Using high-performance work practices in health care organizations: a perspective for nursing.
Studies suggest that the use of high-performance work practices (HPWPs) may help improve quality in health care. We interviewed 67 administrators and clinicians across 5 health care organizations and found that the use of HPWPs was valued and salient for nurses. Communication appeared particularly important to facilitate HPWP use. Enhancing our understanding of HPWP use may help improve the work environment for nurses while also increasing care quality.
Department of Family Medicine, College of Medicine (Drs McAlearney and Robbins), and Division of Health Services Management and Policy, College of Public Health (Dr McAlearney), The Ohio State University, Columbus.
Ann Scheck
AS
McAlearney
Julie
J
Robbins
D017598:Efficiency, Organizational; D006302:Health Services Research; D006801:Humans; D007407:Interviews as Topic; D009732:Nursing Care / Q000592:standards*; D009820:Ohio; D036301:Qualitative Research; D058996:Quality Improvement; D013647:Task Performance and Analysis