title: Patience with difficult patients.
abstract: The author, an advocate of an approach to healthcare security solutions that emphasizes compassion and safety in the sensitive healthcare environment, describes how a strike team of security, behavioral health and ED staff was able to collaboratively defuse situations with combative patients without resorting to forceful hands-on action.
authors.affiliation: ODS Healthcare Security Solutions Division, Security Services for INOVA Health System, USA.
authors.forename: Timothy J
authors.initials: TJ
authors.lastname: Quist
mesh_terms: D003299:Cooperative Behavior; D003419:Crisis Intervention / Q000193:education / Q000379:methods; D004636:Emergency Service, Hospital; D006801:Humans; D016272:Occupational Health; D010361:Patients; D017751:Safety Management / Q000458:organization & administration*; D014481:United States; D014754:Violence / Q000517:prevention & control*