title: Importance weighting, expectation fulfilment and satisfaction: an integrative and innovative approach to measuring patient satisfaction with hospital stays.
authors.forename: Christian
authors.initials: C
authors.lastname: Janssen
authors.forename: Oliver
authors.initials: O
authors.lastname: Ommen
authors.forename: Fueloep
authors.initials: F
authors.lastname: Scheibler
authors.forename: Markus
authors.initials: M
authors.lastname: Wirtz
authors.forename: Holger
authors.initials: H
authors.lastname: Pfaff
mesh_terms: D003430:Cross-Sectional Studies; D005858:Germany / Q000453:epidemiology; D006761:Hospitals / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D012189:Retrospective Studies; D011795:Surveys and Questionnaires