title: All NHS staff to be handed a role in dealing with patient complaints.
authors.forename: Kat
authors.initials: K
authors.lastname: Keogh
mesh_terms: D006801:Humans; D024802:Nurse's Role; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom