title: Using cognitive and affective illustrations to enhance older adults' website satisfaction and recall of online cancer-related information.
abstract: This study examined the effect of adding cognitive and affective illustrations to online health information (vs. text only) on older adults' website satisfaction and recall of cancer-related information. Results of an online experiment among younger and older adults showed that illustrations increased satisfaction with attractiveness of the website. Younger adults were significantly more satisfied with the comprehensibility of the website than older adults, whereas older adults were more satisfied with perceived emotional support from the website than younger adults. Being more emotionally satisfied with the website led to greater recall of information for older adults, but not for younger adults. Illustrations can be used to enhance older adults' website satisfaction and consequently recall of online cancer-related information.
authors.affiliation: a Amsterdam School of Communication Research/ASCoR , University of Amsterdam.
authors.forename: Nadine
authors.initials: N
authors.lastname: Bol
authors.forename: Julia C M
authors.initials: JC
authors.lastname: van Weert
authors.forename: Hanneke C J M
authors.initials: HC
authors.lastname: de Haes
authors.forename: Eugène F
authors.initials: EF
authors.lastname: Loos
authors.forename: Steven
authors.initials: S
authors.lastname: de Heer
authors.forename: Dirk
authors.initials: D
authors.lastname: Sikkel
authors.forename: Ellen M A
authors.initials: EM
authors.lastname: Smets
mesh_terms: D000293:Adolescent; D000328:Adult; D000339:Affect; D000368:Aged; D000369:Aged, 80 and over; D003258:Consumer Behavior; D005260:Female; D006801:Humans; D020407:Internet; D008297:Male; D008488:Medical Illustration; D011939:Mental Recall; D008875:Middle Aged; D009369:Neoplasms / Q000523:psychology*; D010353:Patient Education as Topic / Q000379:methods*; D055815:Young Adult