Development of a quality ranking model for home health care providers.
This research aims to increase transparency and simplify consumer decision-making regarding the selection of a home health care provider. Currently, quality information on home health care providers is fragmented and difficult to interpret. In this study, a quality-ranking model is developed by selecting multidimensional quality indicators across multiple sources and respective weights using expert judgment. Given the weights and providers' performance on each quality indicator, a composite score is calculated that summarizes a home health care provider's overall quality level. This quality information empowers consumers to narrow their search and select the best-performing, most efficient providers.
Department of Marketing, College of Business Administration, The University of Texas-Pan American, Edinburg, Texas 78539, USA. gresseljw@utpa.edu
Justin W
JW
Gressel
D002755:Choice Behavior; D018574:Home Care Agencies / Q000592:standards*; D006801:Humans; D017146:Models, Organizational; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care / Q000145:classification*