title: [Satisfaction of patients with oncological diseases--an assessment of the key sectors in patient care: primary care physicians, specialist physicians, hospitals and health insurance providers].
abstract: OBJECTIVE
  The following study examines the influencing factors on the satisfaction of oncological patients with their primary care physician, specialist physician, hospital and health insurance provider. Individual patient satisfaction with cross-sectoral collaboration is examined based on the satisfaction with these sectors.
  
  
  METHODS
  12 specialist practices from 8 federal states participated in the patient survey. Altogether, 516 patients took part during the investigation period 2011-2012. The results were evaluated by multiple regression analysis.
  
  
  RESULTS
  The results show that patients are content with cross-sectoral collaboration if they are satisfied with their health insurance and the specialist physician. With regard to satisfaction with the primary care physician and the specialist physician, trust is perceived to be the most important influencing factor. For hospitals, the most significant influencing factor is interest in and time for patients. Regarding health insurance, providing the patients with information leads to a greater degree of satisfaction.
  
  
  CONCLUSIONS
  Psychosocial factors are of key importance for the patient's perceptions of satisfaction with the different sectors. This contains for instance factors like to 'putting confidence in physicians' or 'talking about patients' fears'. The sectors considered in this study should therefore give more consideration to these factors during patient care. A health insurance provider can take on the role of a competent point of contact, providing quality-assured information in the context of oncological diseases.
authors.affiliation: Seminar für Allgemeine Betriebswirtschaftslehre und Management im Gesundheitswesen, Universität zu Köln.
authors.forename: C
authors.initials: C
authors.lastname: Degen
authors.affiliation: Seminar für Allgemeine Betriebswirtschaftslehre und Management im Gesundheitswesen, Universität zu Köln.
authors.forename: D
authors.initials: D
authors.lastname: Möller
authors.affiliation: Herstellermanagement, megapharm GmbH, Sankt Augustin.
authors.forename: C
authors.initials: C
authors.lastname: Schlechter
mesh_terms: D000328:Adult; D000368:Aged; D001294:Attitude to Health; D005260:Female; D005858:Germany / Q000453:epidemiology; D019981:Health Care Sector / Q000706:statistics & numerical data; D006760:Hospitalization / Q000706:statistics & numerical data*; D006801:Humans; D007348:Insurance, Health / Q000706:statistics & numerical data*; D008297:Male; D008875:Middle Aged; D009369:Neoplasms / Q000453:epidemiology* / Q000523:psychology*; D010353:Patient Education as Topic / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010817:Physician-Patient Relations; D058007:Physicians, Primary Care / Q000523:psychology*; D012959:Socioeconomic Factors; D013038:Specialization / Q000706:statistics & numerical data