Similarities and differences of emotions in human-machine and human-human interactions: what kind of emotions are relevant for future companion systems?
Cognitive-technical intelligence is envisioned to be constantly available and capable of adapting to the user's emotions. However, the question is: what specific emotions should be reliably recognised by intelligent systems? Hence, in this study, we have attempted to identify similarities and differences of emotions between human-human (HHI) and human-machine interactions (HMI). We focused on what emotions in the experienced scenarios of HMI are retroactively reflected as compared with HHI. The sample consisted of N = 145 participants, who were divided into two groups. Positive and negative scenario descriptions of HMI and HHI were given by the first and second groups, respectively. Subsequently, the participants evaluated their respective scenarios with the help of 94 adjectives relating to emotions. The correlations between the occurrences of emotions in the HMI versus HHI were very high. The results do not support the statement that only a few emotions in HMI are relevant.
a Medical Psychology , Ulm University , Ulm , Germany.
Steffen
S
Walter
Cornelia
C
Wendt
Jan
J
Böhnke
Stephen
S
Crawcour
Jun-Wen
JW
Tan
Andre
A
Chan
Kerstin
K
Limbrecht
Sascha
S
Gruss
Harald C
HC
Traue
D001185:Artificial Intelligence; D004644:Emotions; D005163:Factor Analysis, Statistical; D006801:Humans; D007398:Interpersonal Relations; D008328:Man-Machine Systems; D055815:Young Adult