title: How can we better manage difficult patient encounters?
abstract: These communication strategies--including 2 mnemonics and an at-a-glance guide--can help you help patients with unexplained complaints.
authors.affiliation: Portland VA Medical Center and Oregon Health and Sciences University, Portland, OR, USA. Email: alan.teo@va.gov.
authors.forename: Alan R
authors.initials: AR
authors.lastname: Teo
authors.forename: Ye B
authors.initials: YB
authors.lastname: Du
authors.forename: Javier I
authors.initials: JI
authors.lastname: Escobar
mesh_terms: D003142:Communication; D003937:Diagnosis, Differential; D004644:Emotions; D019317:Evidence-Based Medicine; D005260:Female; D006801:Humans; D008297:Male; D001523:Mental Disorders / Q000175:diagnosis*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011320:Primary Health Care