Creating a positive culture for collections.
At OhioHealth, three factors for success have supported the organization's ability to increase collections while easing the transition to consumer-directed health care for patients and staff alike: Establishing internal transparency for collections efforts. Setting target goals for collections by facility and department and regularly sharing the results with leaders and staff. Monitoring patient complaints, sharing them with revenue cycle staff, and using them to identify areas where process improvements are needed.
Revenue Cycle, OhioHealth, Dublin, Ohio, USA. jberkeb2@ohiohealth.com
Jane A
JA
Berkebile
D006268:Health Facilities / Q000191:economics; D009820:Ohio; D019982:Organizational Case Studies; D015279:Organizational Culture; D010350:Patient Credit and Collection / Q000458:organization & administration*; D014481:United States