title: Physicians' and nurses' satisfaction with the clinical laboratory service of Gondar University Hospital, northwest Ethiopia.
abstract: OBJECTIVE
  To assess physicians' and nurses' satisfaction with the service provided by the laboratory at Gondar University Hospital.
  
  
  METHODS
  We conducted a cross-sectional study involving 196 nurses and physicians.
  
  
  RESULTS
  Overall level of satisfaction was 51.1% for nurses and 51.5% for physicians. Lack of consistency in the quality of laboratory work, absence of a timely report of critical values, test turnaround time, acceptability of results released, and reporting of reference ranges with test results were areas mentioned as sources of dissatisfaction.
  
  
  CONCLUSIONS
  The study showed wide room for improvement. In addition to taking intervention, root causes of dissatisfaction need to be investigated and means of improving the satisfaction level should be designed and implemented.
authors: School of Biomedical and Laboratory Sciences, College of Medicine and Health Sciences, University of Gondar, PO Box 196, Gondar, Ethiopia. zelalemaddis@ymail.com
authors: Zelalem
authors: Z
authors: Addis
authors: Wubet
authors: W
authors: Birhan
authors: Dejene
authors: D
authors: Derseh
authors: Biruktawit
authors: B
authors: Sahle
authors: Netsanet
authors: N
authors: Gizaw
mesh_terms: D000328:Adult; D003430:Cross-Sectional Studies; D003695:Delivery of Health Care; D005002:Ethiopia; D005260:Female; D006785:Hospitals, University; D006801:Humans; D007588:Job Satisfaction; D007755:Laboratories, Hospital / Q000592:standards*; D008297:Male; D008875:Middle Aged; D009726:Nurses; D010338:Pathology, Clinical / Q000592:standards*; D010820:Physicians; D058996:Quality Improvement; D011787:Quality of Health Care; D011795:Surveys and Questionnaires
keywords: Customer satisfaction; Laboratory service; Quality improvement