title: [Coordination in case management practices in the context of integrated home care networks devoted to the frail elderly, a qualitative exploratory analysis].
abstract: The objective of this article is to understand coordination as it unfolds in case management practices in the context of integrated care networks devoted to frail elderly individuals. More specifically, we describe practical coordination processes. We conducted a qualitative exploratory study using an embedded case study design. Our study covers three health and social service centers in Québec. We noted that coordination produces convention in case management practices through a process of bringing together different types of compromise in home care situations where multidimensionality appears to be more or less important. We constructed four different types of compromise-producing convention with regard to coordination in case management practices: compromise at the interface, scheduling compromise, compromise of opportunity, and compromising change.
authors.affiliation: Département de service social, Université de Sherbrooke, QC, Canada. sebastien.carrier@usherbrooke.ca
authors.forename: Sébastien
authors.initials: S
authors.lastname: Carrier
mesh_terms: D000368:Aged; D019090:Case Management / Q000458:organization & administration*; D003153:Community Health Services / Q000458:organization & administration*; D003299:Cooperative Behavior; D019033:Delivery of Health Care, Integrated / Q000379:methods*; D016330:Frail Elderly; D006299:Health Services for the Aged / Q000458:organization & administration*; D006699:Home Care Services / Q000458:organization & administration*; D006801:Humans; D036301:Qualitative Research; D011792:Quebec