title: Patient-centered care as value-added service by compounding pharmacists.
abstract: The term "value-added" is widely used to describe business and professional services that complement a product or service or that differentiate it from competing products and services. The objective of this study was to determine compounding pharmacists' self-perceptions of the value-added services they provide. A web-based survey method was used. Respondents' perceptions of their most important value-added service frequently fell into one of two categories: (1) enhanced pharmacist contribution to developing and implementing patient therapeutic plans and (2) providing customized medications of high pharmaceutical quality. The results were consistent with a hybrid community clinical practice model for compounding pharmacists wherein personalization of the professional relationship is the value-added characteristic.
authors.affiliation: SIUE School of Pharmacy, Edwardsville, Illinois 62026, USA. tmcpher@siue.edu
authors.forename: Timothy B
authors.initials: TB
authors.lastname: McPherson
authors.forename: Patrick E
authors.initials: PE
authors.lastname: Fontane
authors.forename: Jonathan R
authors.initials: JR
authors.lastname: Day
mesh_terms: D001291:Attitude of Health Personnel; D003157:Community Pharmacy Services / Q000191:economics / Q000592:standards; D003362:Cost-Benefit Analysis; D004339:Drug Compounding / Q000191:economics / Q000592:standards; D016527:Drug Costs; D019538:Health Care Surveys; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D010353:Patient Education as Topic; D018802:Patient-Centered Care / Q000191:economics / Q000592:standards; D010465:Perception; D010595:Pharmacists / Q000191:economics / Q000592:standards; D011361:Professional Competence; D011369:Professional-Patient Relations; D011787:Quality of Health Care; D011795:Surveys and Questionnaires