title: Cutting A&E use and health inequalities.
abstract: In south west London, nurses, community workers, GPs and others have worked together to develop a programme that supports migrant communities, resulting in a reduction in their use of accident and emergency services. The programme included setting up community education sessions, six-week courses, and bilingual advocacy and interpretation services. Its success relied heavily on the team getting to know local communities, working in partnership and making time to develop trust. The lessons learnt from establishing these services are discussed to help readers improve their equality and diversity practice.
authors.forename: Annie
authors.initials: A
authors.lastname: Ford
authors.forename: Debra
authors.initials: D
authors.lastname: de Silva
authors.forename: Sima
authors.initials: S
authors.lastname: Haririan
mesh_terms: D004636:Emergency Service, Hospital / Q000706:statistics & numerical data*; D008131:London; D017063:Outcome Assessment, Health Care; D012935:Social Justice