title: Communicate, don't litigate: The Schwartz Center Connections Program.
abstract: Little is known about effective educational approaches intended to reduce malpractice risk by improving communication with patients and among multidisciplinary teams in outpatient settings in order to prevent diagnostic delays and errors. This article discusses a prospective, controlled educational intervention that aimed to open lines of communication among teams in two disciplines: identifying how and why communication lapses occur between disciplines and with patients, and articulating strategies to avert them.
authors.affiliation: Harvard Medical School, USA.
authors.forename: Beth A
authors.initials: BA
authors.lastname: Lown
authors.forename: Karen
authors.initials: K
authors.lastname: Gareis
authors.forename: William
authors.initials: W
authors.lastname: Kormos
authors.forename: Gila
authors.initials: G
authors.lastname: Kriegel
authors.forename: Daniel
authors.initials: D
authors.lastname: Leffler
authors.forename: Jim
authors.initials: J
authors.lastname: Richter
authors.forename: Amy
authors.initials: A
authors.lastname: Ship
authors.forename: Eric
authors.initials: E
authors.lastname: Weil
authors.forename: Colleen
authors.initials: C
authors.lastname: Manning
mesh_terms: D000554:Ambulatory Care Facilities; D003142:Communication; D003951:Diagnostic Errors / Q000517:prevention & control; D005260:Female; D006801:Humans; D008297:Male; D008318:Malpractice; D008404:Massachusetts; D019982:Organizational Case Studies; D016730:Program Development; D011446:Prospective Studies; D012308:Risk Management / Q000379:methods*