title: Patient satisfaction: history, myths, and misperceptions.
authors.affiliation: Director of innovation and entrepreneurship, and associate academic director of the master's in health care management program, and adjunct lecturer on management at the Harvard School of Public Health in Boston.
authors.forename: Richard Bolton
authors.initials: RB
authors.lastname: Siegrist
mesh_terms: D006801:Humans; D017060:Patient Satisfaction