title: Patients' expectations and online presence of Oral and Maxillofacial Surgery in the United Kingdom.
abstract: In patient-centred medical practice, consideration of the patients' expectations is vital to the planning and delivery of service. Modern medicine must use the continuing advances in information technology to disseminate knowledge and raise awareness among patients and the public. People increasingly use the Internet to search for information on health, and the online presence of an organisation or a profession is known to bring a wide range of benefits. We aimed to find out what patients expect from the website of an Oral and Maxillofacial Surgery (OMFS) unit and to assess the online presence of OMFS units in the United Kingdom. Results from 100 self-administered questionnaires showed that there were 18 common domains that patients would like to see on OMFS websites. When ranked according to the number of times they were mentioned, a map of the department was mentioned most and the complaints policy least. Of the 156 OMFS units in the UK, only 51% have websites and of these, 80% are in London. There were none in Wales and Northern Ireland. Only half of the websites contained information that related to patients' expectations. Strategies to improve the content of websites for OMFS units and to improve their online presence are urgently needed.
authors.affiliation: Department of Oral & Maxillofacial Surgery, John Radcliffe Hospital, Oxford University Hospitals NHS Trust, Oxford OX3 9DU, UK. Electronic address: m.abuserriah@gmail.com.
authors.forename: M
authors.initials: M
authors.lastname: Abu-Serriah
authors.affiliation: Department of Oral & Maxillofacial Surgery, John Radcliffe Hospital, Oxford University Hospitals NHS Trust, Oxford OX3 9DU, UK.
authors.forename: R Valiji
authors.initials: RV
authors.lastname: Bharmal
authors.affiliation: Department of Oral & Maxillofacial Surgery, Northampton General Hospital, Northampton NN1 5BD, UK.
authors.forename: J
authors.initials: J
authors.lastname: Gallagher
authors.affiliation: Department of Oral & Maxillofacial Surgery, Northampton General Hospital, Northampton NN1 5BD, UK.
authors.forename: P J
authors.initials: PJ
authors.lastname: Ameerally
mesh_terms: D022126:Access to Information; D000328:Adult; D001071:Appointments and Schedules; D001290:Attitude; D054626:Consumer Health Information; D003796:Dental Service, Hospital / Q000145:classification / Q000458:organization & administration; D003798:Dental Staff, Hospital; D005160:Facility Design and Construction; D005260:Female; D006801:Humans; D033181:Information Dissemination; D020407:Internet; D008297:Male; D009862:Online Systems; D019647:Oral Surgical Procedures / Q000145:classification; D010549:Personal Satisfaction; D013515:Surgery, Oral; D006113:United Kingdom
keywords: Expectations; Maxillofacial; Online; Satisfaction; Visibility; Website