title: North Carolina's county departments of social services in a season of change.
abstract: Every day staff members of county departments of social services are processing new applications, applying changes to established cases, and juggling constant telephone and walk-in traffic. There is a delicate balance between this evergrowing workload and the availability of skilled personnel to meet these demands.
authors.affiliation: Carteret County Department of Social Services, Beaufort, NC 28516, USA. david.atkinson@ccdss.com
authors.forename: David
authors.initials: D
authors.lastname: Atkinson
mesh_terms: D004608:Eligibility Determination; D006801:Humans; D007256:Information Systems; D009111:Local Government; D008484:Medicaid; D009657:North Carolina; D058991:Patient Protection and Affordable Care Act; D012947:Social Work / Q000458:organization & administration*; D014481:United States; D016526:Workload