title: 'I give staff time to care'.
abstract: Flo Panel-Coates is working to improve care at a heavily criticised NHS trust. Since taking on the director of nursing post in October 2012, she has secured more support for ward leaders, giving them time to do their job, improved the skill mix of staff, and cut senior nurses' paperwork. Ensuring staff work consistently to the highest standard is the NHS's biggest challenge, she says.
authors.forename: Clare
authors.initials: C
authors.lastname: Lomas
mesh_terms: D004645:Empathy; D006801:Humans; D007857:Leadership; D009741:Nursing Staff, Hospital / Q000458:organization & administration* / Q000592:standards; D011787:Quality of Health Care; D013222:State Medicine / Q000458:organization & administration* / Q000592:standards; D006113:United Kingdom