title: NHS is told to improve hospital complaints system within a year.
authors.affiliation: London.
authors.forename: Ingrid
authors.initials: I
authors.lastname: Torjesen
mesh_terms: D004739:England; D006801:Humans; D017060:Patient Satisfaction; D058996:Quality Improvement; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards*