The consumer-provider relationship in the dental industry.
This article explains how a consumer's level of trust and commitment to his or her dental service provider factors into the relationship between the consumer and the dental professional. Very little research has been done that describes the complexity of this relationship. This article documents the complexity of and influences on that relationship by providing an interaction model of this relationship.
Department of Accounting, Hagan School of Business, Iona College, New Rochelle, New York 10801, USA. agriffith@iona.edu
Andrew S
AS
Griffith
Russell
R
Abratt
D000571:American Dental Association; D003812:Dentist-Patient Relations; D003813:Dentistry / Q000592:standards; D006801:Humans; D008962:Models, Theoretical; D057240:Patient Preference; D019239:Practice Patterns, Dentists' / Q000592:standards*; D035502:Trust / Q000523:psychology; D014481:United States