How to co-develop services, work, and information systems in healthcare: the daisy approach.
Information systems in healthcare need to be designed and developed in a collaborative way. However, existing collaborative methodologies for the parallel development of healthcare work and information systems are vague and fragmented. Furthermore, they neither address people-centred healthcare nor limited-resource contexts. In this paper we introduce an emerging holistic approach, based on a unifying theoretical basis, for co-developing the services, work and information systems in healthcare. The approach intends to (a) be collaborative in nature; (b) address the domains of both healthcare professionals and ordinary people / communities; (c) span the main analysis and design tasks of socio-technical information systems development from needs assessment through requirements setting to functional-architectural solutions; (d) be contextually sensitive; and (e) be practicable in "real life" beyond research settings.
School of Computing, University of Eastern Finland, Kuopio, Finland.
Mikko
M
Korpela
Pauliina
P
Ikävalko
Irmeli
I
Luukkonen
Susanna
S
Martikainen
Marilla
M
Palmén
Tuija
T
Tiihonen
Marika
M
Toivanen
Vilma
V
Vainikainen
D003695:Delivery of Health Care; D006804:Ergonomics / Q000379:methods*; D005387:Finland; D063025:Health Information Management / Q000458:organization & administration*; D063005:Health Information Systems / Q000458:organization & administration*; D007373:Interinstitutional Relations; D008490:Medical Informatics / Q000458:organization & administration*; D017146:Models, Organizational; D016526:Workload