title: Library services and user satisfaction in developing countries: a case study.
abstract: BACKGROUND
  Punjab Institute of Cardiology (PIC) is a recognised teaching hospital for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the research and information needs of health care professionals. This study aims to evaluate the satisfaction of users with the services of PIC library.
  
  
  METHODS
  A purposive sample of 15 health care professionals was selected. A semistructured interview technique based on an interview guide was used for collection of data. The data were qualitatively analysed using a thematic approach.
  
  
  RESULTS
  Users of PIC library were satisfied with the library collection, organisation, reference and circulation services, staff attitudes, cooling and heating. They were concerned about library space, hours, furniture and environment, and suggested more availability of electronic library services, newer collections, better Internet access and comfortable furniture.
  
  
  CONCLUSIONS
  The study proved useful to investigate users' satisfaction with the services of PIC library. It concludes that the PIC library should maintain and strengthen the services with which users are satisfied, and improve those about which they are concerned. The study will be useful to libraries in other developing countries for improvement in their services.
authors.affiliation: Punjab Institute of Cardiology, Lahore, Pakistan.
authors.forename: Muhammad Ijaz
authors.initials: MI
authors.lastname: Mairaj
authors.forename: Mirza Muhammad
authors.initials: MM
authors.lastname: Naseer
mesh_terms: D003258:Consumer Behavior; D003906:Developing Countries; D006801:Humans; D007993:Libraries, Medical; D007999:Library Services; D008505:Medical Staff, Hospital; D019982:Organizational Case Studies; D010154:Pakistan; D036301:Qualitative Research
keywords: Asia; Pakistan; South East; health professionals; hospitals; interviews; libraries; medical; teaching