Preliminary evaluations of a spoken web enabled care management platform.
Telephones are a ubiquitous and widely accepted technology worldwide. The low ownership cost, simple user interface, intuitive voice-based access and long history contribute to the wide-spread use and success of telephones, and more recently, that of mobile phones. This study reports on our preliminary efforts to leverage this technology to bridge disparities in the access to and delivery of personalized health and wellness care by developing and evaluating a Spoken Web enabled Care Management solution. Early results with two proxy evaluations and a few visually impaired users highlight both the potential and challenges associated with this novel, voice-enabled healthcare delivery solution.
The H. John Heinz III College, Carnegie Mellon University, Pittsburgh, PA, USA.
Rema
R
Padman
Erika
E
Beam
Rachel
R
Szewczyk
D040421:Cell Phone; D063025:Health Information Management / Q000379:methods*; D020407:Internet; D010358:Patient Participation / Q000379:methods; D010865:Pilot Projects; D012648:Self Care / Q000379:methods*; D049250:Speech Recognition Software; D017216:Telemedicine / Q000379:methods*; D014584:User-Computer Interface