title: How to become patient-centric. Why you need to hard-wire the "soft" stuff.
authors.affiliation: Allina Health-Emergency Medical Services, St. Paul, MN, USA.
authors.forename: Brian
authors.initials: B
authors.lastname: LaCroix
mesh_terms: D004632:Emergency Medical Services / Q000592:standards*; D006801:Humans; D015146:Midwestern United States; D019982:Organizational Case Studies; D009936:Organizational Innovation; D018802:Patient-Centered Care / Q000592:standards*