title: Performance. It's broke, but how do you fix it?
authors.affiliation: Cranfield University School of Management.
authors.forename: David
authors.initials: D
authors.lastname: Buchanan
authors.forename: Mike
authors.initials: M
authors.lastname: Bourne
authors.forename: Steve
authors.initials: S
authors.lastname: Macaulay
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration; D017598:Efficiency, Organizational; D015279:Organizational Culture; D009936:Organizational Innovation; D009937:Organizational Objectives; D018802:Patient-Centered Care; D013222:State Medicine; D006113:United Kingdom