title: [Improved questionnaire concerning the Danish National Survey of Patient Experiences].
abstract: We question the evaluation-design of the Danish National Survey of Patient Experiences (LUP). The results from the survey are part of the accreditation system in The Danish Health-care Quality Programme. How the evaluation-design may be improved is researched through a revised questionnaire tested during a three-month period. We find that the existing evaluation-model must be replaced by a developmental evaluation-approach/model which includes valid measures of patient-satisfaction, other target-groups, and allows for the context of the specific health-care sector.
authors: Institut for Statskundskab, Københavns Universitet.
authors: Merete
authors: M
authors: Watt Boolsen
authors: Lise Munk
authors: LM
authors: Plum
authors: Jens G
authors: JG
authors: Hillingsø
mesh_terms: D035843:Biomedical Research / Q000592:standards; D003718:Denmark; D019538:Health Care Surveys / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D058996:Quality Improvement; D012107:Research Design / Q000592:standards*; D011795:Surveys and Questionnaires / Q000592:standards*