title: Emergency department staff attitudes towards mental health consumers: a literature review and thematic content analysis.
abstract: Visits to the emergency department (ED) for mental health reasons account for 10-15% of all visits. Consumers of mental health ED services, however, report that they often feel sent to the back of the queue and that their mental health concerns are not taken seriously, suggesting that societal stigma has impacted their care in the ED. In this study, we systematically explore the research concerning the attitudes of ED professional staff towards those who present with issues related to mental health. Four themes emerge from the literature: consumer perspectives, whose tenor is generally one of negativity; staff-reported attitudes and influencing factors, such as age, experience, and confidence in working with mental health presentations; the environmental climate of the ED, which might not be conducive to good mental health care; and interventions that have been used to evaluate changes in attitudes.
authors: Faculty of Nursing, University of Manitoba, Winnipeg, Manitoba, Canada.
authors: Diana
authors: D
authors: Clarke
authors: Rachel
authors: R
authors: Usick
authors: Ana
authors: A
authors: Sanderson
authors: Lori
authors: L
authors: Giles-Smith
authors: John
authors: J
authors: Baker
mesh_terms: D001291:Attitude of Health Personnel; D004636:Emergency Service, Hospital / Q000706:statistics & numerical data; D006801:Humans; D001523:Mental Disorders / Q000523:psychology* / Q000628:therapy
keywords: attitude; emergency department; mental health; professional; stigma; thematic synthesis