Hospital trains CMs on IMs, HINNs.
Scottsdale (AZ) Healthcare System provides training for case managers on delivery of the Important Message from Medicare (IM) and has developed a system to ensure that delivery of the IMs doesn't fall through the cracks. Case managers spend an average of 15 minutes discussing the IM with patients using a prepared script and give patients who may be confused a Medicare publication that explains the IM. To ensure that no one falls through the cracks on weekends when there is a smaller case management staff, the Friday case managers concentrate on delivering the IMs to patients who are expected to go home over the weekend. Appeals are rare and most of the time are made because the family expected the patient stay to be longer so they'd have more time to get ready at home.
D001130:Arizona; D019090:Case Management / Q000191:economics* / Q000592:standards; D003142:Communication; D015285:Hospital-Patient Relations; D006801:Humans; D007318:Inservice Training; D006278:Medicare / Q000191:economics* / Q000331:legislation & jurisprudence; D019982:Organizational Case Studies; D010351:Patient Discharge / Q000191:economics* / Q000331:legislation & jurisprudence; D028701:Patient Rights; D010564:Personnel, Hospital / Q000193:education*; D014481:United States