title: [A set of quality and safety indicators for hospitals of the "Agencia Valenciana de Salud"].
abstract: OBJECTIVE
  To prepare a set of quality and safety indicators for Hospitals of the «Agencia Valenciana de Salud».
  
  
  METHODS
  The qualitative technique Metaplan® was applied in order to gather proposals on sustainability and nursing. The catalogue of the «Spanish Society of Quality in Healthcare» was adopted as a starting point for clinical indicators. Using the Delphi technique, 207 professionals were invited to participate in the selecting the most reliable and feasible indicators. Lastly, the resulting proposal was validated with the managers of 12 hospitals, taking into account the variability, objectivity, feasibility, reliability and sensitivity, of the indicators.
  
  
  RESULTS
  Participation rates varied between 66.67% and 80.71%. Of the 159 initial indicators, 68 were prioritized and selected (21 economic or management indicators, 22 nursing indicators, and 25 clinical or hospital indicators). Three of them were common to all three categories and two did not match the specified criteria during the validation phase, thus obtaining a final catalogue of 63 indicators.
  
  
  CONCLUSIONS
  A set of quality and safety indicators for Hospitals was prepared. They are currently being monitored using the hospital information systems.
authors.affiliation: Servicio de Evaluación y Calidad Asistencial, Dirección General de Ordenación, Evaluación, Investigación, Calidad y Atención al Paciente, Conselleria de Sanitat, Valencia, España. Electronic address: nebot_cri@gva.es.
authors.forename: C M
authors.initials: CM
authors.lastname: Nebot-Marzal
authors.affiliation: Departamento de Salud d'Alacant-Sant Joan d'Alacant, Alicante, Agencia Valenciana de Salud, Conselleria de Sanitat, España; Departamento de Psicología de la Salud, Universidad Miguel Hernández, Elche, España.
authors.forename: J J
authors.initials: JJ
authors.lastname: Mira-Solves
authors.affiliation: Departamento de Salud d'Alacant-Sant Joan d'Alacant, Alicante, Agencia Valenciana de Salud, Conselleria de Sanitat, España.
authors.forename: M
authors.initials: M
authors.lastname: Guilabert-Mora
authors.affiliation: Departamento de Salud d'Alacant-Sant Joan d'Alacant, Alicante, Agencia Valenciana de Salud, Conselleria de Sanitat, España.
authors.forename: V
authors.initials: V
authors.lastname: Pérez-Jover
authors.affiliation: Servicio de Evaluación y Calidad Asistencial, Dirección General de Ordenación, Evaluación, Investigación, Calidad y Atención al Paciente, Conselleria de Sanitat, Valencia, España.
authors.forename: D
authors.initials: D
authors.lastname: Pablo-Comeche
authors.affiliation: Departamento de Salud de La Ribera, Alzira, Agencia Valenciana de Salud, Conselleria de Sanidad, España.
authors.forename: T
authors.initials: T
authors.lastname: Quirós-Morató
authors.affiliation: Departamento de Salud de La Ribera, Alzira, Agencia Valenciana de Salud, Conselleria de Sanidad, España.
authors.forename: D
authors.initials: D
authors.lastname: Cuesta Peredo
mesh_terms: D019985:Benchmarking; D003697:Delphi Technique; D004469:Economics, Hospital / Q000592:standards; D005240:Feasibility Studies; D063025:Health Information Management; D006292:Health Priorities; D006740:Hospital Administrators; D006779:Hospitals, Public / Q000191:economics / Q000592:standards*; D006801:Humans; D009313:National Health Programs / Q000592:standards*; D015401:Nursing Administration Research; D061214:Patient Safety / Q000592:standards*; D015397:Program Evaluation; D036301:Qualitative Research; D019984:Quality Indicators, Health Care; D015203:Reproducibility of Results; D013030:Spain
keywords: Gestión de la información sanitaria; Health information management; Indicadores de calidad; Investigación cualitativa; Patient safety; Qualitative research; Quality indicators; Seguridad del paciente