Productivity tool measures CM success.
Case management leadership at Northwestern-Lake Forest Hospital has developed a capacity and productivity tool that tracks the work and efficiency of the case management staff. The department tabulated the average time it takes case managers to complete each case management task and tracks the time each case manager spends on tasks each day. The tool can be used to show the productivity of an individual, a unit, or the entire department. Department leadership shares reports with management and uses it in employees'annual evaluations.
D019090:Case Management / Q000592:standards*; D017598:Efficiency, Organizational; D004650:Employee Performance Appraisal / Q000379:methods*; D006764:Hospitals, Community; D007087:Illinois; D019982:Organizational Case Studies; D014481:United States