title: How I manage difficult encounters.
authors.affiliation: University of Illinois at Chicago, IL, USA. Email: jfp.eic@gmail.com.
authors.forename: John
authors.initials: J
authors.lastname: Hickner
mesh_terms: D001291:Attitude of Health Personnel; D002983:Clinical Competence; D003142:Communication; D005194:Family Practice; D006801:Humans; D009819:Office Visits; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care