Conflict management.
This case study illustrates alternative approaches to conflict resolution. Although the case is fictitious, it describes a situation that is common in the workplace, i.e., the attempt of a coworker to undermine the respect, power, and authority of another staff member. The purpose of this case is to not only identify several approaches to conflict resolution but also to illustrate why some approaches can be more effective than others. Clearly, conflict that is ignored and unresolved does not usually go away. It festers and eventually becomes an even more serious problem.
Executive Director, American Occupational Therapy Certification Board, Rockville, MD.
M
M
Gray