title: Shock of the new.
authors.affiliation: Oxtet. christensen@psych.ox.ac.uk
authors.forename: Jean
authors.initials: J
authors.lastname: Christensen
authors.forename: Jackie
authors.initials: J
authors.lastname: Thomas
mesh_terms: D002908:Chronic Disease; D003299:Cooperative Behavior; D003363:Cost Control; D004739:England; D006779:Hospitals, Public; D006801:Humans; D001523:Mental Disorders / Q000628:therapy*; D019982:Organizational Case Studies; D058996:Quality Improvement; D012648:Self Care; D013222:State Medicine / Q000331:legislation & jurisprudence*; D014495:Universities; D059015:Wireless Technology