title: Do internal medicine interns practice etiquette-based communication? A critical look at the inpatient encounter.
abstract: Etiquette-based communication may improve the inpatient experience but is not universally practiced. We sought to determine the extent to which internal medicine interns practice behaviors that characterize etiquette-based medicine. Trained observers evaluated the use of 5 key communication strategies by internal medicine interns during inpatient clinical encounters: introducing one's self, explaining one's role in the patient's care, touching the patient, asking open-ended questions, and sitting down with the patient. Participants at 1 site then completed a survey estimating how frequently they performed each of the observed behaviors. A convenience sample of 29 interns was observed on a total of 732 patient encounters. Overall, interns introduced themselves 40% of the time and explained their role 37% of the time. Interns touched patients on 65% of visits, asked open-ended questions on 75% of visits, and sat down with patients during 9% of visits. Interns at 1 site estimated introducing themselves and their role and sitting with patients significantly more frequently than was observed (80% vs 40%, P < 0.01; 80% vs 37%, P < 0.01; and 58% vs 9%, P < 0.01, respectively). Resident physicians introduced themselves to patients, explained their role, and sat down with patients infrequently during observed inpatient encounters. Residents surveyed tended to overestimate their own practice of etiquette-based medicine.
authors.affiliation: Department of Medicine, Hofstra North Shore-LIJ School of Medicine, Hempstead, New York.
authors.forename: Lauren
authors.initials: L
authors.lastname: Block
authors.forename: Lindsey
authors.initials: L
authors.lastname: Hutzler
authors.forename: Robert
authors.initials: R
authors.lastname: Habicht
authors.forename: Albert W
authors.initials: AW
authors.lastname: Wu
authors.forename: Sanjay V
authors.initials: SV
authors.lastname: Desai
authors.forename: Kathryn
authors.initials: K
authors.lastname: Novello Silva
authors.forename: Timothy
authors.initials: T
authors.lastname: Niessen
authors.forename: Nora
authors.initials: N
authors.lastname: Oliver
authors.forename: Leonard
authors.initials: L
authors.lastname: Feldman
mesh_terms: D015142:Baltimore; D003142:Communication; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D007388:Internal Medicine / Q000193:education / Q000379:methods / Q000592:standards*; D007396:Internship and Residency; D008297:Male; D019370:Observation; D010817:Physician-Patient Relations; D011446:Prospective Studies; D014110:Touch