A vision of the future for patient experience.
Although Liverpool Heart and Chest Hospital Trust has been rated top in the country for "overall care", we were aware that improvements could be made. We included staff in designing a patient experience vision to help them prioritise the needs of patients and their families in everything they do. Both staff and patients reported that the vision improved patient experience and it became an integral part of trust culture. This article describes the development and implementation of the vision.
Liverpool Heart and Chest Hospital.
Sue
S
Pemberton
Hazel
H
Richards
D006801:Humans; D017146:Models, Organizational; D010361:Patients / Q000523:psychology*; D013222:State Medicine / Q000458:organization & administration* / Q000592:standards; D006113:United Kingdom