title: Aiming for excellence.
abstract: Staff at Chase Farm mental health unit in north London have improved the service they provide by focusing on essential elements of care, particularly communication with patients. Director of nursing Mary Sexton put staff development at the heart of her transformation plan, ensuring they know what is expected from them and celebrating their achievements.
authors.forename: Janet
authors.initials: J
authors.lastname: Snell
mesh_terms: D003142:Communication; D006801:Humans; D008131:London; D008605:Mental Health Services / Q000458:organization & administration*; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000458:organization & administration*; D011787:Quality of Health Care; D013192:Staff Development