The temporal landscape of residential aged care facilities--implications for context-sensitive health technology.
Health information technology (IT) can have a profound effect on the temporal flow and organisation of work. Yet research into the context, meaning and significance of temporal factors remains limited, most likely because of its complexity. This study outlines the role of communications in the context of the temporal and organizational landscape of seven Australian residential aged care facilities displaying a range of information exchange practices and health IT capacity. The study used qualitative and observational methods to identify temporal factors associated with internal and external modes of communication across the facilities and to explore the use of artifacts. The study concludes with a depiction of the temporal landscape of residential aged care particularly in regards to the way that work is allocated, prioritized, sequenced and coordinated. We argue that the temporal landscape involves key context-sensitive factors that are critical to understanding the way that humans accommodate to, and deal with health technologies, and which are therefore important for the delivery of safe and effective care.
Centre for Health Systems & Safety Research, Australian Institute of Health Innovation, University of New South Wales, Sydney, Australia.
Andrew
A
Georgiou
Amina
A
Tariq
Johanna I
JI
Westbrook
D001315:Australia; D006804:Ergonomics / Q000706:statistics & numerical data*; D063025:Health Information Management / Q000706:statistics & numerical data*; D063005:Health Information Systems / Q000706:statistics & numerical data*; D006299:Health Services for the Aged / Q000706:statistics & numerical data*; D008490:Medical Informatics / Q000706:statistics & numerical data*; D013997:Time Factors; D057188:Workflow; D016526:Workload / Q000706:statistics & numerical data*