title: [Systemic reading, another way of thinking to apprehend situations of elderly abuse].
abstract: In 2007, a national call number was created to receive reports of ill-treatment for aged or handicapped subjects, and departmental platforms of phone-tapping were organized. Professionals of listening receive the calls for assistance or confidences of distresses related to ill treatments. They should initiate a relationship and assess the danger of the condition, therefore, in a systemic paradigm, performing a double task. According to the systemic approach, ill-treatments are usually the product of interaction and not that of an individual. They do not only concern individuals which suffer or undergo ill treatment but a system including all people leaving at home and social environment. To apprehend the complex relationships of ill treatments by professional of listening requires clarification of the situation together initiating a relation of confidence between the person calling and the professional. Therefore, the requests necessary for clarification should not be intrusive but create conditions of an exchange of information allowing a co-construction with the person calling for help. To accommodate a call for a critic situation, we need to take into account the context and not to be focused on the search of the causes of ill-treatment.
authors: Université de Toulouse Le Mirail, LCPI EA 4591, Toulouse, France.
authors: Thierry
authors: T
authors: Darnaud
authors: Laboratoire de psychopathologie et processus de santé EA 4057, Institut de psychologie, Université Paris Descartes, Paris, France.
authors: Alba
authors: A
authors: Moscato
authors: Université de Toulouse Le Mirail, Octogone EA 5155, Toulouse, France.
authors: Valérie
authors: V
authors: Igier
mesh_terms: D000328:Adult; D000368:Aged; D003419:Crisis Intervention / Q000331:legislation & jurisprudence / Q000379:methods; D006233:Persons with Disabilities / Q000331:legislation & jurisprudence / Q000523:psychology; D017579:Domestic Violence / Q000331:legislation & jurisprudence / Q000523:psychology; D004552:Elder Abuse / Q000175:diagnosis* / Q000331:legislation & jurisprudence / Q000523:psychology; D054541:Family Conflict / Q000523:psychology; D005260:Female; D005602:France; D015277:Hotlines; D006801:Humans; D008297:Male; D011369:Professional-Patient Relations; D012931:Social Environment; D012947:Social Work / Q000331:legislation & jurisprudence
keywords: abuse; clinical case; elderly; handicapped person; systemic epistemology