde Valley Medical Center in Cottonwood, AZ, USA. James.Bleicher@nahealth.com
authors.forename: James
authors.initials: J
authors.lastname: Bleicher
authors.forename: Nick
authors.initials: N
authors.lastname: Paslidis
authors.forename: Jennifer
authors.initials: J
authors.lastname: Brewer
authors.forename: Barbara
authors.initials: B
authors.lastname: Dember
authors.forename: Rick
authors.initials: R
authors.lastname: Peterson
authors.forename: Dale
authors.initials: D
authors.lastname: Pugh
authors.forename: Patricia
authors.initials: P
authors.lastname: Crofford
mesh_terms: D001130:Arizona; D004650:Employee Performance Appraisal; D006801:Humans; D007857:Leadership; D008505:Medical Staff, Hospital; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D024382:Professional Role