title: Service redesign. Shake-ups that don't shake up the patient.
authors.forename: Jennifer
authors.initials: J
authors.lastname: Taylor
mesh_terms: D003299:Cooperative Behavior; D003695:Delivery of Health Care / Q000191:economics / Q000458:organization & administration*; D008131:London; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D058996:Quality Improvement / Q000458:organization & administration*