title: Navigating triage to meet targets for waiting times.
abstract: An initial assessment process, called navigation, has been introduced at Medway Maritime Hospital emergency department (ED) to address problems with the triage system and to meet the latest ED quality clinical indicators. This article explains the rationale for introducing the new assessment process, describes the system and discusses the change-management process needed to implement it. -
authors.affiliation: Emergency department at Medway NHS Foundation Trust, Kent. i.diaz-alonso@nhs.net
authors.forename: Inmaculada
authors.initials: I
authors.lastname: Diaz Alonso
mesh_terms: D000465:Algorithms; D001071:Appointments and Schedules; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration / Q000592:standards; D004739:England; D005568:Forms and Records Control; D006284:Health Plan Implementation; D006801:Humans; D062526:Patient Navigation / Q000379:methods* / Q000458:organization & administration; D019984:Quality Indicators, Health Care; D012985:Software Design; D013997:Time Factors; D014218:Triage / Q000379:methods* / Q000458:organization & administration