An electronic dashboard to improve nursing care.
With the introduction of CPOE systems, nurses in a Singapore hospital were facing difficulties monitoring key patient information such as critical tasks and alerts. Issues include unfriendly user interfaces of clinical systems, information overload, and the loss of visual cues for action due to paperless workflows. The hospital decided to implement an interactive electronic dashboard on top of their CPOE system to improve visibility of vital patient data. A post-implementation survey was performed to gather end-user feedback and evaluate factors that influence user satisfaction of the dashboard. Questionnaires were sent to all nurses of five pilot wards. 106 valid responses were received. User adoption was good with 86% of nurses using the dashboard every shift. Mean satisfaction score was 3.6 out of 5. User satisfaction was strongly and positively correlated to the system's perceived impact on work efficiency and care quality. From qualitative feedback, nurses generally agreed that the dashboard had improved their awareness of critical patient issues without the hassle of navigating a CPOE system. This study shows that an interactive clinical dashboard when properly integrated with a CPOE system could be a useful tool to improve daily patient care.
Department of Medical Informatics, Khoo Teck Puat Hospital, Singapore.
Yung-Ming
YM
Tan
Joshua
J
Hii
Katherine
K
Chan
Robert
R
Sardual
Benjamin
B
Mah
D000328:Adult; D001291:Attitude of Health Personnel; D001292:Attitude to Computers; D005260:Female; D055991:Health Records, Personal; D006801:Humans; D008297:Male; D050316:Medical Order Entry Systems; D008875:Middle Aged; D009732:Nursing Care / Q000379:methods*; D012846:Singapore; D012984:Software; D014584:User-Computer Interface; D055815:Young Adult