title: Communication with pharmacy technicians: how to reduce stress and improve pharmacy operations.
abstract: Analysis of interviews with certified pharmacy technicians revealed that they experience work-related stressors related to the need for accuracy, workload expansion, and customer interaction. Three types of supportive communication (i.e., instrumental , emotional, informational) are discussed as methods to reduce the negative impact of these stressors on pharmacy operations.
authors: PUrdue University, West Lafayette, Indiana.
authors: Jeremy P
authors: JP
authors: Fyke
authors: Mary F
authors: MF
authors: Hoffman