title: The ratings game: bracing for the Yelp effect.
authors.forename: Lola
authors.initials: L
authors.lastname: Butcher
mesh_terms: D019985:Benchmarking; D003254:Consumer Advocacy / Q000706:statistics & numerical data*; D006265:Health Care Coalitions; D006298:Health Services Administration / Q000706:statistics & numerical data*; D006801:Humans; D008404:Massachusetts; D014481:United States