title: Human factors in computing systems: focus on patient-centered health communication at the ACM SIGCHI conference.
abstract: Health Information Technologies, such as electronic health records (EHR) and secure messaging, have already transformed interactions among patients and clinicians. In addition, technologies supporting asynchronous communication outside of clinical encounters, such as email, SMS, and patient portals, are being increasingly used for follow-up, education, and data reporting. Meanwhile, patients are increasingly adopting personal tools to track various aspects of health status and therapeutic progress, wishing to review these data with clinicians during consultations. These issues have drawn increasing interest from the human-computer interaction (HCI) community, with special focus on critical challenges in patient-centered interactions and design opportunities that can address these challenges. We saw this community presenting and interacting at the ACM SIGCHI 2013, Conference on Human Factors in Computing Systems, (also known as CHI), held April 27-May 2nd, 2013 at the Palais de Congrès de Paris in France. CHI 2013 featured many formal avenues to pursue patient-centered health communication: a well-attended workshop, tracks of original research, and a lively panel discussion. In this report, we highlight these events and the main themes we identified. We hope that it will help bring the health care communication and the HCI communities closer together.
authors.affiliation: Department of Computer Science, Columbia University, New York, USA. Electronic address: wilcox@cs.columbia.edu.
authors.forename: Lauren
authors.initials: L
authors.lastname: Wilcox
authors.forename: Rupa
authors.initials: R
authors.lastname: Patel
authors.forename: Yunan
authors.initials: Y
authors.lastname: Chen
authors.forename: Aviv
authors.initials: A
authors.lastname: Shachak
mesh_terms: D003226:Congresses as Topic; D057286:Electronic Health Records; D034742:Electronic Mail; D005602:France; D058015:Health Communication; D055991:Health Records, Personal; D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D010817:Physician-Patient Relations