Managers admit to making poor use of complaints data.
Sophie
S
Blakemore
D003625:Data Collection; D003659:Decision Making, Organizational; D004739:England; D005246:Feedback; D006801:Humans; D009718:Nurse Administrators; D009732:Nursing Care / Q000379:methods*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D058996:Quality Improvement