Discourse-based intervention for modifying supervisory communication as leverage for safety climate and performance improvement: a randomized field study.
The article presents a randomized field study designed to improve safety climate and resultant safety performance by modifying daily messages in supervisor-member communications. Supervisors in the experimental group received 2 individualized feedback sessions regarding the extent to which they integrated safety and productivity-related issues in daily verbal exchanges with their members; those in the control group received no feedback. Feedback data originated from 7-9 workers for each supervisor, reporting about received supervisory messages during the most recent verbal exchange. Questionnaire data collected 8 weeks before and after the 12-week intervention phase revealed significant changes for safety climate, safety behavior, subjective workload, teamwork, and (independently measured) safety audit scores for the experimental group. Data for the control group (except for safety behavior) remained unchanged. These results are explained by corresponding changes (or lack thereof in the control group) in perceived discourse messages during the 6-week period between the 1st and 2nd feedback sessions. Theoretical and practical implications for climate improvement and organizational discourse research are discussed.
Faculty of Management, Technion-Israel Institute of Technology.
Dov
D
Zohar
Faculty of Management, Technion-Israel Institute of Technology.
Tal
T
Polachek
D000328:Adult; D003142:Communication; D030141:Feedback, Psychological; D006801:Humans; D008875:Middle Aged; D010559:Personnel Management / Q000379:methods* / Q000592:standards; D012449:Safety; D013647:Task Performance and Analysis