title: The multiple causal pathways between performance measures' use and effects.
abstract: In recent decades, there has been a growing interest in the design and implementation of systems using public reporting of performance measures to improve performance. In their simplest form, such interventions rest on the market-based logic of consumers using publicly released information to modify their behavior, thereby penalizing poor performers. However, evidence from large-scale efforts to use public reporting of performance measures as an instrumental performance improvement tool suggests that the causal mechanisms involved are much more complex. This article offers a typology of four different plausible causal pathways linking public reporting of performance measures and performance improvement. This typology rests on a variety of conceptual models and a review of available empirical evidence. We then use this typology to discuss the core elements that need to be taken into account in efforts to use public reporting of performance measures as a performance improvement tool.
authors.affiliation: 1Université de Montréal, Montreal, Quebec, Canada.
authors.forename: Damien
authors.initials: D
authors.lastname: Contandriopoulos
authors.forename: François
authors.initials: F
authors.lastname: Champagne
authors.forename: Jean-Louis
authors.initials: JL
authors.lastname: Denis
mesh_terms: D022126:Access to Information; D003258:Consumer Behavior; D006801:Humans; D058996:Quality Improvement / Q000458:organization & administration; D019984:Quality Indicators, Health Care / Q000458:organization & administration
keywords: conceptual model; hospital performance; performance reports; public use of performance reports